多聯(lián)機投標(biāo)技術(shù)標(biāo)-空調(diào)設(shè)備供貨及安裝工程投標(biāo)書

1、正本變頻多聯(lián)機 變頻多聯(lián)機空調(diào)設(shè)備供貨及安裝工程 空調(diào)設(shè)備供貨及安裝工程技術(shù)標(biāo)投標(biāo)人： 投標(biāo)人： 年 月 日2件、技術(shù)服務(wù)、售后服務(wù)等方面的優(yōu)惠(缺廠家資料) .................................................................57第四章 第四章 售后服務(wù)及培訓(xùn)措施 售后服務(wù)及培訓(xùn)措施.....................................

2、.........................................................................58一、美的顧客服務(wù)承諾 .....................................................................................................................581.1 服務(wù)理念.......

3、...............................................................................................................................581.2 服務(wù)承諾：..................................................................................

4、................................................581.3 產(chǎn)品質(zhì)保期..................................................................................................................................591.4 您的權(quán)利--服務(wù)的基礎(chǔ)..............

5、................................................................................................61二、美的技術(shù)服務(wù)體系介紹 .............................................................................................................

6、61三、美的總部呼叫中心簡介 .............................................................................................................623.1 部門簡介......................................................................................

7、................................................623.2 管理職責(zé)： ................................................................................................................................63四、遠程服務(wù)中心簡介 ..................

8、...................................................................................................654.1 遠程服務(wù)中心簡介： .........................................................................................................

9、.........654.2 給客戶帶來的利益：..................................................................................................................664.3 美的遠程服務(wù)優(yōu)勢：...................................................................

10、...............................................664.4 遠程監(jiān)控系統(tǒng)功能優(yōu)勢：..........................................................................................................67五、技術(shù)支持部工程管理模塊簡介 ................................

11、.................................................................685.1 模塊定位：..................................................................................................................................685.2 工程管理組織架構(gòu)

12、......................................................................................................................685.3 各模塊主要職責(zé)：........................................................................................

13、..............................695.4 總部與分部工作流程..................................................................................................................695.5 工程安裝問題控制及處理............................................

14、..............................................................715.6 技術(shù)支持模塊配件管理..............................................................................................................71六、服務(wù)內(nèi)容及培訓(xùn)計劃 ..................

15、...............................................................................................726.1 質(zhì)量保證期..................................................................................................................

16、................726.2 運行前服務(wù)..................................................................................................................................736.3 技術(shù)培訓(xùn).....................................................

17、.................................................................................746.4 技術(shù)支持.................................................................................................................................

18、.....756.5 故障響應(yīng)時間..............................................................................................................................756.6 定期尋檢的周期和內(nèi)容.............................................................

19、.................................................76第五章 第五章 質(zhì)量保證體系及措施 質(zhì)量保證體系及措施..............................................................................................................77一、質(zhì)量目標(biāo) ......................

20、...............................................................................................................77二、質(zhì)量保證體系 ..................................................................................................

21、...........................77三、質(zhì)量保證措施 .............................................................................................................................77四、質(zhì)量管理流程 ..............................................

22、...............................................................................81第六章 第六章 施工進度計劃及保證工期的措施 施工進度計劃及保證工期的措施..........................................................................................82一、施工計劃進度表

23、 .........................................................................................................................82二、工期保證措施 .......................................................................................

24、......................................82三、進度控制的方法 .........................................................................................................................82第七章 第七章 安全施工及文明施工措施 安全施工及文明施工措施................