版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請(qǐng)進(jìn)行舉報(bào)或認(rèn)領(lǐng)
文檔簡(jiǎn)介
1、一、問候語,Good morning . 您好?。ㄔ缟虾茫〨ood afternoon. 您好!(下午好)Good evening. 您好?。ㄍ砩虾茫〩ow do you do? Nice to meet you. 見到您很高興。Glad to meet you. Pleased to meet you.,二、歡迎語,Welcome to our train. 歡迎乘坐本次列車。Welcome aboard!
2、請(qǐng)上車!,Example 1:,A: Good morning!B: Good morning! Welcome aboard!A: Thank you. It's nice to be here.B: Hope you enjoy your trip.,三、答謝語,1、列車員答謝旅客:,Thank you very much. 非常感謝。,2、旅客向列車員答謝時(shí),一般說:,You are welcome. 不
3、客氣。 It‘s my pleasure. 或 It’s a pleasure. 別客氣。 I‘m glad you like it. 我很高興您能喜歡。 It's very kind of you to say so. 謝謝您的夸獎(jiǎng)。,四、道歉語,1、列車員向旅客道歉:I‘m sorry. 或 Sorry. 對(duì)不起。Excuse me. 勞駕。 I beg your pardon? 或
4、 Pardon? 您能再說一遍嗎?,I’m sorry, I‘ll do it right away. 對(duì)不起,我馬上辦。 Sorry to trouble. 對(duì)不起麻煩您一下。 Sorry, I don't quite understand you. 對(duì)不起,我不太明白您的意思。Excuse me. I don't catch your meaning.請(qǐng)?jiān)?,我沒有領(lǐng)會(huì)您的意思。,2、
5、旅客向列車員道歉時(shí),一般說:,That's all right. 沒關(guān)系。 It doesn't matter. Don't worry about it.也可以說: Never mind. It's nothing.,五、征詢和問答,1、旅游、服務(wù)行業(yè)工作人員接待時(shí)開口語,意思是有什么事嗎? May I help you? Can I help you? What
6、 can I do for you? Is there anything I can do for you?,Example 2:,A: Good afternoon.B: Good afternoon. What can I do for you?A: Am I in the right coach?B: Show me your ticket, please. Yes, you are in the right coa
7、ch and it's in the middle of it.A: Thank you.,2、當(dāng)旅客問: Can you help me?,Yes, of course. 當(dāng)然可以。 certainly. With pleasure. Yes, by all means. 完全可以。,3、當(dāng)旅客問: May I ……?,當(dāng)列車員同意時(shí),一般說:Yes, please. 或of course. 或
8、certainly.That‘s no problem. 沒問題。當(dāng)列車員不同意時(shí),一般說: Sorry,I'm afraid you can't……恐怕不行。 Sorry, I'm afraid I can't…… 恐怕不行。,Example 3:,A: Excuse me, May I open the window?B: Sorry,I'm afraid you can'
9、;t do it.A: Excuse me, Can you show me to see the chief conductor now?B: Sorry, I'm afraid I can't do it. I'm busy now. Just a moment, please.,六、介紹用語,1、 介紹自己: May I introduce myself? 請(qǐng)?jiān)试S我自我
10、介紹一下。 Allow me to introduce myself. 請(qǐng)?jiān)试S我自我介紹一下。2、介紹別人: This is our chief conductor. 這是本次列車的列車長(zhǎng)。 May I introduce our chief conductor?,Example 4:,A: Good morning . May I introduce myself? I'm your c
11、onductress. My name's Li Hua.B: How do you do, Miss Li? My name's Robert Brown.A: How do you do? I'd like to know your nationality.B: I'm from America.A: Thank you.,Example 5:,A: This is our chief con
12、ductor, Mr. Wang.B: Nice to meet you, Mr. Wang. I'm White.A: Nice to meet you,too. Mr. White. I was told you want to see me. Well, what can I do for you?,七、提醒、建議用語,Please be careful. 請(qǐng)小心。 Don‘t go far. 不要走遠(yuǎn)。
13、 Pay attention to the departure-call. 請(qǐng)留心開車鈴聲。,Example 6:,A: Hello, how long shall we stop here, please?B: 15 minutes. Don't go far. Pay attention to the departure-call.A: Do I have enough time to go to that sto
14、re on the platform and get some food?B: Yes, I think you do if you get a move on.,Please don't lean out of the window. It`s dangerous.請(qǐng)不要探身窗外,這樣很危險(xiǎn)。Please don't throw anything out of window. 請(qǐng)不要往窗外仍東西。 Plea
15、se don't smoke here. 請(qǐng)不要在此抽煙。 Smoking is not allowed in the car. 車廂內(nèi)不許吸煙。 No smoking, please. 請(qǐng)不要吸煙。 Please go between the cars when you smoke.要抽煙時(shí),請(qǐng)到車廂連接處。,Example 7:,A: Can I help you?B: Yes, please. Can I
16、smoke here, please?A: I'm sorry. Smoking is not allowed.B: Where can I smoke, please?A: Please go between the cars when you smoke.B: Yes, I see, thank you.,Why not go and have a look? 為什么不去看一看呢?You'd bett
17、er go and see if it's yours.您最好去看一下是不是您的。 Don‘t worry. 別擔(dān)心。 Take it easy. 放心好了(別著急)。 Just a moment, please. 請(qǐng)稍等。,八、祝愿語,Good luck. 祝您好運(yùn)。 Keep well. 祝您健康。 Have a good time. 祝您快樂。 Have a nice day. 祝您今天過
18、得愉快。,九、告別語,Good night. 晚安。 Good-bye. 再見。 See you later again. 再見。 Hope to see you again. 希望再次見到您。 Take care. 保重。 Hope you'll take our train next time. 希望您下次再乘坐我們的車。 Hope you enjoy your trip. 祝您旅途愉快。 Hope
19、 you'll have a fine trip. Wish you a pleasant journey.,十、服務(wù)用語:,Would you like a cup of tea? 要用茶嗎?請(qǐng)出示車票。 May I have your ticket, please? Show me your ticket, please. Ticket, please. May I see your pass
20、port? 看一下您的護(hù)照可以嗎? Here you are. 給您。,I see. 明白了。 After you, sir. 您先走,先生。 Right over there. 就在那邊。 Where are you going, sir? 您要去哪里? I'll show you to your compartment. 我領(lǐng)您去您的包房。 This way, please. 請(qǐng)走這邊。 Y
21、our berth is in this compartment. 您的鋪位在這個(gè)包房里。 Here's your ticket check. 給您的換票證。,Example 8:,A: Good morning. May I have your ticket, please? I'll show you to your compartment.B: Very good. Here's my ticke
22、t. (或Here you are.)A: Thank you. This way, please. Your berth is in this compartment.B: Thank you.A: I'll be keeping the berth ticket for you. Here's your ticket check. You'll have your ticket back before
23、you get off.,What's your berth number? 您的鋪號(hào)是多少?yours is an upper berth. 您是上鋪。yours is an lower berth. 您是下鋪。The lower berths in the cushioned sleeper have all been occupied.這節(jié)軟臥車廂的下鋪已經(jīng)滿了。,Example 9:,A: In
24、 which compartment is my berth, please?B: What's your berth number?A: It's 22.B: Your berth is in Compartment No. 6.A: Is it an upper berth or a lower berth?B: It's an upper berth.A: Can it be changed f
25、or a lower berth, please?B: Let me see, I' m sorry.,Would you like to have breakfast? Do you want to have breakfast? 您想吃早飯嗎?( lunch, supper)What kind of dishes will you have? 您要點(diǎn)什么菜?What kind of drinks do y
26、ou prefer? 您喜歡喝什么飲料? Here is the menu. 這是菜單。Yes, fried noodles and egg flake soup. Anything else? 好的,炒面和蛋花湯。還要什么嗎?,Example 10:,A: Good morning, Would you like to have breakfast?B: Yes, let me see the menu, please.
27、A: Here is the menu.( Here you are.)B: I'd like to have fried noodles and egg flake soup, please?A: Yes, fried noodles and egg flake soup. Anything else?B: No, thank you.,Take this table, please. 請(qǐng)用這張桌子。Do you
28、 mind sharing a table? 您可不可以同別人共用一張桌子?The train is on schedule. 列車正點(diǎn)。The train is on time. 列車正點(diǎn)。The train is twenty minutes late. 列車晚點(diǎn)20分鐘。May I come in? 我可以進(jìn)來嗎?Close the window, please. 請(qǐng)關(guān)上窗戶。,列車員自我介紹,Ladies and
29、 Gentlemen: Good morning. Welcome to our train. May I introduce myself? I'm your conductress. My name's Li Hua. This is Train 114. It is running to Nanjing. Please tell me whenever you need my help. I
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請(qǐng)下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請(qǐng)聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁(yè)內(nèi)容里面會(huì)有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
- 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
- 5. 眾賞文庫(kù)僅提供信息存儲(chǔ)空間,僅對(duì)用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對(duì)用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對(duì)任何下載內(nèi)容負(fù)責(zé)。
- 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請(qǐng)與我們聯(lián)系,我們立即糾正。
- 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時(shí)也不承擔(dān)用戶因使用這些下載資源對(duì)自己和他人造成任何形式的傷害或損失。
最新文檔
- 列車員辭職報(bào)告
- 英語郵件常用句+英語100句常用語
- 列車員崗位作業(yè)標(biāo)準(zhǔn)
- 列車員辭職報(bào)告
- 常用郵件英語100句
- 餐廳常用英語100句
- 酒店常用英語100句
- 常用醫(yī)學(xué)英語100句
- 英語寫作常用諺語100句
- 銀行常用英語口語100句
- 酒店常用英語口語100句
- 100句最常用英語口語
- 考研英語寫作常用諺語100句
- 暑假列車員崗位實(shí)習(xí)自我總結(jié)
- 英語教師課堂常用語100句
- 常用英語口語100句(超實(shí)用)-
- 常用諺語100句
- 商務(wù)英語(bec)常用精選句型100句
- 常用英語口語絕佳句型100句
- 超級(jí)常用德語100句
評(píng)論
0/150
提交評(píng)論