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1、 Procedia - Social and Behavioral Sciences 226 ( 2016 ) 302 – 309 Available online at www.sciencedirect.com1877-0428 © 2016 The Authors. Published by Elsevier Ltd. This is an open access article under the CC

2、BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under responsibility of the organizing committee of IPMA WC 2015. doi: 10.1016/j.sbspro.2016.06.192 ScienceDirect29th World Congress Int

3、ernational Project Management Association (IPMA) 2015, IPMA WC 2015, 28-30 September – 1 October 2015, Westin Playa Bonita, Panama A lessons-learned system for construction project management: a preliminary application

4、 Ximena Ferradaa,*, Daniela Núñezb, Andrés Neyemb, Alfredo Serpellc, Marcos Sepúlvedab aSchool of Civil Construction, Pontificia Universidad Católica de Chile, Vicuña Mackenna 4860, Santiag

5、o, Chile bDepartment of Computer Science, Pontificia Universidad Católica de Chile, Vicuña Mackenna 4860, Santiago, Chile c Department of Construction Engineering and Management, Pontificia Universidad Cató

6、;lica de Chile, Vicuña Mackenna 4860, Santiago, Chile Abstract Construction companies are project-based organizations, since much of their knowledge is generated on site, from projects they carry out. In fact, pro

7、jects are an important source of expert know-how and organizational knowledge, but lessons-learned from them are not systematically incorporated into subsequent projects, evidencing a lack of knowledge management and le

8、arning culture in local construction companies. This article describes a research effort that addressed this situation and developed a lessons-learned system to help construction companies to overcome these limitations

9、. A multiple case-study methodology was applied to understand the knowledge and learning realities and needs of three Chilean construction companies. Based on these results, a mobile cloud-shared workspace to support k

10、nowledge management was developed. Results show that major concerns of users are associated with how the system acknowledges the particularities of construction projects and how it will be incorporated into daily activ

11、ities. Main conclusions indicate that (1) companies acknowledge the need to develop a culture of innovation within the organization, (2) users consider the system as a tool that could really contribute to improve the co

12、nstruction project management process, and (3) the system needs improvements regarding database search and the Internet support before being fully implemented in the company as a project management tool. © 2016 T

13、he Authors. Published by Elsevier Ltd. Peer-review under responsibility of the organizing committee of IPMA WC 2015. Keywords: construction industry; group decision support; mobile shared workspaces; cloud workspaces; l

14、oosely-coupled mobile work; design guidelines * Corresponding author. Tel.: +56-2-2354-4547; fax: +562-2354-4244 E-mail address: xferrada@uc.cl © 2016 The Authors. Published by Elsevier Ltd. This is an open access

15、 article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under responsibility of the organizing committee of IPMA WC 2015.304 Ximena Ferrada et al. / Procedia - Social a

16、nd Behavioral Sciences 226 ( 2016 ) 302 – 309 It has been proposed that more needs to be done to not only ensure that the lessons are accessible to those who need them; but also to ensure that their validity and i

17、ntegrity are continually monitored (Paranagamage et al., 2012). 3. ICT in construction companies Construction industry has been slow in adopting ICT (Information and Communication Technologies) and often technology that

18、 is available and easily accessible is not been utilized to the full extent (Ahuja, Yang, allowing greater flexibility and lower costs related to managing computer resources (Lin & Chen, 2012). Its services are di

19、vided into three classes (Sultan, 2014): Software as a Service (SaaS) for business-related computer programs, Infrastructure as a Service (IaaS) for almost unlimited fast processing capabilities and large storage facili

20、ties, and Platform as a service (PaaS) for tool development and hosting options for clients who prefer to create and manage their own applications. The tradeoff between these three comes down to customizability and con

21、trol versus speed of deployment and ease of maintenance, being SaaS the most easily to maintain and deploy from the end user’s perspective. CC is also beneficial in enhancing information safety and security because st

22、oring data in smartphones’ local storage is a hazardous practice due to their susceptibility to theft, loss, and physical damage (Sanaei, Abolfazli, Gani, & Buyya, 2014). Finally, cloud computing addresses many of

23、the efficiencies contractors seek, including mobile accessibility, scalability, and more expansive Information Technology capabilities without massive outlays and larger long-term fixed costs (Thomas, 2012). Also, clou

24、d computing technology provides a promising means for the adoption of IT and multi-organizational collaboration in the construction industry (Cheng & Kumar, 2012). 4. Methodology As discussed in the previous section

25、, several ICT systems have been proposed for the daily work of the construction companies. Nevertheless, very few of them were designed to fulfill the knowledge management need in this industry. Besides, the reason the

26、 construction industry has been slow to adopt new technologies is that they have not yet been developed to suit the needs of the industry, hence there is a strong demand pull which is yet to be satisfied (Bowden et al.

27、, 2006). This means that if a system is going to be designed and then successfully adopted to satisfy this need, it has incorporated a market pull perspective. Nevertheless, it is important to remember that innovation

28、is never a simple matter of pull or push but rather their interaction (Bessant & Tidd, 2011). For this research, the interaction between market pull and technology push means that it is necessary to design not a gen

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