寬帶流媒體項(xiàng)目實(shí)施中的知識(shí)管理方案研究.pdf

1、目求——、緒論4】【：!景42知識(shí)與知識(shí)管理521知識(shí)522知識(shí)管理73本文的研究內(nèi)容及結(jié)構(gòu)8二、寬帶流媒體項(xiàng)目的知識(shí)管理現(xiàn)狀與需求。921寬帶流媒體項(xiàng)目的基本情況9211項(xiàng)目的需求分析9212項(xiàng)目的系統(tǒng)平臺(tái)設(shè)計(jì)10213項(xiàng)目的業(yè)務(wù)流程設(shè)計(jì)12214項(xiàng)目中的系統(tǒng)框架設(shè)計(jì)1322寬帶流媒體項(xiàng)目的知識(shí)管理的現(xiàn)狀分析。1523寬帶流媒體項(xiàng)目中實(shí)施知識(shí)管理的需求和意義。16三、寬帶流媒體項(xiàng)目實(shí)施中知識(shí)管理的方案研究1831項(xiàng)目中的知識(shí)管理框架1

2、8311項(xiàng)目中知識(shí)的識(shí)別18312項(xiàng)目中知識(shí)的獲取18313項(xiàng)目中知識(shí)的存儲(chǔ)20314項(xiàng)目中知識(shí)的共享23315項(xiàng)目中知識(shí)的使用2432項(xiàng)目中實(shí)施知識(shí)管理方案的保障體系28321項(xiàng)目管理保障體系28322人力資源保障體系31323技術(shù)支持與售后服務(wù)保障體系34324組織結(jié)構(gòu)的保障體系。35四、知識(shí)管理方案的實(shí)施：案例分析3741F軟件公司的背景介紹3742案例——：38上海電信APEC及上海熱線n寬帶信息源建設(shè)：【j型38421背景介紹

3、38422一期項(xiàng)目建設(shè)情況介紹。38423二期項(xiàng)目建設(shè)情況介紹39424知識(shí)管理在該案例中的應(yīng)用4143案例二：河北網(wǎng)通寬帶視頻服務(wù)系統(tǒng)。42431背景介紹42432項(xiàng)目建設(shè)情況介紹42433知識(shí)管理在該案例中的應(yīng)用4444方案的分析與比較45441案例的比較45442知識(shí)管理成功的關(guān)鍵因素46五、結(jié)論與展望48●，1I，f、●1IJ■l【AT正，iAbstractStreamingMediaisakindofBroadwayTrans

4、missiontechnologywhichmeanstheIntemetusercanaccessthemultimediainformationincludinganimation，audioandvideousingstreamingmediatransmissiontechnologyAlso，streamingmediatechnologyallowsuserstodownloadthemultimediacontentwhe

5、ntheyarcaccessingitNowadays，peoplecannotonlyusecomputerstoaccesstheStreamingmedlacontentbutUSCsomesmartmobilephonesVia3GmobileBroadwaynetworksTheprojectrelatedtoBroadwayStreamingMedia(BSM)isoneofthemostimportantBroadwayN

6、etworksValueaddedprojectsinChineseTelecomoperationalcorporations(croe)Untilthcendof2006，thirtyprovinceslocalCTOCbuiRtheBSMproiectsAsweknown，theKnowledgeandProjectManagementrelatedtheseBSMproj鰣sarcmuchmorecomplicatedthano

7、thersKnowledgeManagement(1(M)isthecriticalconditioninthesuccessfulprojectInthispaperWCanalyzedthecurrentsituationaboutKMintheBSMprojectfirstlyandemphasizetheimportanceofKMinBSMprojectThen，weproposedtheKMsolutioninBSMproj

8、ect，includingtheKMframeworksintheBSMprojectaswellasthedetailstepsoftheproposalsAfterthat，WebuilttheguaranteesystemfortheKMproposalAtthelastchapterWegavetwocasestoprovethefeasibilityofthisproposalofKMinprqectsWiththedevel