2023年全國碩士研究生考試考研英語一試題真題（含答案詳解+作文范文）_第1頁
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1、本科畢業(yè)論文（設(shè)計）外文翻譯外文出處ManagementServices外文作者VeronicaMartinezMikeKennerleyRidHarpleyRidWakelenKathyHartJamesWebb原文：原文：ImpactofPerfmanceMeasurementManagementSystemsVeronicaMartinezMikeKennerleyRidHarpleyRidWakelenKathyHartJame

2、sWebbTheexternaleffectsofPMS–reallydownstreamimpacts–arereflectedincustomers’satisfactioncompanyreputationplusregulats’localcouncils’satisfaction.EDFEnergy’sExternaleffectsofPMSOuranalysisshowsthatPMSimprovedEDFEnergycus

3、tomers’perception.MonthsafterthePMSimplementationservicetrendsshowthatcustomersnoticethedifferenceinservicedelivery.Insomeareascomplaintlettersdecreasedcommendatylettersincreased.ConsequentlyPMShasimprovedEDFEnergy’srepu

4、tationimageamonginstitutionscompetits.FexampletakethecommentfromaDTImanagerthat:“theDTIregardsEDFEnergyasacompanywhichhasmovedonfromthetraditionalwayenergycompaniesoperatetoabusinessEDFEnergysexperiencealsoshowsthatoverc

5、omplicatedmeasuresbecomedifficulttounderstmanage.Theymakeemployeesloseattentioninterestinthem.EDFEnergyslearningexperienceshowsthat12to20simplemeasuresaretheoptimalnumbertokeepemployeesinterestedthesehelpedtofocusthemont

6、hekeybusinessissues.EDFEnergysstaffalsothoughtthatmisleadingpriitisationisoneofPMSsmaindrawbacks.Thatisillustratedwhenaredmeasureflashes(inatrafficlightsreptingvisualisation)itgetspeoplesattentionfocusresourceseventhough

7、thismeasuremightnotbeasimptantasothermeasuresingreen.Inthiswayresourcesattentioncaneasilybedivertedawayfrompotentiallymevitalmeasures.AtthestrategiclevelsomeofEDFEnergyssenimanagersfoundthatPMScanbesomewhatmechanisticthe

8、rebylimitingthefreedomfintuitivemanagement.AtthetacticalleveltootheperfmancereviewprocessofPMScanbequitemonotonous.Thismeansthatmanagershavetocontinuouslyrefreshthewayinwhichperfmanceisreviewedtokeepitinterestingattracti

9、ve.HencetheleadershiproleoflocalmanagersplaysakeyroleinthesuccessoftheperfmancemanagementsystemsmeovertheyarecrucialtomoderatingtheoutcomesofPMSimplementationtoo.BenefitsfromPerfmanceManagementReviews(Figure2page10)Theag

10、encytheyofthefirm(anacademicconstructaboutdependencies)suggeststhatganisationsimplementingperfmancereviewsseektocontroltheiremployeesperfmancesothefirmsefficiencyeffectivenesstherefeitsfinancialresultsattractivenesstosta

11、keholdersnotleastitscustomersinvests.Ourpreviousresearchshowsthatfirmscouldobtainadditionalbenefitsfromperfmancereviewsontheinternalwaytheirganisationsperfmsincethisisadependencyofthesefirmsproductivityprofitabilityreput

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