畢業(yè)論文：快遞企業(yè)服務質量現(xiàn)狀及提升對策研究--以順豐為例

1、畢業(yè)論文（設計）正文 畢業(yè)論文（設計）正文題目：快遞企業(yè)服務質量現(xiàn)狀及提升對策研究 題目：快遞企業(yè)服務質量現(xiàn)狀及提升對策研究The research of the current service quality situation and improvement of express company系 別： 別：班 級： 級：學 號： 號：學生姓名： 學生姓名：指導教師： 指導教師：二○一四 二○一四 年 五 月Th

2、e research of the current service quality situation and improvement of express companyAbstract: In recent years,the rapid development of e-commerce industry led to the booming express delivery companies.Courier companies

3、 appear in bringing convenience to people's live sat the same time, there's a range of quality of service issues also really worrying.Based on the current development of China's express delivery industry and

4、environmental analysis on the proposed problems in China's express delivery industry,and specifically analyze the more successful SF Express courier companies,as a typical case analysis, so as to improve the service