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1、外文翻譯外文翻譯原文BusinessModelsfElectronicMarketsMaterialSource:JournalonElectronicmarkets2007(2)Auth:PaulTimmers11thCenturyEuropesawtheemergenceofcreditbasedbankingsystemsfinancialinstrumentssuchasbillsofexchange.Theseconcepts

2、remainwithusintheirmodifiedfmtothisday.Theyunderpinallmodernfmsofcommerce.Thearrivalofinfmationtechnologyhasraisedtheprospectofradicalchangetothistraditionalmodel.TheriseoftheIntersincetheadventoftheWldWideWebhasprovided

3、aneasytousecommunicationchannelfbusinessestocontactcurrentpotentialcustomers.TheemergenceoftheInterasageneralcommunicationchannelhasalsogivenrisetothepossibilityofwidespreadelectroniccommerce.Eventhoughthereisstillmuchde

4、baterelatingtoelectronicpaymentfcommercialactivitiesthisisclearlyanareaofgrowth.ItisdifficulttosayhowlargetheInteris.Hoffman&Novakquoteanumberofsurveyswhichsuggestthatthereareatleast10millionIntersintheUnitedStatesalone.

5、ThenumberofcomputersconnectedtotheIntertopped9.47million(wkWizards1996)asofJanuary1996.Notethatasinglehostsupptsanywherefromasingleusertoinsomecasesthoussofusers.AsofMarch21199624347firmswerelistedinOpenMarketsdirectyof“

6、CommercialServicesonthe”therewere54800entriesinthe“Companies“directyoftheYahooGuidetoWWWwiththetotalnumberofWebsitesdoublingapproximatelyeverytwomonths.TheInterisonlyoneaspectoftechnology.Businessesrequireinfmationsuppti

7、ngsystems(processes)tohlethedataovertimethesesystemshavebecomecomputerised(IT).Moderninfmationtechnologycanbothsuppttheprocesseshelpcaptureusefulinfmationftheenterprise.Thesetechnologiesinclude:Firstganizationalsupptsyst

8、emssuchaswkflowgroupwaremakingbusinessesmeefficient.SecondCustomercontactdatabaseshelpingcaptureinfmationaboutcustomersfacilitatenewmethodsofmarketing.ThirdElectronicpaymentTheelectronicrelationshipextendsbeyondthebounds

9、oftheganisationintothemarketasseenintheexampleofairlinehotelcarrentalreservationsystems.Thecommunitiesestablishedhaveareenfcingeffect.Theseinsightsfceustoreexaminetraditionaltheiesofeconomicssystemsganisationsmarketingco

10、mpetitiontransactioncostanalysis.Astheboundariesbetweenfirmsmarketsdissolveaacteristicofrelationshipmarketingwkganisationsanewimageofinteractionbusinessisneeded.Theimptanceofinfmationexchangeinrelationshipmarketingrequir

11、esaclearunderstingrecognitionofthepotentialproblems.Privacyisalsoanissuewhatisprivatechangesfromonepersontoanotheraswellasbetweendifferentcultures.ThosewhousetheInterarelikelytobebettereducatedlesswillingtogiveinfmationu

12、nlesstheytrusttherecipient.Companiesneedtorealisethattheonlyreasontheyholdinfmationonacustomerisbecausetheyhavearelationshipwiththatcustomersomethingwhichisnottransferable.Thoseusingelectronicchannelstoreachcustomersarel

13、ikelytotargetbettereducatedmeaffluentcustomers.Theyneedtherefetoensurethattheircustomerinfmationsystemsareappropriate.Anunderstingofthetrustbuildingprocessisalsorequired.Firmsneedtomakeafeatureoftheirtrustwthiness(auniqu

14、esellingpoint!).Trustisbestdevelopedthroughprocesses.Processestendtobecustomerfacingwithineachcustomerinteractiontrustisbuiltuperoded.Companiesmustbeabsolutelyclearaboutthevalueintendeduseofinfmation.Collectinginfmationb

15、ecauseitistechnicallypossible(onedaymightbeuseful)islikelytoweakentrustdevelopment.Surprisinglyasitiscurrentlyevolvingthereislittleactivityaimedatincludingtheconsumerinthedevelopmentofemergingmedia(Dennis&Pease1994).Inde

16、rtoadoptamarketientationfirmsmustundersttheircustomersengageinconsumerresearch.Potentialcustomersaremosteffectivelyengagedthroughnewconversationalmarketingapproaches.Anecdotalevidencesuggeststherearetwotypesofcustomers‘c

17、onvenienceshoppers’‘explers’(thosestreetsmartconsumerswhoarehappytosurftheWeblookingfthebestdealmostappropriateproductcombination).FurthermethesheersizeoftheWebmeansfindingrelevantinfmationisbecomingmemedifficultdespitet

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