[雙語翻譯]行政管理學(xué)專業(yè)外文翻譯—土耳其公共管理的質(zhì)量管理挑戰(zhàn)與效益

1、字?jǐn)?shù)：英文 字?jǐn)?shù)：英文 2325 2325 單詞， 單詞，13408 13408 字符；中文 字符；中文 4090 4090 漢字 漢字出處： 出處：Karasoy Karasoy H A. A. Quality Quality Management Management in in Turkish Turkish Public Public Management: Management: Challenges Challenges

2、and and Benefits[J]. Benefits[J]. European European Scientific Scientific Journal, Journal, 2018, 2018, 14(5): 14(5): 11- 11-18. 18.外文文獻(xiàn) 外文文獻(xiàn) Quality Management in Turkish Public Management: Challenges and Benefit

3、sAbstract From the late 1970’s onwards, traditional public administration was criticized because it does not meet the needs of developing and changing new world. Following this critique, a new approach to public adminis

4、tration was proposed under the name of New Public Management. The development of new public management changed the concept of the public service. Accountable, transparent, effective, and efficient services have become th

5、e basic principles of management. On the other hand, the term “quality” has also gained popularity in public administration. In this sense, Total Quality Management (TQM) was adopted to develop quality systems in public

6、administration worldwide. Turkey has also adopted that system. In this study, the situation assessment of TQM process in Turkey was made through the presentation of strengths and weaknesses. The literature search is cond

7、ucted to achieve this aim and it is obtained from the research that since quality management cannot be fully realized, there are some deficiencies in practice and in regulatory. In this context the regulatory process nee

8、ds to be revised specially in terms of evaluating and auditing.Keywords: Quality, Total Quality Management, Turkeydetermined by himself and it also considers the needs of the customer in the competitive market (Ersen, 19

9、97, 10). Quality, as it can be seen based on its explanation, is an important consideration at every stage of goods and services which aims to meet customer’s expectations. However, this reveals a wholesale approach know

10、n as Total Quality Concept. Total Quality Management is an understanding that provides benefit to an organization or around the organization by quality oriented mentality through the participation of all members, aiming

11、at achieving success through customer satisfaction (Muter Kayal?dere, 2003, 103). Total Quality Management approach offers a model of developing modern and effective management system against conventional management. The

12、refore, the main characteristics of this management approach are (Özveren, 1997, 4):?Focused on quality?Team Work?Process Approach?Management by objectives?Participatory managementThe establishment of that managemen

13、t approach created by people brought about continuous improvement to the process and customer.Nowadays, successful organizations are implementing this management approach in a rigorous way. Service or goods offered to cu

14、stomer are provided to customer in desired quality by using feedbacks gotten from the audience and through the use of a continuous improvement in the Total Quality Management Philosophy.Aims of the Total Quality Manageme