uniform control制服管理

1、STARDSTARDSTARDOPERATINGOPERATINGOPERATINGPROCEDUREPROCEDUREPROCEDURE標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序UNIFMCONTROL制服管理TASKNUMBER:任務(wù)號(hào)：任務(wù)號(hào)：LI0002DEPARTMENT:部門(mén)：部門(mén)：Housekeeping客房部DATEISSUED:制定日期：制定日期：August20052005年8月GUESTEXPECTATION

2、:客人期望：客人期望：Iexpectemployeesperfmingthesamejobtowearthesameunifm.WhenIseeemployeeswithunifmswhichhavebeenobviouslybrowedfromanotherpersondepartmenttheprofessionalismofthehotelisquestioned.我希望員工都穿上自己工作所專(zhuān)有的制服。如果我看到員工穿的是借來(lái)的其

3、他部門(mén)的制服，那么酒店的專(zhuān)業(yè)水準(zhǔn)將會(huì)受到質(zhì)疑。TIMETOTRAIN:培訓(xùn)時(shí)間：培訓(xùn)時(shí)間：25minutes25分鐘Whyisthistaskimptantfyouourguests為什么這項(xiàng)任務(wù)對(duì)你及我們的客人如此重要？為什么這項(xiàng)任務(wù)對(duì)你及我們的客人如此重要？Answers:回答：回答：1.IunderstthatitisimptanttoregularlycheckthenumberofUnifms.我知道常規(guī)的檢查制服編號(hào)是非常重

4、要的。2.IunderstthatImusttakeresponsibilityfmyUnifm我知道我必須對(duì)制服負(fù)責(zé)。3.Icanshowmyprofessionalism.我體現(xiàn)出了我的專(zhuān)業(yè)水準(zhǔn)。WHATSTEPS步驟步驟HOWSTARDS如何做如何做標(biāo)準(zhǔn)標(biāo)準(zhǔn)TRAININGQUESTIONS培訓(xùn)問(wèn)題培訓(xùn)問(wèn)題itemsstaffrewearing.部門(mén)領(lǐng)導(dǎo)須將員工佩帶項(xiàng)目填寫(xiě)進(jìn)盤(pán)點(diǎn)清單Laundrysupervistocountal

5、lunifmsinthelaundrydepartment.洗衣房主管清點(diǎn)所有洗衣房制服數(shù)量。AllInventylistsarecollectedhedtotheHousekeeperassigned.所有盤(pán)點(diǎn)存貨清單將會(huì)收集并交與指定的行政管家。WhohastocounttheUnifms誰(shuí)需要清點(diǎn)制服？6)LockerInspection存物柜檢查T(mén)heinfmationiscompiledintheMastert.信息都會(huì)編輯進(jìn)

6、入主控表AspotcheckistobecarriedoutbeHRpersonnelstaffSecuritytoensurethatadditionalunifmsarenothiddeninlockers.一個(gè)抽樣檢查表是讓人力資源部員工和保安確定存物柜里沒(méi)有多余的制服。WhydoesHRmakespotchecks為什么人力資源部需要進(jìn)行抽樣檢查？7)LostdamagedUnifms遺失或損壞制服UnifmAttendantt

7、orepttoExecutiveHousekeeperflostdamagedunifms.制服房員工須向行政主管報(bào)告遺失或損壞的制服情況。IfaunifmislostdamagedduetonegligencetheExecutiveHousekeeperwillissueamemotoFCfthecostoftheunifmtobegedtothestaffmemberconcerned.如果員工由于疏忽而丟失或損壞了制服，行政主管