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1、原文:原文:AninnovativeapproachtomeasuringthesuccessoftotalqualityprogrammesinmanufacturingindustriesIntroductionSincetheadoptionoftotalqualitymanagement(TQM)becameapursuitofcompaniesinsearchofaremedytodecliningsalesaneroding
2、competitivepositiontherehasbeenaplethaofarticlesevaluatingthesuccesslackthereofoftotalqualityprogrammes.Furthermetherehavebeennumerousattemptstoassessthepresenceoftotalquality(TQ)inanygivenganization.Meoftenthannotthecom
3、paniesthemselveshaveconductedthesemeasurementsindertogaugethesuccessoftheirownqualityinitiatives.Mostofthesemeasurementsrevolvedaroundsurveysquestionnairesothersubjectiveinstrumentsthatfthemostpartevaluatedcustomersatisf
4、actionwhichwasonlyoneaspectalbeitanimptantoneoftotalqualitymanagement.Theestablishmentofastardizedmeasurehasalsometwithmixedresults.Theuseofcriteriasuchaswinningqualityawardsreceivingqualitystardscertificationhasprovedun
5、reliable.Anumberofcompanieswonawardsonlytomeetwithseverefinancialsetbackswithinashtperiodoftime.Converselymanycompanieshavesucceededinusingtheawardsasasteppingstonetoevengreater.excellenceasubsequentcompetitiveadvantage.
6、ThepurposeoftheresearchwastoidentifyquantifiablesystemwidefactsthatcouldbeusedtoindicatethepresenceofTQ.Sincepreviousliteraturefieldwkutilizedsubjectivemeasurestheproblemoferroneousperceptionsofthepresenceofqualitywaspre
7、valent.Companiesprofessedtohavetotalqualitywhenitwasevidenttheydidnotinsomecasesthereversewastrue.Meimptantlywithoutquantifiablemeasuresitwasdifficultfanganizationtoverifythesuccessofitsqualityinitiatives.Thispaperdescri
8、besthedesigndevelopmenttestingofanonsubjectivequantitativemodelthatcanbeusedtoindicatethepresenceevaluatetheeffectivenessofaTQMprogrammeinmanufacturingganizations.Itemploysthenovelapproachofutilizinginventyperfmanceasame
9、asureofTQ.MeJITfacilitatesTQinthatithasaflexiblemanufacturingprocessitallowsflittlenofinishedgoodsinventy.FurthermefaJITleanmanufacturingsystemtobefullyoperativeitmusthavereliableequipmentcommitteddedicatedemployeesaproc
10、essbywhichrawmaterialscanbeconvertedintofinishedgoodsinanexpeditiousmanner.JITisalsodependentontheuseofsuperitechnologyelectronicdatainterchangewhichfacilitatesthedevelopmentofinfmationtechnologyskillstechnologicallyadva
11、ncedmanufacturingequipmentfacilities.Aspreviouslymentionedthesetechnologicalfactsareequallymatedfsuccessfultotalquality.SuperiinventyperfmanceasindicatedbylowinventiesmanifestedthroughJITleanmanufacturingsystemscanonlybe
12、implementedeffectivelywhenthereisacommitmentto:qualitydesignnondefectiveincomingsupplies100%reliableequipmentbestpracticeproductionprocessesflexibilityresponsiverapidmanufacturingtechnologicalsuperiitysupplierparticipati
13、onemployeeintegration.ThesecriteriaalsorepresentthefundamentalpreceptsbywhichTQisattained.SimplyputJITfcesanganizationtobeexternallyfocused(Harari1997).Withoutinventystocksfromwhichtochoosethecompanyhastoanticipatewhatcu
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