電子郵件外文翻譯

1、<p>　　Email Etiquette at Work</p><p>　　Email is an essential pillar of communication in today's workplace but not everyone knows how to use it well.</p><p>　　Since emails are not as for

2、mal as letters, experts say that many employees don't pay attention to the tone and composition of work-related email. But that can hurt professional credibility. </p><p>　　Your emails make an impression

3、 on your managers, colleagues, clients, and on possible recruiters. Sloppy emails may show that you are not disciplined and risk causing misunderstanding among colleagues. A poorly-written email along with a job applicat

4、ion can damage your chances of landing the job. </p><p>　　So, next time you write an email, here are some rules of thumb to keep in mind: </p><p>　　1. Writing style: 'Most youngsters tend to

5、 bring the informality of SMS into emails,' says Venkataramana B., chief people officer of the India unit of retail firm Landmark Group. That's a no-no for work emails. </p><p>　　Follow the rules of

6、grammar and punctuation when composing your email. Avoid slang, acronyms and short forms like 'u' instead of 'you'. </p><p>　　Don't send emails without a spell check. Avoid exclamation ma

7、rks, as that may seem immature. Avoid writing in capital letters, since in writing this can be interpreted as the equivalent of shouting. </p><p>　　Ideally keep emoticons like ':)' out of official em

8、ails. 'There are other avenues like Facebook and Twitter for these things,' says PrashantDeo Singh, head of human resources at Panasonic India Pvt. </p><p>　　You can always use your personal email fo

9、r casual messages, says RunaMaitra, director of human resources at OSC Export Services Pvt., a provider of information technology and management services.</p><p>　　2. Composition: Given the flood of email we

10、 get daily, it's best to keep your emails short and to-the-point. Don't write 'sentences that tend to be never-ending' says Mr. Venkataramana. If you have to make a number of points, use bullets to cover

11、all your points briefly. </p><p>　　If you are replying to a thread of email, consider deleting the older text in the body of your email, or summarizing it in a few lines. </p><p>　　It's a go

12、od idea to add a signature at the end of your email, which includes your phone number and other contact details. This would be particularly useful for emails sent to clients or recruiters, or other people outside your or

13、ganization. </p><p>　　3. Subject line: The lack of a subject line or a vague subject like 'Hello' or 'I have a question' can be annoying to busy people. They also make it harder for the recei

14、ver to search for your email in their inbox.</p><p>　　Be specific in your subject line and mention if the matter is urgent. Instead of saying 'I have a question', say 'My holiday plans; not urgen

15、t'.</p><p>　　At the same time, don't make the subject line too long or detailed.</p><p>　　Also, don't start discussing a new topic under the same subject line. This also makes it dif

16、ficult to identify mails about specific queries. It's best to send separate emails for separate topics. </p><p>　　4. Get the name right: Email recipients can get angry if the body of your email has the w

17、rong spelling of their name or, even worse, if you address the person as 'Mr.' when it should really be 'Ms.' Always double-check spellings and titles before sending your email. If you are not sure whethe

18、r the recipient is male or female, either use the person's first name or the full name. </p><p>　　5. Caution on 'Reply All': This is a tricky button on our email box because if used without care,

19、 it can be a source of much embarrassment.</p><p>　　One of the most common problems â ' you may not realize that your message has gone to people who should not be reading it. </p><p>　　

20、Imagine hitting Reply to All in a group message when you wanted to joke around with someone in particular or complain about your boss to a colleague. It happens even to people who've been using email for years.

21、</p><p>　　Also, sometimes employees use the Reply to All option because 'they want to show to others that they are doing some work,' says Mr. Singh. 'People mark copies to humanity,' he says,

22、 but that simply overloads the inbox of recipients and can be annoying. </p><p>　　Use Reply to All infrequently and after careful thought. </p><p>　　6. Before hitting 'Send': Emails can

23、be easily forwarded and thus be read by more people than you think. So re-read your emails carefully before sending it, to make sure that it is not offensive and that it doesn't say anything that could get you into t

24、rouble. </p><p>　　Emails are not a place for emotional outburst. Don't be in a rush to send angry emails, as they might come back to haunt you later. If you need to respond to an offensive email, careful

25、ly 'draft the mail, read through it, and press the send button only after (you have) calmed down,' suggests Mr. Venkataramana. In general, it's best to avoid this kind of emails.</p><p>　　7. Time

26、 frame: How quickly you need to reply to an email typically depends on the nature of the email. In general, you should reply immediately. If you know you don't have an immediate answer to a particular query, reply to

27、 acknowledge the email and give the person a time frame of when you think you'll be able to respond. </p><p>　　'Ideally you should reply within 24 hours,' says SnehalMantri, director of marketing

28、 at real estate firm Mantri Developers Pvt. </p><p>　　8.Calling After Email: It might be tempting to call up the person you just emailed, but desist. It can be annoying for the recipient. </p><p&g

29、t;　　Give the person some hours or even a day to think and respond, no matter how eager you may be for the reply.ÂIf it's urgent, mention that in the subject. </p><p>　　If anything â ' if it

30、 is an important matter â ' call the person first alerting them to the email. </p><p>　　9. Attachments: In general, avoid sending large files as attachments since they clog up the recipient's in

31、box. If the recipient is close to filling up his or her inbox capacity, your large files may even get deleted. If you are sending pictures, resize them to a smaller resolution. If you absolutely have to send a large file

32、, call the recipient to check first.</p><p>　　10. When not to send email: Don't send emails for every little thing and especially not for something that can be tackled easily over the phone or in person.

33、 'Emails are there to save your time, not waste it,' says Mr. Singh of Panasonic. </p><p>　　Avoid putting sensitive or confidential information in emails because you never know who ends up reading th

34、em. Finally, be careful about forwarding messages, especially jokes that can be offensive or misconstrued. </p><p><b>　　譯文</b></p><p>　　電子郵件是如今工作場(chǎng)所重要的通信工具之一，但不是每個(gè)人都知道如何很好地使用這個(gè)工具。 <

35、;/p><p>　　專家表示，由于電子郵件不像書信那么正式，因此很多員工并不太在意工作郵件的語(yǔ)氣和行文，而這么做會(huì)有損個(gè)人的職業(yè)誠(chéng)信度。 </p><p>　　你寫的郵件會(huì)給你的經(jīng)理、同事、客戶和可能的招聘人員留下印象。漫不經(jīng)心的郵件可能會(huì)讓人覺(jué)得你的紀(jì)律性不強(qiáng)，而且還可能會(huì)引起同事們的誤會(huì)。找工作時(shí)，一封寫得很糟糕的郵件會(huì)降低你得到工作的可能性。 </p><p>　

36、　因此，當(dāng)你下一次寫郵件的時(shí)候，要牢記以下幾條“經(jīng)驗(yàn)法則”： </p><p>　　1. 寫作風(fēng)格：國(guó)際零售巨頭藍(lán)瑪克集團(tuán)(Landmark Group)印度公司的人力資源主管溫卡塔拉馬納(Venkataramana B.)表示，“大多數(shù)年輕人往往會(huì)把手機(jī)短信中的一些非正式用語(yǔ)用到電子郵件當(dāng)中?！边@可是工作郵件的大忌。 </p><p>　　在寫工作郵件的時(shí)候，要遵循語(yǔ)法和拼寫的規(guī)則，避免

37、使用俚語(yǔ)、首字母縮寫或者用字母“u”替代“you”等簡(jiǎn)寫形式。 </p><p>　　在發(fā)送郵件之前要認(rèn)真檢查是否存在拼寫錯(cuò)誤。避免使用很多的感嘆號(hào)，因?yàn)槟菢涌瓷先タ赡軙?huì)顯得不成熟。不要用大寫字母來(lái)寫郵件，因?yàn)檫@樣容易讓對(duì)方感覺(jué)你像是在吼叫。 </p><p>　　在正式的郵件中最好不要使用“：）”等表情符號(hào)。松下電器(Panasonic)印度有限公司人力資源主管普拉山特?迪奧?辛格(Pr

38、ashantDeo Singh)表示，“這些符號(hào)可以用在‘臉譜’(Facebook)和‘推特’(Twitter)當(dāng)中?！?</p><p>　　信息技術(shù)和管理服務(wù)公司OSC Export Services Pvt的人力資源主管露娜?梅特拉(RunaMaitra)說(shuō)，一些非正式的信息可以通過(guò)私人郵件來(lái)傳遞。</p><p>　　2. 行文方式：由于我們每天都會(huì)收到大量的郵件，所有要盡量讓你的

39、郵件篇幅短小、重點(diǎn)突出。溫卡塔拉馬納說(shuō)，不要寫那些“看上去永遠(yuǎn)不會(huì)結(jié)尾的句子”。如果你必須要在郵件中包含多個(gè)要點(diǎn)，可以使用著重號(hào)把所有的要點(diǎn)簡(jiǎn)明扼要地標(biāo)注出來(lái)。 </p><p>　　如果你正在回復(fù)一封往來(lái)多次的郵件，就要考慮刪去正文中舊有的部分，或者用簡(jiǎn)短的幾句話將其歸納一下。 </p><p>　　在郵件末尾加上自己的簽名是個(gè)不錯(cuò)的主意，其中可以寫上你的電話號(hào)碼和其他的聯(lián)系方式。這一點(diǎn)

40、在寫給客戶、招聘人員以及其他外部人員的郵件中尤其重要。 </p><p>　　3. 主題：缺少主題或者像“你好”或“我有一個(gè)問(wèn)題”等模糊不清的主題會(huì)讓忙碌的收件人覺(jué)得厭煩。而且，這也會(huì)讓收件人在收件箱里查找你的郵件變得更困難。 </p><p>　　郵件的主題要明確，如果是緊急郵件的話也要一并說(shuō)明。不要寫“我有一個(gè)問(wèn)題”，而要寫成“我的假日計(jì)劃；非緊急”。 </p><

41、p>　　同時(shí)，主題不宜過(guò)長(zhǎng)或過(guò)于詳細(xì)。 </p><p>　　另外，不要在同一封郵件中討論主題之外的其他新話題。這也會(huì)使根據(jù)某一特定問(wèn)題查找郵件變得困難。最好通過(guò)發(fā)送單獨(dú)的郵件來(lái)討論不同的話題。 </p><p>　　4. 寫對(duì)對(duì)方的稱謂：如果你在郵件的正文中把收件人的姓名拼寫錯(cuò)誤，或者更糟糕地把一位女士稱為“先生”，那么很可能會(huì)惹惱對(duì)方。在郵件發(fā)送之前，切記要反復(fù)檢查收件人姓名和職

42、務(wù)的拼寫正確無(wú)誤。如果你不確定收件人是男是女，那么就可以光使用他/她的名字，或者使用其全名。 </p><p>　　5. 慎用 “全部回復(fù)”：點(diǎn)擊這個(gè)鍵時(shí)一定要非常慎重，因?yàn)槿绻褂貌划?dāng)會(huì)帶來(lái)很多尷尬。 </p><p>　　最常見(jiàn)的問(wèn)題之一，就是你的信息已經(jīng)讓不應(yīng)該看到它的人收到了，而你自己卻可能還沒(méi)有意識(shí)到。 </p><p>　　設(shè)想一下，當(dāng)你想要開某人的玩笑

43、或者向一位同事抱怨你的老板時(shí)按下“全部回復(fù)”鍵會(huì)是怎樣的后果吧。即使是多年使用電子郵件的人也有可能會(huì)犯這種錯(cuò)。</p><p>　　辛格說(shuō)，有時(shí)候，員工們使用“全部回復(fù)”鍵是因?yàn)椤八麄兿胍騽e人展示他們做了一些工作，他們向所有人轉(zhuǎn)發(fā)郵件”，但那只會(huì)加大收件人郵箱的負(fù)荷，而且還可能讓人生厭。 </p><p>　　不要頻繁使用“全部回復(fù)”鍵，而且在使用之前要三思而后行。 </p>

44、<p>　　6. “發(fā)送”之前請(qǐng)確認(rèn)：電子郵件轉(zhuǎn)發(fā)起來(lái)很容易，因此很可能最終會(huì)有你意想不到的人讀到你的郵件。在發(fā)送之前要反復(fù)認(rèn)真地閱讀你寫的郵件，確保它不會(huì)冒犯到別人，而且不要在郵件中寫一些可能給你帶來(lái)麻煩的話。 </p><p>　　郵件不是你宣泄感情的地方。不要匆匆忙忙地發(fā)出憤怒的郵件，因?yàn)殡S后這可能會(huì)給你帶來(lái)困擾。溫卡塔拉馬納建議說(shuō)，如果你需要回復(fù)一封無(wú)禮的郵件，那么就要認(rèn)真地“起草郵件，通讀

45、一遍而且在你冷靜下來(lái)以后再按下發(fā)送鍵。”總的說(shuō)來(lái)，最好要避免發(fā)出這類郵件。 </p><p>　　7. 及時(shí)回復(fù)：回復(fù)一封郵件的迅速程度通常取決于郵件的性質(zhì)。一般情況下，你應(yīng)該立即回復(fù)。如果你無(wú)法立即回答一個(gè)特定的問(wèn)題，那么就應(yīng)該回信表示你已經(jīng)收到了郵件，然后告訴對(duì)方一個(gè)你預(yù)計(jì)能夠做出回復(fù)的時(shí)限。 </p><p>　　房地產(chǎn)公司Mantri Developers Pvt的銷售主管斯耐哈?

46、曼特里(SnehalMantri)說(shuō)，“理想的話，你應(yīng)該在24小時(shí)內(nèi)做出回復(fù)。” </p><p>　　8. 郵件發(fā)送后忌打電話：你可能想要給剛剛發(fā)出那封郵件的收件人打個(gè)電話，但是最好是打消這個(gè)念頭。這么做可能會(huì)讓收件人感到厭煩。 </p><p>　　要給收件人幾個(gè)小時(shí)、甚至一天的時(shí)間去考慮并做出回復(fù)，不論你是多么急切地希望他做出回應(yīng)。如果事出緊急，就要在郵件的主題中注明。 </p

47、><p>　　如果有什么事的話——如果是一件緊急的事——可以先給收件人打個(gè)電話提醒他你發(fā)了郵件。 </p><p>　　9. 附件：通常要避免把大文件作為附件來(lái)發(fā)送，因?yàn)樗鼈儠?huì)把收件人的郵箱塞滿。如果收件人郵箱中的內(nèi)容已經(jīng)接近于其總?cè)萘?，那么你的大文件甚至可能?huì)被刪除掉。如果你是發(fā)送圖片，就要把它們調(diào)整到較小的解析度。如果你一定需要發(fā)送大文件的話，可以先打電話給收件人讓他檢查一下郵箱。<