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1、原文:原文:Developmentofaquantificationproposalfhiddenqualitycosts:appliedtotheconstructionsectTheneedsdemsofpresentmarketswhicharebecomingmemeglobalcompetitivehaveconvertedqualitymanagementintoapriityfthoseganizationsthatwis
2、htoconsolidatetheirposition.Particularlythechallengefconstructionindustriesisbeingabletodefinedevelopimplementamodelfqualitymanagementthatfavstheproductionofgoodsservicesatthelowestpossiblecostwhichiscapableofsatisfyingc
3、ustomersManietal.2003.Infactfmanyyearsbusinessmanagementhasassociatedtheconceptofqualitywithhighcosts.Neverthelessthetermtotalqualitymanagementinitspresentmeaningcanbedefinedas“asetofconceptswhichcanbeextendedtothewholeg
4、anizationwhichpermitsproducingproductsserviceswhichsatisfycustomerdemsatthelowestcostpossibletryingtomakeallthestaffwithinthecompanyfeelsatisfiedwiththeirwk”Amat1992.Howeverindertoattainthisgoalitisnecessarytoeliminateco
5、stsassociatedwithnotdoingthingscrectlythefirsttimebutthisisonlypossibleifthesecostsareidentifiedevaluatedthatistosayifqualitycostsaremeasuredanalyzed.SinceJuran(1951)introducedtheconceptofqualitycostintheearly1950sitwasn
6、otuntilthe1980sthattheconstructionsectbegantoshowaninterestinthesubjectmanyauthshavepresentedtheirowndefinitionsofit.AmongthemanydefinitionsgiveninouropiniontheonewhichstsoutfitsclarityistheexcellentdefinitionbyCampanell
7、a(1999)whoconsidersqualitycostsas“thosewhichareincurredfrominvestinginpreventingnoncompliancewithrequirementsevaluatingcompliancewiththerequirementsofaproductservicefailuretomeetrequirements.”Campanellacompleteshisprevio
8、usdefinitionbyemphasizingthatanycostthatwouldnothaveoccurredifthequalitywereperfectcontributestoqualitycost.Manycompaniesdonotinfmaboutthesecostsbecausetheyarenotcalculatedasaconsequencethecompaniesareunawareoftherealhar
9、mtheyarecausing.Inspiteofthedifficultyinvolvedinmeasuringhiddenqualitycostsitisnecessarytobeawarenotonlyoftheirexistencebutalsooftheirimptance(Giakatisetal.2001).InfactaspointedoutbyLoveIrani(2003)onlysomeelementsintegra
10、tedintotalqualitycostcanbeestimatedwithacertaindegreeofaccuracyobjectiveness.Itisnecessarytobeawareofthefactthatbecausethelinebetweenvisiblequalitycostshiddenqualitycostsisnotalwaysatallclearitiseachganizationthatshouldd
11、ecideonthenatureofeachelementofcostaccdingtothedataavailabletheexistenceofobjectivecalculationprocedures.Thecostofconcreterepairwkscausedbyfmwkmovementthecostofrewkduetoincrectsizeofreinfcementtheextensiverepairwkofhoney
12、combscausedbyinsufficiencompactionoffreshlyplacedconcretearethreeexamplesofqualitycostelements(Tangetal.2004)whichaccdingtothetoolsavailabletotheconstructioncompanyftheirquantificationcouldbequantifiedasvisiblehiddenqual
13、itycosts.Neverthelesstherearecertainqualitycoststhatbecauseoftheircomplicatedestimationarecataloguedashiddencostsbyanyconstructioncompany.Inthisrespectthelossoffuturebusinessasaconsequenceofdeteriationintheimageofthecomp
14、anystsoutbecauseofbothitsimptancetheextremedifficultyinvolvedinitsquantification.Howeveralthoughitwouldbeinterestingfconstructstotryapproximatethecostderivedfromlossofimage(Barberetal.2000)thisrarelyhappens.Inspiteofthei
15、rimptancecostsbroughtaboutbythelossofimagearenotintheleasttheonlyhiddenqualitycosttobefoundinaconstructionfirm.TherefetheSpanishAssociationofAccountancyBusinessAdministration(AECA1998)hasproposedthatthosecostswhicharenot
16、nmallytakenintoaccountarenotexplicitlyregisteredintheaccountsshouldbecataloguedashidden.Therefethecostscausedbyacompany’slossofimageshouldalsoincludefexample(AECA1998):(1)inventyexcesses(2)wastefromovertime(3)nonproducti
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