基于領(lǐng)域本體的客服問答系統(tǒng)的設(shè)計(jì)與實(shí)現(xiàn).pdf

1、分類號(hào)：TP311密級(jí)：無(wú)UDC：681學(xué)校代碼：11065碩士學(xué)位論文基于領(lǐng)域本體的客服問答系統(tǒng)的設(shè)計(jì)與實(shí)現(xiàn)劉曉強(qiáng)基于領(lǐng)域本體的客服問答系統(tǒng)的設(shè)計(jì)與實(shí)現(xiàn)劉曉強(qiáng)指導(dǎo)教師郭振波教授學(xué)科專業(yè)名稱軟件工程論文答辯日期2016年5月28日AbstractAtpresentdomesticecommerceplatfmmainlyrelyonartificialcustomerservicessolvingusers’goodpresalesaf

2、tersalesquestions.Indertoreducethewkloadofcustomerserviceimprovetheefficiencyofthesystemthisthesisbuildtheknowledgebasecombinedwithusercommonproblemdomainknowledgerealizethecustomerservicequestionansweringsystembasedondo

3、mainontology.Atpresentinquestionansweringsystemdomainontologyismainlyusedftheconceptstaxonomyoftargetdomainlacksemanticunderstingfuser’squestions.Thisthesisfocusonthestudyimprovethedeionofpropertypropertysimilaritycalcul

4、ationmethods.Researchwkmainlyfocusesonthefollowingaspects:Firstlystudytheexpressionofdomainontologyconceptstheirrelationshipsbuildtheknowledgeofdomainontologyaboutmothertochild.Intheprocessofontologyconstructionnotonlyex

5、pressestherelationshipbetweentheconceptofclassificationbutalsoemphasizesthedeionoftheentity’sproperty.Takeadvantageofsentencedependencyparseranalysismapthesubjectpredicateobjectinthenaturallanguagetothesubjectpredicateob

6、jectinontology.Secondlystudytheconceptsimilaritycalculationmethodindomainontologyputfwardimprovementofconceptsimilaritycalculationmethodindomainontology.Previouscalculationoftheontologyconceptsimilarityitmentioned“concep

7、t“astheclassesindividualsintheontology.Basedondomainontologybuildingthisthesisdesignedimplementedsimilaritycalculationbasedonontologywhichcouldcalculatethesimilarityofclassesinstancesproperties.Realizetheconceptsimilarit

8、ycalculationbetweentheconcepts’nontaxonomyrelationship.Finallyaccdingtotheconceptsimilaritycalculationmethodsaboveproposeamethodofsentenceextensionmethodsbasedonontology.Themethodaccdingtothetaxonomyrelationsoftheclasses

9、toredundantinfmationofasentenceaccdingtothenontaxonomyrelationsbetweenclassesexpthepotentialinfmation.FinallycombiningVSMalgithmcalculatesentencessimilaritybuildaquestionansweringsystemaboutmothertochildknowledge.Thealgi