解析gb5296.6-2004《消費(fèi)品使用說(shuō)明第6部分家具

1、解析GB 5296.6-2004《消費(fèi)品使用說(shuō)明 第6部分：家具》國(guó)家強(qiáng)制性標(biāo)準(zhǔn),Analyzing National Mandatory Standard GB 5296.6-2004 “Instructions for Use of Consumer Goods Part 6: Furniture”,1、概述Outline,標(biāo)準(zhǔn)的性質(zhì)及內(nèi)容：GB 5296.6-2004《消費(fèi)品使用說(shuō)明 第6部分：家具》國(guó)家強(qiáng)制性標(biāo)準(zhǔn)，規(guī)定了編制

2、各類家具使用說(shuō)明的基本要求（包括主要內(nèi)容），使用說(shuō)明提供的位置、方式和形式，以及編寫方面的要求（如文字、表述、文本等）。 The character and content of the standard: The basic requirements (including main content) for the instructions for use of various types of furniture, the loc

3、ation, manner and form which mentioned in the instructions for use , and the formulation requirement (such as words, presentation, text, etc.) are specified in the standard of GB 5296.6-2004 “instructions for use of cons

4、umer goods Part 6: furniture” .,標(biāo)準(zhǔn)的起草、歸口單位：該標(biāo)準(zhǔn)于2003年由中國(guó)標(biāo)準(zhǔn)化研究院、全國(guó)家具標(biāo)準(zhǔn)化中心、中國(guó)消費(fèi)者協(xié)會(huì)、美克國(guó)際家具有限公司共同起草制定，由中國(guó)標(biāo)準(zhǔn)化研究院歸口管理。 The department of the drafting and the jurisdiction of the standard: The standard was jointly drafted by t

5、he China National Institute of Standardization, the National Furniture Standardization Center, the China Consumers’ Association, Meike International Furniture Co., Ltd. in 2003. This national standard is under the jurisd

6、iction of the China National Institute of Standardization.,1、概述Outline,標(biāo)準(zhǔn)的發(fā)布、實(shí)施規(guī)定：該標(biāo)準(zhǔn)于2004年01月16日由國(guó)家質(zhì)檢總局、國(guó)家標(biāo)準(zhǔn)化管理委員會(huì)聯(lián)合批準(zhǔn)發(fā)布，2004年10月01日實(shí)施，并規(guī)定2004年10月1日前生產(chǎn)的產(chǎn)品實(shí)施過(guò)渡期一年，至2005年10月1日起在中國(guó)市場(chǎng)上所有銷售的家具產(chǎn)品應(yīng)有使用說(shuō)明。The specification of

7、the issue and the implementation: The standard was jointly issued by China State Bureau of Quality and Technical Supervision, the Standardization Administration in Jan.16 ,2004, implemented in Oct.1 ,2004, and specified

8、 one year of transitional period for the implementation of products produced before Oct.1 ,2004. That means all the furniture products sales in Chinese market should have the instructions for use.,1、概述Outline,標(biāo)準(zhǔn)實(shí)施目標(biāo)：使廣大

9、消費(fèi)者購(gòu)買、使用家具產(chǎn)品時(shí)，了解家具的用材情況、使用環(huán)境要求、執(zhí)行標(biāo)準(zhǔn)、質(zhì)量安全、安裝調(diào)節(jié)、維護(hù)保養(yǎng)方式、生產(chǎn)日期、生產(chǎn)者信息等等。是為了保障民生、明白消費(fèi)、防止欺詐的重要國(guó)家強(qiáng)制性標(biāo)準(zhǔn)。The goal of the implementation of the standard: The implementation of this standard enable consumers to know a lot of informa

10、tion about the furniture products when they want to buy or use them, including the furniture timber, the environment requirements, performance standards, quality and safety, installation and adjustment, ways of maintenan

11、ce, production date, producer information and so on. This is a very important compulsory standard to protect the people’s livelihood, transparent consumption, and prevention fraud.,1、概述Outline,2、標(biāo)準(zhǔn)的重要性 The Importance o

12、f The Standard,簡(jiǎn)述：首次規(guī)定了我國(guó)銷售的家具必須具備使用說(shuō)明，它不僅是廣大消費(fèi)者維權(quán)的依據(jù)，是家具生產(chǎn)商、銷售商實(shí)現(xiàn)自我保護(hù)的依據(jù)，也是有關(guān)部門執(zhí)法、仲裁的依據(jù)。 Brief: The furniture sold in China must have the instructions for use is specified for the first time. It is not only the basis o

13、f self-protection for the majority consumers, the furniture manufacturers and vendors, but also the basis of law enforcement and arbitration for the relevant departments.,2.1消費(fèi)者維權(quán)和正確使用的依據(jù) The basis of the consumers’ rig

14、ht protection and the proper usage,我國(guó)家具產(chǎn)品的生產(chǎn)機(jī)械化程度不高，手工作坊式企業(yè)較多，產(chǎn)品質(zhì)量良莠不齊，銷售的家具大多標(biāo)識(shí)不清，銷售人員為了推銷產(chǎn)品，虛假欺騙銷售時(shí)有發(fā)生，消費(fèi)者購(gòu)買家具時(shí)要關(guān)注產(chǎn)品的款式和價(jià)格，也要重視家具的使用說(shuō)明。Domestic furniture manufacture is not highly mechanized. There are a lot of manual

15、 workshops, so the quality of products varies greatly. The identity of most furniture for sales is unclear. False deception sales occurred sometimes. So when consumers purchase furniture, they should pay attention not on

16、ly to the styles and prices, but also the instructions for use.,一方面通過(guò)家具使用說(shuō)明中標(biāo)明使用材料和安全衛(wèi)生指標(biāo)，可以使消費(fèi)者對(duì)所購(gòu)家具有準(zhǔn)確的了解，一旦發(fā)現(xiàn)所購(gòu)家具的實(shí)際情況與使用說(shuō)明中上不符，就可以以“家具使用說(shuō)明”中內(nèi)容為依據(jù)與銷售商或廠商交涉，維護(hù)自己的權(quán)益； On one hand, consumers can have an accurate unders

17、tanding of the purchased furniture through the materials used and the indicators of safety and health which indicated in the instructions for use . Once the actual situation of the furniture purchased is inconsistent wit

18、h the instructions for use, the consumers can negotiate with the sales or vendors to protect their interests based on “instructions for use of furniture”.,2.1消費(fèi)者維權(quán)和正確使用的依據(jù) The basis of the consumers’ right protection a

19、nd the proper usage,一方面，消費(fèi)者可根據(jù)家具使用說(shuō)明中規(guī)定的家具使用和保養(yǎng)的相關(guān)知識(shí)，了解家具如何搬運(yùn)，放置在何種環(huán)境（室內(nèi)還是室外、溫濕度要求等），如何安裝、清潔、以及出現(xiàn)一些問(wèn)題的原因和修補(bǔ)方式等。On the other hand, according to the knowledge specified in the instructions for use, consumers can understan

20、d how to carry the furniture, what kind of environment to placed( indoor or outdoor, temperature and humidity requirements, etc.), how to install and clean, also know some reasons of the problems and repairing methods.,2

21、.1消費(fèi)者維權(quán)和正確使用的依據(jù) The basis of the consumers’ right protection and the proper usage,案例一Case One,上海的劉女士為新房購(gòu)買了一套布藝沙發(fā)，用了一段時(shí)間后便將沙發(fā)布套拆下來(lái)清洗。在清洗過(guò)程中，她沒(méi)有考慮就用水洗，并且認(rèn)為用高水溫容易去垢，怎么進(jìn)行晾曬也不考慮，結(jié)果該沙發(fā)布套不但退色，而且縮水量較大，不能再套回原沙發(fā)上了，投訴咨詢到了質(zhì)監(jiān)部門，負(fù)責(zé)接

22、待的人員問(wèn)她購(gòu)買的沙發(fā)產(chǎn)品是否隨附有家具使用說(shuō)明，她說(shuō)有，她看后才發(fā)現(xiàn)，使用說(shuō)明中規(guī)定: 沙發(fā)布套洗滌方法為干洗。結(jié)果只好自認(rèn)倒霉。Ms. Liu from Shanghai bought a fabric sofa for her new house, after a period of time she removed the sofa sets for cleaning. She didn’t know whether it c

23、an be washed with water and how to dry it. She believed that hot water can detergents easily. The results was that the sofa set not only fade but also shrink and can not set back to the original sofa. So she complained t

24、o the quality supervision department. The reception staff asked her whether she had instructions for use when she bought the sofa. The answer was yes. Finally she found out the washing provision specified in the instruct

25、ions for use was sofa sets should wash by dry cleaning.,案例二Case Two,消費(fèi)者汪先生是北京人，去年5月份在深圳出差時(shí)相中了一套全實(shí)木家具，銷售人員當(dāng)時(shí)表示：“全實(shí)木家具不含人造板，甲醛不會(huì)超標(biāo)，安全；而且這套家具是手工打造的，牢固?！蓖粝壬吹叫录揖呓Y(jié)實(shí)大方，又沒(méi)有刺激性氣味，就花大價(jià)錢購(gòu)買了一套。誰(shuí)知家具到家后，汪先生逐步發(fā)現(xiàn)家具出現(xiàn)了“變化”：家具邊框與面板交接的地方

26、縫隙逐步變大，有的實(shí)木面板出現(xiàn)了裂縫，書架里原本平整的擱板有的也翹曲起來(lái)了。 Mr. Wang from Beijing had a business trip in Shenzhen in May last year, he was fancy of a set of all solid wood furniture. At that time the sales staff said: “the furniture is mad

27、e of all solid wood exclude wood-based panels, formaldehyde will not exceed the standard and the furniture was all handmade, that’s why it’s very safe and solid.” Mr. Wang found the furniture was good and has no irritati

28、ng odor, then he spent millions to buy it. Unfortunately, after the furniture was carried home, he discovered that the furniture appeared some “changes”: the transfer gap between the border and the panel become bigger an

29、d bigger gradually, some wood panels had cracks and the original flat shelf in the bookcase become warped.,當(dāng)汪先生將這些情況向銷售商反映并想討個(gè)說(shuō)法時(shí)，卻被告知：“實(shí)木家具的這些質(zhì)量問(wèn)題與木材含水率有關(guān)，深圳的相對(duì)濕度比北京高，家具到北京后，由于空氣相對(duì)干燥，木材中的水分向外釋放，木材就會(huì)收縮，出現(xiàn)裂縫和翹曲變形，我們?cè)谶@套家

30、具的使用說(shuō)明中明確了使用環(huán)境要求?！蓖粝壬业绞褂谜f(shuō)明，才明白實(shí)木家具的使用與環(huán)境的溫濕度有關(guān)。When he reflected the situation to the seller, he was told: “the quality problem of solid wood furniture is related to the wood moisture content. The relative humidity in

31、Shenzhen is higher than that in Beijing. After the furniture was carried to Beijing, the wood released water to outside, then the wood shrink, crack and warp due to the relatively dry air. The environmental requirement w

32、as specified clearly in the instructions for use.” Finally, Mr. Wang found the instructions for use and understood that the use of solid wood furniture was related to the temperature and humidity of the environment.,案例二

33、Case Two,2.2生產(chǎn)商、銷售商實(shí)現(xiàn)自我保護(hù)的依據(jù)The Basis of Self-protection for Manufacturers and Vendors,簡(jiǎn)述：根據(jù)不同產(chǎn)品的特性編寫好使用說(shuō)明，家具生產(chǎn)商銷售商不僅能提升管理水平，還是實(shí)現(xiàn)自我保護(hù)的依據(jù)。通過(guò)下面案例來(lái)說(shuō)明。Brief: Formulating instructions for use, according to the characteristi

34、cs of different products ,not only can improve the management level but also can be the basis of self-protection.,案例三Case Three,黑龍江某機(jī)關(guān)部門購(gòu)買了幾套某企業(yè)生產(chǎn)的皮沙發(fā)，該企業(yè)按GB 5296.6-2004的規(guī)定，每套沙發(fā)中附有家具使用說(shuō)明，其中規(guī)定了家具名稱、主要用途及適用范圍和不適用范圍、規(guī)格型號(hào)及其

35、、使用環(huán)境條件、安全、執(zhí)行的標(biāo)準(zhǔn)編號(hào)、生產(chǎn)日期、外形尺寸、主要原輔材料（如基本材料、表面裝飾材料、裝填料等）的名稱、等級(jí)、產(chǎn)地、使用位置、有害物質(zhì)的控制指標(biāo)、使用方法、注意事項(xiàng)及容易出現(xiàn)的錯(cuò)誤使用和防范措施、故障分析與排除方法、日常保養(yǎng)方法、搬運(yùn)、貯存注意事項(xiàng)、生產(chǎn)者名稱、 地址、郵政編碼、電話、電子信箱等。 An organ department in Heilongjiang Province bought some leathe

36、r sofa sets from a furniture enterprise. The instructions for use attached with each set of sofa furniture. The instructions for use specified name of the furniture, the main purpose, scope of the application, scope of N

37、A, the specification model and environmental conditions, security, the standard number of implementation, date of manufacture, dimensions, the name\grade\origin of the main and auxiliary materials (such as basic material

38、, surface decoration material, filling material, etc.) , location, control targets, methods of usage, precautions and error and prevention measurements, failure analysis and troubleshooting, routine maintenance methods,

39、handling, storage precautions, producer name, address, zip code, telephone, e-mail, etc.,在去年冬天的某一天，該企業(yè)接到了一個(gè)電話，說(shuō)他們購(gòu)買的沙發(fā)皮革裂開了，希望更換并賠償。企業(yè)派技術(shù)人員現(xiàn)場(chǎng)考察發(fā)現(xiàn)，只有一套沙發(fā)的皮革有龜裂紋，其它沒(méi)有，經(jīng)調(diào)查發(fā)現(xiàn)原因是放置該套沙發(fā)的辦公室周末未關(guān)窗，沙發(fā)暴露在零下35℃的環(huán)境下2天，皮革凍裂了。結(jié)果是該企業(yè)沒(méi)有

40、換沙發(fā)，也沒(méi)有賠付。理由就是消費(fèi)者沒(méi)有按照使用說(shuō)明書的規(guī)定正確使用。One day in last winter, the company received a telephone call, said that the leather sofa cracked, the buyer wanted to replace it and got some compensation. Then the enterprise sent a t

41、echnical staff at site and found that only one set of leather sofa cracked. The reason was the window of the office which the sofa was placed did not closed at the weekend, so the sofa exposed in environment under minus

42、35 ℃ for two days. At last, because the consumers didn’t use the furniture properly according to the instructions for use, the company did not replace the sofa, and there were no compensation attached.,案例三Case Three,2

43、.3執(zhí)法部門仲裁執(zhí)法的依據(jù)The Basis of The Arbitration and Law Enforcement,欺詐問(wèn)題：一般的家具問(wèn)題，買賣雙方基本能協(xié)商解決，特殊家具產(chǎn)品不僅具有收納貯存功能，還有藝術(shù)收藏功能，如一套烏紋木或大紅酸枝紅木家具，不僅價(jià)格不菲，還具有中國(guó)傳統(tǒng)文化特色，一旦出現(xiàn)消費(fèi)糾紛，買賣雙方一般都不能協(xié)商解決，需要借助有關(guān)協(xié)商團(tuán)體機(jī)構(gòu)或執(zhí)法部門來(lái)解決。紅木家具具有硬木家具特色，木材含水率對(duì)家具質(zhì)量影響較大

44、，易開裂、翹曲變形。由于木材珍貴稀少，還易摻假，也就是掛羊頭賣狗肉現(xiàn)象。 Cheating Problem: When the buyers and the sellers have dispute, they can resolve it basically through consultation as the price of the furniture is cheap. But sometimes they can’t

45、 settle the dispute, as some furniture products have not only the storage function, but also the art collection features, such as a black pattern wood or mahogany furniture, they are expensive and appear traditional Chi

46、nese culture. In this situation, help from organizations or institutions or law enforcement agencies are needed. Mahogany furniture has the characteristics of hardwood furniture, the quality is affected greatly by the wo

47、od moisture content and it is easy to crack and warp. Due to it is precious and scarce, the adulteration occurs frequently.,欺詐問(wèn)題：對(duì)于此類家具，家具使用說(shuō)明書尤其重要，其內(nèi)容至少要包括：家具名稱、規(guī)格型號(hào)、使用環(huán)境條件、執(zhí)行的標(biāo)準(zhǔn)編號(hào)、生產(chǎn)日期、外形尺寸、主要原輔材料（如基本材料、表面裝飾材料、裝填料等）的名稱

48、、使用方法、注意事項(xiàng)及容易出現(xiàn)的錯(cuò)誤使用和防范措施、故障分析與排除方法、日常保養(yǎng)方法、搬運(yùn)、貯存注意事項(xiàng)、生產(chǎn)者名稱、 地址、郵政編碼、電話、電子信箱等。協(xié)商或執(zhí)法部門可以憑借使用說(shuō)明進(jìn)行協(xié)商或裁決。Cheating Problem: The instructions for use is very important for furniture product. The instructions for use include th

49、e following aspects: name of the furniture, the specification model and environmental conditions, the standard number of implementation, date of manufacture, dimensions, the name of the main and auxiliary materials (such

50、 as basic material, surface decoration material, loaded packing, etc.) , methods of usage, precautions, errors and prevention measurements, failure analysis and troubleshooting, routine maintenance methods, handling, st

51、orage precautions, producer name, address, zip code, telephone, e-mail, etc. Law enforcement agencies can have negotiation or adjudication relying on the instructions for use.,2.3執(zhí)法部門仲裁執(zhí)法的依據(jù)The Basis of The Arbitration

52、and Law Enforcement,案例四Case Four,上海的楊先生對(duì)紅木家具情有獨(dú)衷，用房屋動(dòng)遷款購(gòu)買了一套大紅酸枝臥房5件套，購(gòu)買時(shí)，銷售人員說(shuō)該套家具全部使用的是大紅酸枝木材，楊先生購(gòu)買后非常高興，但是直到有位懂木材的朋友造訪后他就高興不起來(lái)了，這為朋友告訴他，該套家具的里面擱板、隔板、背板、抽屜墻板等都不是大紅酸枝木。楊先生找銷售企業(yè)，銷售企業(yè)說(shuō)該套家具的使用說(shuō)明上寫的很清楚，家具的主要用料和輔助用料都寫的很清楚，是

53、消費(fèi)者沒(méi)注意。 Mr. Yang from Shanghai, is favor of the mahogany furniture and bought a set mahogany furniture of 5 pieces for the bedroom by the relocation section. He was very happy when the sales staff said that all the furn

54、iture made of mahogany. But he was unhappy until after the visit of a friend who know wood. The friend told him the shelf, partitions, backplane, wall panels of drawers were all not mahogany. He told the situation to the

55、 sales companies. They told him that the instructions for use specified very clearly what were the main and auxiliary materials, but the consumers did not pay attention to that.,消費(fèi)者說(shuō)購(gòu)買時(shí)銷售人員說(shuō)是全部用大紅酸枝木材的，想購(gòu)買的也是全大紅酸枝木材制作的家

56、具，說(shuō)是欺詐消費(fèi)者，要求買一賠一。雙方意見不能協(xié)商一致，投訴到質(zhì)監(jiān)部門，質(zhì)監(jiān)部門通過(guò)委托質(zhì)檢部門進(jìn)行樹種材料鑒定后，根據(jù)鑒定報(bào)告、使用說(shuō)明書、購(gòu)買發(fā)票和合同進(jìn)行了裁決。因?yàn)殍b定報(bào)告符合使用說(shuō)明書的規(guī)定，結(jié)果沒(méi)有買一賠一，各打50大板，對(duì)銷售人員進(jìn)行了教育，也讓楊先生明白了家具使用說(shuō)明書的重要性。 The consumer said the sales staff told him that all the materials were

57、 mahogany, and what he wanted to buy was all solid wood furniture. He felt fraud and asked a compensation. They complained to the quality supervision department as the views can not be consensus. After the identification

58、 of the material species, the quality supervision department adjudicate according to the qualification report, manual, purchase invoices and contract. As the qualification report complies with the provisions of the manua

59、l, there was no compensation but take a lesson to the sales staff. That made Mr. Yang understood the importance of the furniture manual.,案例四Case Four,3、標(biāo)準(zhǔn)的局限性The Limitations of The Standard,實(shí)施中的問(wèn)題：家具使用說(shuō)明雖然非常重要，但是GB 529

60、6.6-2004《消費(fèi)品使用說(shuō)明 第6部分：家具》標(biāo)準(zhǔn)發(fā)布實(shí)施以來(lái)，卻沒(méi)有得到商家和消費(fèi)者的重視，實(shí)施效果較差。如有些家具的使用說(shuō)明只是簡(jiǎn)單的一頁(yè)紙，無(wú)法將必要的內(nèi)容標(biāo)示齊全，實(shí)際作用非常有限；有些家具的使用說(shuō)明文字大部分為英文，缺乏必要的中文解釋，消費(fèi)者不易看懂；還有絕大部分家具的使用說(shuō)明書放在包裝中，消費(fèi)者往往在拆開包裝時(shí)只顧核對(duì)家具的情況而忽視了說(shuō)明書的存在，被消費(fèi)者當(dāng)作廢紙一樣丟掉。造成這些問(wèn)題的原因主要有以下幾點(diǎn)：Probl

61、ems in implementation: Though the instructions for use is very important, the businesses and consumers did not pay much attention since the standard was implemented. Some furniture manual is just one piece of paper, whic

62、h can not contain the complete content and the effect is very limited. For some furniture manuals, it is hard to understood because most of the text is English and lack of Chinese interpretation. The majority of the man

63、ual are put in the packaging. The consumers just focused on checking the furniture while ignored the existence of the manual and throw it away. The reasons for these problems are mainly in the following aspects:,知曉和使用效果

64、不佳：GB 5296.6-2004《消費(fèi)品使用說(shuō)明 第6部分：家具》發(fā)布實(shí)施近8年了，仍然有家具生產(chǎn)企業(yè)、家具消費(fèi)者不知道我國(guó)批準(zhǔn)發(fā)布了GB 5296.6-2004《消費(fèi)品使用說(shuō)明 第6部分：家具》國(guó)家強(qiáng)制性標(biāo)準(zhǔn)，不知道銷售的家具產(chǎn)品應(yīng)有使用說(shuō)明，不知道使用說(shuō)明的編寫內(nèi)容、格式等。Ineffective usage and realization: Since the standard promulgated for eight y

65、ears, there were still some furniture manufacturers and consumers don’t noticed the national mandatory standard. They don’t know the furniture products for sale should attach manual and the description of the preparation

66、 of content format.,3.1宣傳宣貫力度有待加強(qiáng) Propagation Need Strengthened,可操作性不強(qiáng)：GB 5296.6-2004適用于所有家具產(chǎn)品，在3.1中規(guī)定：出售的家具必須具備使用說(shuō)明（標(biāo)簽、標(biāo)牌、使用說(shuō)明書等）。這個(gè)要求在實(shí)施中理解不一，廣大媒體宣傳說(shuō)“出售的家具必須有使用說(shuō)明書”；家具生產(chǎn)廠不知什么樣的家具使用標(biāo)簽，什么樣的家具使用標(biāo)牌，什么樣的家具要使用說(shuō)明書。監(jiān)督檢驗(yàn)部門執(zhí)行操作

67、也理解各異。Ineffective in operation: The standard applies to all furniture products. The specification of Chapter 3, 3.1 is: “furniture for sale must have the instructions for use (labels, signs, manuals, etc.)”. But the com

68、prehension of the specification is different in the process of implementation. The majority of the media propagate that the furniture for sale should attached manual. The furniture plant do not know the label, the sign a