版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請(qǐng)進(jìn)行舉報(bào)或認(rèn)領(lǐng)
文檔簡(jiǎn)介
1、1Test9Part1Subject:PresentationskillsseminarDearJohnIwouldliketoattendaseminaronpresentationskillson9thJune.Sincemyjobinvolvesmakingpresentationstocustomersveryoftenthisseminarwillbequitehelpful.Couldyoutellmewhetheritis
2、possibletotakeadayoffwktoattendtheseminarThanksAngelaPart2ReptonrecentdevelopmentsinthemarketofsptsgoodsIntroductionThisreptaimstoassesscurrentfuturesituationinsptsgoodsmarket.FindingsAtpresentourgreatestmarketisinNthAme
3、ricawherewesell44%ofourgoodsfollowedbyEurope(26%)SouthAmerica(19%)Asiapacific(11%).Comparedwithotherrivalsteswewerethesecondlargestretailerwithaturnoverof$60millionin2002thethirdin2001withaturnoverof$40million.Wearetheon
4、lycompanywhichsucceededinincreasingitsturnoverin2002.RecommendationBasedonthecurrentsituationitisdecidedthatwewillchangeourpresentsalesdistributionin2003.WeintendtoincreaseourturnoverinEuropeby4%with6newsesinAsiapacificb
5、y3%with4newstesinSouthAmericaby4%with3newstes.Allthesechangesshouldboostourturnoverby15%in2003thusmakeusthegreatestretailerinthemarket.Test10Part1Subject:TalkNextFridayDearMrsJayIwouldliketogivethetalksuggestedbyyouIthin
6、k10:30amon7thDecemberafterthebriefingmeetingwouldbetheperfecttime.Requiredequipment:OverheadprojectFliptwithPensPleasegivemesomeinfmationabouttheparticipants.3ReptonCustomercomplaintsIntroductionThisreptsetsouttopresentt
7、hereasonsfcustomercomplaintsin2002.FindingsThenumberofcustomercomplaintswas300inJanuary2002whichrocketedto540inFebruarybecauseofthecomputersystem’sbreakdown.Howeveritfellto230inMarchbecauseanimproveddersystemwasintroduce
8、d.Thereasonsbehindthiswereanalysedasbelow:1.Thecomplaintsaboutincrectdersaccountedf16percentwhichwerefewerinMarch.2.Thecomplaintsaboutnonqualityproductstookup28percent.Thecompanyisrecruitingextrastafftocheckeveryitembefe
9、itisdelivered.3.Deliverytimeistoolongaboutwhich56percentofcomplaintswerereceived.RecommendationItissuggestedthatthecompanyuseitsowncourierservicesapartfrompostalservicetoreducedeliverytimesoastoenhancethewholelevelofcust
10、omersatisfaction.Test12Part1DearcolleaguesIwouldliketotellyouthattherewillbeavisitfromhealthsafetyinspectsonMonday1stJulyfrom9a.m.until15p.m.Theinspectionhassomethingtodowithourqualitymanagementcertificate.Everyoneisrequ
11、estedtotidyuptheirwkplace.RegardsPart2ReptonefficiencyofdifferentadvertisingmethodsIntroductionThisreptaimstoevaluatedifferentadvertisingmethodsourcompanyiscurrentlyusing.FindingsItwasfoundthatdirectmailstocustomersdidno
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請(qǐng)下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請(qǐng)聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會(huì)有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
- 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
- 5. 眾賞文庫僅提供信息存儲(chǔ)空間,僅對(duì)用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對(duì)用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對(duì)任何下載內(nèi)容負(fù)責(zé)。
- 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請(qǐng)與我們聯(lián)系,我們立即糾正。
- 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時(shí)也不承擔(dān)用戶因使用這些下載資源對(duì)自己和他人造成任何形式的傷害或損失。
最新文檔
- bec中級(jí)寫作ppt-76頁
- bec中級(jí)口試
- bec信件寫作
- bec中級(jí)詞匯精選
- bec中級(jí)復(fù)習(xí)攻略
- bec中級(jí)作文技巧
- bec中級(jí)口試全真試題
- bec寫作沖刺模板
- bec中級(jí)聽力_高媛媛
- bec中級(jí)閱讀內(nèi)部講義
- bec中級(jí)、高級(jí)考試詞匯
- bec中級(jí)課后習(xí)題答案
- bec中級(jí)、高級(jí)考試詞匯
- bec中級(jí)模擬題
- bec中級(jí)口試話題歸納總結(jié)
- bec高級(jí) 信件、memo寫作
- 劍橋商務(wù)英語中級(jí)詞匯(bec中級(jí)詞匯)
- bec中級(jí)備考心得必備學(xué)習(xí)
- bec中級(jí)口試話題歸納總結(jié)
- bec中級(jí)短文改錯(cuò)技巧講解
評(píng)論
0/150
提交評(píng)論