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1、本科畢業(yè)設(shè)計(jì)（論文）外文翻譯原文：原文：CostControlThroughRemoteControlExecutiveSummaryWhilethepricefpersonalcomputerscontinuestodeclinetheactualcosttoownoperatePCscontinuestorise.Researchhasshownthat85%oftheestimatedyearlycosttoownoperatea

2、computerisspentontechnicalsuppt(15%)administrativetasks(14%)misdirectedenduseractivities(56%)perfmedinthecourseofusingthecomputer.Thesinglelargestcostcomponentisthetimewastedbyenduserstryingtohelpthemselveshelptheircolle

3、agueswithproblemsbestlefttotheISdepartment.ThesecretstomanagingPCownershipcostsarefirsttounderstthemthentoimplementtechnologyasatooltoreducecosts.Remotecontrolsoftwareaproductwhichallowsasupptpersonatthehelpdesktaketocon

4、trolofaremotecomputerontheLANWANcangreatlyreducethetimespenttroubleshootingfixingcomputerproblems.Thehelpdeskadministratcanseetheremoteuser’sscreenmovethemousetypeonthekeyboardwhiletheenduserwatcheslearns.RemoteControlso

5、ftwarealsoisaneffective“justintime”trainingtoolfwhenausercan’trememberhowtoperfmaparticularactivity.Itallowstheinstructtoshowtheuserhowtoperfmtheactivitythenobserveastheuserpractices.Additionallyremotecontroltechnologyca

6、nbedeployedtoaidassistITprofessionalswithbothroutinemissioncriticalwkmanagementtaskssuchasremoteservermaintenancediagnosisofwkinfrastructureproblems.AlthoughremotecontrolisnotaSystemsManagementapplicationitcanbeintegrate

7、dintotheleadingSystemManagementsoftwaresuitestoprovidearealtimetooltoremotelymanagewkassetssuchasemailserversfileserversenduserPCsonthewk.opia’sTimbuktuProEnterpriseoffersintegrationtoolsftheleadingSystemsManagementappli

8、cationsincludingopia’sOctopusTivoli’sTMEMicrosoft’sSMSFrontPageSolutionsHEATtonameafew.(Pleasecontactopiafthelatestintegrationmoduleswhitepapers.)TimbuktuPro’sremotecontroltechnologysavesmoneyinfourways:1.CallHlingSaving

9、sOneofthemostsignificantcostcomponentsisthetimethehelpdeskspendsonthephonetroubleshootingfixingenduserproblems.TimbuktuProallowsthehelpdesktoreducetheamountoftimespentonthephonebecausetheycantakecontrolofthesituationfixi

10、tthefirsttime.cpateinfmationsystem.Nolongerdowerelyonlyonthemainframeftheinfmationweneedinthecourseofbusiness.AsScottMcNealyCEOofSunMicrosystemssointuitivelypredicted“thewkisthecomputer.”GrowingPCsLANsintroducenewcomplex

11、itiestheusersofthesesystemsrequiremeextensivesuppt.Theproliferationofcustombusinessproblemfocusedclientserverapplicationsalsocontributetotherisingcostsofsuppttrainingaswemovefromacentrallyadministeredinfmationsystemtoame

12、distributedevengeographicallydispersedinfmationsystem.OverthenextfiveyearscompanieswillfaceatremendoustechnologicaltransitionthatwilldemnewinvestmentsinLANbasedtechnologiesresources.Thispaperprovidesaninsightintosomeofth

13、elessvisiblebutveryrealcostsofPCLANownershipincluding:thecostsofsupptingendusersthroughthehelpdeskusingjustintimetrainingapplicationsupptthecostsofplatfmmigrationIntrabasedsystemsmanagementhowtheexpansionofthewkbeyondthe

14、cpateheadquartersboundarycanimpactthesecostsevenmewaystoreducecostsintheseareasthroughdeploymentofwkbasedtechnologiessuchasremotecontrol.II.TheRealCostofPCsRecentstudiesbyGartnerGroupshowthatthecapitalexpendituresfPCsonl

15、yrepresent15%oftheoverallcostsofPCownershipwhichisestimatedatabout$8000peruserperyear.ThemajityofcostscategizedasEndUserOperationsareattributedtothetimeendusersspendinunproductiveactivitiesconcerningtheircomputerssuchasf

16、malinfmaltrainingpeersupptdatamanagement.Addedtothisisthetimespentonthephonewiththehelpdesktroubleshootingproblemswhenendusersfinallygiveuptryingtofixitthemselves.GartnerGroupestimatesthateachuseronaveragespends50hourspe

17、ryearperfmingcomputerrelatedtasksnotdirectlylinkedtotheirjobresponsibilities.TechnicalSupptcostsperuserareestimatedatapproximately$1200peryearaccountfabout15%ofoverallPCownershipcosts.Technicalsupptactivitiesaredefinedas

18、helpdesksupptapplicationtraining&suppttroubleshootingconfiguration.InadditiontoPCcostsmanagersalsoarefacedwithrisingLANcosts.GartnerGroupstatesthatyearlyLANownershipcostscanaccountfanother$3000$5000peruser.Onceagaintheca

19、pitalcostsat27%representonlyasmallptionoftheoverallcost.Thehighestcostelement34%isattributedtoNOSApplications.TheNOSApplicationscategyofexpendituresincludesthehelpdesktrainingtroubleshootingconfigurationapplicationssuppt

20、others.Applicationssupptisthesinglelargestcostitemisestimatedat$250peruserperyear.III.HelpDeskAutomationThekeytoreducingthecostsofPCLANownershipistoinvestintechnologiesthatcanreducethetimeassociatedwiththeunproductiveact

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