預(yù)訂服務(wù)2

1、PartPartⅠ預(yù)訂服務(wù)預(yù)訂服務(wù)ReservationReservation問好：Goodafternoon!(Thisis)Chineserestaurant.Lilyspeaking.MayIhelpyou您好，中餐廳。有什么為您服務(wù)？人數(shù)：HowmanypersonsinyourpartysirHowmanyofyoupleaseFhowmanypersonsplease時間：FwhattimesirWhenwouldyouli

2、ketotakethetablewhattimewillyoubearrivingWhichdaywouldyouliketomakethereservation餐位：wouldyoulikeatablebythewindow(inthehall)aprivateroom姓名：MayIhaveyournameCouldyouspellyourname(it)yournameplease房號（電話）：MayIhaveyourroomnum

3、berYourroomnumberplease沒聽清：CouldyourepeatitCouldyouspeakslowerplease確認(rèn)：Atableftwo(人數(shù))at7:30(時間)thisevening(日期)fGiGi(名字)保留時間：WeonlycankeepyourtablefhalfanhourPleasebeawarethatthereservationwillbekeptf30minutesaftertherese

4、rvedtime結(jié)束語：ThankyoufcallingMiss.GiGi.Wolookfwardtowelcomingyou.weareexpectingyou.……seeingyousoon營業(yè)時間：(Ourrestaurantopens)from11:30to14:30from17:30to22:00intheevening送餐：I’msrysir.wouldyoumindcalling(dialing)thenumber5.It

5、offerroomservicing不能滿足預(yù)訂：I’mafraidthetablesarefullyreservedatthattime.WouldyoumindchangingyourtimePartPartⅡ迎送服務(wù)迎送服務(wù)GreetingGreeting&FarewellFarewell①問候：Goodmningwelcometoour(theChinese)restaurant.Doyouhaveareservation(In

6、whatname)②有預(yù)訂：Ohyes.MissGiGiyourtableisready.Wehavingbeenholdingitfyou.③?？停篏oodafternoonMsSusan.I’mgladtoseeyouagain!(Thesametable)④客滿：I’mafraidtherearenootherplacesfreeatthemoment.(Therestaurantisfullnow)wouldyoulike(mi

7、nd)Thaiwesternfood⑤引客：WouldyoupleasecomewithmePleasestepthisway.couldyoufollowmeplease⑥問人數(shù)：HowmanypleaseAreyouexecptinganyone(MayIask)ifanyoneisjioningyou⑦選座：WouldyouliketositnearthewindowbythesofaWouldyouprefertodineint

8、hehallaprivateroomWherewouldyouliketositWillthistablebeallright⑧已預(yù)訂的桌：I’msrythattableisalreadyreserved.Youcansitwhereyoulike.⑨遞菜單：Pleasebeseated.HereisthemenuwouldyoulikeChineseteachrysanthemumjasminegreenoolongpleasetak

9、eyourtime.Thewaitress(waiter)willbewithyousoon(shtlyrightawayatoncequickly)⑩加位置：Wouldyoumindaddingonemechairtothetable(fyou)Anothercover(plate)?客人意見：Ithinkthistableistooclosetothedoway.Iwantatableatathecner.?送客：Thankyouf

10、diningwithus.Pleasecomeagain.Haveaniceevening.sirHopetoseeyouagain.Ihopeyouenjoyedyourdinner.Pleasecomeagain.?最低消費(fèi)：TheminimumgefaprivateroomisRMB130person①詢問可否上菜：Excusemesir.MayIservethedishesnow②報菜名及配料：Thisistheroastsuc

11、klingpig.Thecastsugarchutneyarefit.Pleaseenjoyit.③是否需要分菜：MayIseparatethedishfeveryoneWouldyouliketoseparate(bone)thefish④撤換餐具：MayIchangetheplatefyouMayItaketheglassaway⑤詢問客人感受：AreyouenjoyingyourmealHowdoyoulikethefishDid

12、youenjoyyourmeal(用完餐)⑥告知菜上齊：Pleaseenjoy!thisisyourlasrderxx…..2常用語：①.Thisisveryhot.Pleasebecareful.②.Thisfoodisbesteatenwhilehot.Thedishlosesitsflavwhenitgetscold.③.Yourmealwillbereadysoon.④.MayIbringyouaknifeafk⑤.Wouldy

13、oulikeyourricedessert…nowlater⑥.Thisisthecompletecourse.Thereisdesserttofollow.⑦.Willtherebeanythingelse⑧.ShallIchangethisplatewithasmalleronePartPartⅤ結(jié)帳服務(wù)結(jié)帳服務(wù)SettlingSettlingthetheBillsBills1基本程序：（客人示意后）?：MayIhelpyouWou

14、ldyoulikeanythingelse?Iseverythingtoyoursatisfaction?Wouldyoulikeseparatebillsonebill?Hereisyourbillsir.Thetotalisxx.?Howwouldyouliketomakethepayment?Pleasesignyournameyourroomnumber?Srywodon’tacceptfeighcurrencypersonal