新能源汽車分時(shí)租賃運(yùn)營規(guī)劃方案

1、共享電動(dòng)汽車，助推公車改革 共享電動(dòng)汽車，助推公車改革—城市分時(shí)租賃運(yùn)營規(guī)劃方案2015 年 12 月2（三） 車輛配置 .................................................................................................15（四） 智能充電設(shè)施建設(shè)................................................

2、...................................151.智能充電設(shè)備選擇 .........................................................................................152.電力配套設(shè)施 ........................................................................

3、........................16（五） 分時(shí)租賃運(yùn)營平臺(tái)...................................................................................171.總體框架...........................................................................................

4、.............172.車載智能終端 ................................................................................................173.智能充電系統(tǒng) .........................................................................................

5、.......184.智能手機(jī) App ................................................................................................185.綜合客服系統(tǒng) .............................................................................................

6、...186.運(yùn)營管理系統(tǒng) ................................................................................................197.平臺(tái)服務(wù)官網(wǎng) ................................................................................................19六

7、、服務(wù)方案 六、服務(wù)方案..........................................................................................................20（一） 服務(wù)團(tuán)隊(duì) ...........................................................................................

8、......201.運(yùn)營部 ...........................................................................................................202.市場(chǎng)部 ...........................................................................................

9、................203.運(yùn)維部 ...........................................................................................................214.客服部 .................................................................................

10、..........................21（二） 服務(wù)模式 .................................................................................................211.長租服務(wù)..............................................................................

11、..........................222.短租服務(wù)........................................................................................................223.分時(shí)租賃..........................................................................

12、..............................224.專車服務(wù)........................................................................................................225.中途換車......................................................................

13、..................................236.同城異點(diǎn)還車 ................................................................................................237.電話預(yù)訂租車 ....................................................................

14、............................238.全天候道路救援.............................................................................................239. 計(jì)時(shí)與里程相結(jié)合 ..........................................................................

15、.............23（三） 服務(wù)運(yùn)營 .................................................................................................241.業(yè)務(wù)流程...........................................................................................

16、.............242.公務(wù)用車........................................................................................................253.個(gè)人用車.......................................................................................

17、.................254.計(jì)費(fèi)辦法........................................................................................................255.其他問題...................................................................................