[解決方案]認證機構(gòu)綜合管理系統(tǒng)業(yè)務需求說明書v10l

1、軟件需求規(guī)格說明書軟件需求規(guī)格說明書認證機構(gòu)綜合管理系統(tǒng)認證機構(gòu)綜合管理系統(tǒng)目錄修訂歷史記錄修訂歷史記錄.....................................................................II第1章介紹介紹.................................................................101.1目的..................

2、......................................................................101.2項目概述.................................................................................101.3定義、術(shù)語和縮寫...............................................

3、.....................121.4參考資料.................................................................................13第2章業(yè)務需求業(yè)務需求..........................................................142.1總體描述.............................

4、....................................................142.2用戶組織結(jié)構(gòu)...........................................................................152.2.1用戶特點.......................................................................

5、.....................152.3初次認證.................................................................................162.3.1業(yè)務描述............................................................................................162.3.

6、2業(yè)務流程............................................................................................182.4復評........................................................................................402.4.1業(yè)務描述.................

7、...........................................................................402.4.2業(yè)務流程............................................................................................412.5監(jiān)督...................................

8、.....................................................452.5.1業(yè)務描述............................................................................................452.5.2業(yè)務流程.....................................................

9、.......................................462.6非行檢查.................................................................................532.7變更....................................................................................

10、....532.7.1業(yè)務描述............................................................................................532.7.2業(yè)務流程............................................................................................532.8證書管理.

11、................................................................................552.8.1認證證書的基本內(nèi)容............................................................................552.8.2認證證書的文種..................................

12、................................................552.8.3認證證書編號的規(guī)定格式.....................................................................552.8.4認證證書樣式的確認.....................................................................

13、.......562.9申訴........................................................................................572.9.1業(yè)務描述............................................................................................572.9.2業(yè)務流程....

14、........................................................................................592.10投訴....................................................................................592.10.1業(yè)務描述............................

15、................................................................592.10.2業(yè)務流程............................................................................................612.11爭議............................................