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1、Available online at www.sciencedirect.comS cienceDirect International Journal of e-Navigation and Maritime Economy 2 (2015) 73 –86 Original article The Rationalization of Port Logistics Activities: A Study at Port of S

2、antos (Brazil) *Guilherme Bergmann Borges VIEIRA1?, Francisco José KLIEMANN NETO 2, Jose Luis Duarte RIBEIRO 21? Universidade de Caxias do Sul (UCS), Centro de Ciências Sociais (CCSO), Brasil, gbbvieir@ucs.br,

3、 Corresponding Author 2 Universidade Federal do Rio Grande do Sul (UFRGS), Programa de Pós-graduação em Engenharia de Produção (PPGEP), BrasilAbstract This paper presents a study of the port lo

4、gistics activities at the port of Santos (Brazil). The study follows a qualitative approach and it is based on in-depth interviews with some key actors from Santos port logistics chain. Based on these interviews, the mai

5、n dysfunctions and improvement opportunities associated to the container port logistics processes at Santos were identified. The results show that the main dysfunctions are related to the existing information flows. Due

6、to this, a new information flow related to the studied port is proposed and some probable results of the implementation are identified. The findings contribute both to the studied port and to the academic community, as t

7、he number of studies addressing port logistics activities is still limited.Keywords: Port Logistics Activities; Information Flows; Analysis; Port of Santos (Brazil) Copyright ? 2015, Korea Advanced Institute for Intellig

8、ent Maritime Safety and Technology. Production and hosting by Elsevier B.V. This article is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/3.0/). Peer review under re

9、sponsibility of Korea Advanced Institute for Intelligent Maritime Safety and Technology. http://dx.doi.org/10.1016/j.enavi.2015.06.007Copyright © 2016, Korea Advanced Institute for Maritime Safety and Technology. Ho

10、sting by Elsevier B.V. This article is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/3.0/). Peer review under responsibility of Korea Advanced Institute for Maritime S

11、afety and Technology.VIEIRA, KLIEMANN NETO, RIBEIRO / The Rationalization of Port Logistics Activities: A Study at Port of Santos (Brazil) 75The data were collected through individual interviews. The port community acto

12、rs that were considered to be interviewed were: i) Santos Port Authority - named as PA; ii) a container terminal - named as CT; iii) a ship agent acting in Santos - named as SA; iv) a customs broker bound to São Pau

13、lo State Customs Broker Union (Sindicato dos Despachantes Aduaneiros de São Paulo – SINDASP) - named as CB; and v) an employee from Customs Office (Delegacia da Receita Federal) in Santos - named as CO. The intervie

14、ws were conducted in the context of a viability study of single window implementation in Brazilian ports (Llop et al., 2011), developed by Fundación Valenciaport(Spain) for Brazilian Ministry of Ports (SEP) with res

15、ources from Spain’s Government Viability Studies Fund – Fondo de Estudios de Viabilidad (FEV). The term single window, according to recommendation No. 33 of the United Nations Centre for Trade Facilitation and Electronic

16、 Business (UN/CEFACT, 2005), refers to a mechanism that allows the involved parts in international trading and transport to present the necessary documents and information to fulfil the regulations related to import, exp

17、ort and transit operations in a standard way, in a single entry point and only one time. The data were recorded on digital media to facilitate its subsequent description, analysis and interpretation. Each description was

18、 sent to critical appreciation of each individual interviewee aiming to eliminate dubious points and complement any possible gaps, which has served as validation of interview’s description. The interviews presented varia

19、ble duration, situated between 2.5 and 3 hours. After the interviews, content analysis was carried out and the main dysfunctions and improvement opportunities were identified and classified. Factors were initially classi

20、fied into two groups considering their location and origin. Regarding to location, two kinds of factors were identified: i) the ones related to vessels operation (berthing, loading and unloading); and ii) the ones associ

21、ated to the cargo (procedures to the entrance and release of containers, full and empty). On the other hand, regarding to origin, factors were classified in: i) factors associated to physical flow – entrance and release

22、of containers and vessels operation; and ii) factors related to information flow – documents, systems, etc. Due to the high number of identified factors, in order to have a better classification, they were grouped into f

23、our categories, according to the aspects they are related to: i) coordination/governance; ii) regulation; iii) information systems; and iv) operations. III. Literature Review Supply chain and logistics are usually charac

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