管理英語3-unit 7 self-test-國開04019-參考資料

1、管理英語 3-Unit 7 Self-test-國開 04019-參考資料請認(rèn)真閱讀一下說明然后下載：學(xué)校每學(xué)期有可能都要更換題庫！請仔細(xì)核對是不是您需要的題目再下載?。。?！本文檔的說明：下載完本文檔后，請用 WORD 或 WPS 打開，然后按 CTRL+F 在題庫中逐一搜索每一道題的答案，預(yù)祝您取得好成績金！由金鋤頭賬號：qq 號 1072066377 電大奧鵬助學(xué)團(tuán)隊(duì)獨(dú)家整理！僅在金鋤頭網(wǎng)上傳!第 1 題 —what's t

2、he latest situation with all these customer complaints we've been receiving?—___________the quality of the material has not always been up to standard.A. I believe B. I'm afraid C. I think 正確答案是：I'm afraid第 2

3、 題 —________________ about it now?—every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.A. What's the plan B. What's be doing C. What's being

4、done 正確答案是：What's being done第 3 題 —i suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.—right, of course.___________________A. I'll get on i

5、t right away. B. I got it now. C. I understand perfectly. 正確答案是：I'll get on it right away.第 4 題 — how is everything going?— ________________, we've been quite busy this month and there's been quite a lot of p

6、rogress since the last inspection.A. You can just look B. As you can see C. Please just look around 正確答案是：As you can see第 5 題 — i'd like to take a look first at those structural support beams that were going to be pu

7、t in place on the second floor.—____________, here's your jacket and helmet, and you'd better put on these boots as well – it's our site policy.A. Good B. You're welcome 正確答案是：do make第 13 題 not only _____

8、___ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.A. was B. are C. were 正確答案是：were第 14 題 proper controls that should ________________ developed as part

9、 of routine safety procedures were not in place.A. has been B. have been C. be 正確答案是：have been第 15 題 apple almost lost its dominance in the smartphone market ________ it became clear that it was difficult to make a call

10、using the much expected iphone 4.A. when B. that C. where 正確答案是：when第 16 題 二、閱讀理解閱讀下面的文章，根據(jù)文章內(nèi)容選擇題目答案。 （每題 10 分）The History of Quality ControlQuality control is a series of activities that ensure and improve the quality

11、of products and service.The term 'quality control' came into common use in the 1950s because of W. Edward Deming. His 'Fourteen Points' have become the bible for quality control specialists. When the post

12、-war world returned to regular manufacturing, Deming said that inspecting product quality after they were made was unacceptable. Instead, he proposed a process known as 'statistical quality control'. It would use

13、 closely monitored performance measures to control quality while a product was being made. The goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing process

14、es. This would in turn improve quality control.Another important principle of Deming's beliefs was that upper management should be responsible for quality failures. He strongly believed that it was possible for the w

15、orkers to work hard to produce the highest quality products if they were given the right tools and working environment. In Deming's own words, 'the basic cause of sickness in American industry and the resulting u

16、nemployment is a failure of top management to manage.' He believed that strong leadership led to a motivated work force.If strong leadership is the term for managers in a quality environment, then empowerment is the