索賠和理賠

1、Unit9.ComplaintClaimSettlement申訴申訴索賠和理賠索賠和理賠?Introduction?Ininternationalbusinessclaimsdonothappenineverytransactionbutofferoccur.Sometimeswhenthelossisnotseriousthepartysufferedthelossmaynotlodgeaclaimfcompensation.Inst

2、eadhewritesacomplianttocalltheotherparty’sattentiontoavoidingthismatterhappeningagain.Claimsareusuallyraisedbybuyersfgreatlossfexample:losscausedbynondeliverydelayofdeliveryshtweightshtageofquantityinferiqualityimproperp

3、ackingbreachofcontractetc.howeversellersmayalsoraiseclaimsagainstbuyerfnonestablishmentofLCbreachofcontractetc.Ⅰ.Complaint申訴1.ComplaintofWrongGoodsDelivery申訴錯(cuò)發(fā)貨物?Dearsirs?敬啟者：?OurderNo.145?我方第145號信用證?Wedulyreceivedthedoc

4、umentstookdeliveryofthegoodsonarrivaloftheS.S.“Lucky”atShanghai.?我方按期收到了裝船單據(jù)并在”好運(yùn)”號輪班抵達(dá)上海港時(shí)提到了貨物.?Wearemuchobligedtoyoufthepromptexecutionofthisder.EverythingappearstobecrectingoodconditionexceptincaseNo.192.?非常感謝貴方對此訂單及

5、時(shí)執(zhí)行除了192號箱貨物外全部貨物正確無誤安全抵達(dá).?Unftunatelywhenweopenedthiscasewefounditcontainedcompletelydifferentarticleswecanonlypresumethatamistakewasmadethecontentsofthiscasewerefanotherder.?遺憾的是當(dāng)我方打開192號貨箱時(shí)發(fā)現(xiàn)里面裝的是完全不同種類的貨品我方猜測可能是出了差錯(cuò)此

6、貨物屬另外的訂單.?Asweneedthearticleswederedtocompletedeliveriestoourowncustomerswemustaskyoutoarrangefthedespatchofreplacementsatonce.WeattachalistofthecontentsofcaseNo.192shallbegladifyouwillcheckthiswithourderthecopyofyourinv

7、oice.?由于我方急需此貨以便履行給我方客戶交貨的職責(zé).請貴方務(wù)必盡快更換.茲隨函附寄192號箱貨品的清單一份敬請貴方將此清單與我方訂單和貴方發(fā)票副本核對.?Inthemeantimeweareholdingtheabovementionedcaseatallyourdisposal.Pleaseletusknowwhatyouwishustodowithit.?同時(shí)我方將保存上述貨箱貨物等候貴方處理請將貴方處理意見告知我方.?You

8、rsfaithfully?謹(jǐn)上?(Reply)?Dearsirs?敬啟者：?YourderNo.145perS.S.“Lucky”?敬啟者：?YourderNo.764?貴方第764號訂單?WehavereceivedyourletterofJuly15verymuchregretthedelaywhichhasoccurredintheexecutionofyourderNo.764.Thiswasoccasionedbyaserio

9、usbreakdowninoursupplier’smachineryinconsequenceofwhichalltheirwkwasbroughttoaststillfseveraldays.Thedamagehoweverhasbeenrepairedwecanassureyouwewilllosenotimeinthepromptdeliveryofthegoods.?貴方7月15日來電獲悉對于延誤執(zhí)行貴方764號訂單深表歉意.

10、此事的偶然發(fā)生是由于我方供貨商的機(jī)器發(fā)生嚴(yán)重故障造成的在此期間他們停產(chǎn)數(shù)天然而故障已經(jīng)排除請相信我方將抓緊時(shí)間完成交貨.?Youmayexpecttoreceivethegoodsbythe25th.?貴方可望在25號之前收到貨物.?Weregrettheinconvenienceyouhavesustainedbuttrustthisunavoidableaccidentwillnotinfluenceyouunfavouralyin

11、futureders.?對于給貴方造成的不便再次表示歉意.同時(shí)也相信這種難免事故不會對今后的訂單造成不利影響.?Yoursfaithfully?謹(jǐn)上3.Complaintfinferiquality對質(zhì)量低劣提出申訴?Gentlemen:?敬啟者：?WehavereceivedthegoodsofourderNo.A100f200casesMuslinswhichyoushippedbytheS.S.“FengQing”butmucht

12、oourregretwehavetoinfmthatwehavereceivedseriouscomplaintsfromourbuyers.Hestatesthatthegoodsarenotonlymuchinferiinqualitybutanumberpiecesarewovennarrowlytothepatternsubmittedbyyou.Thesefaultsmakethegoodsquiteunsalableinth

13、ismarket.?貴方由“豐慶”號輪船裝運(yùn)的我方第A100號訂單所購的200箱平紋細(xì)布已收到。但非常遺憾的告知貴方，我方客戶提出了嚴(yán)厲申訴說貨物不但質(zhì)地非常低劣而且有多塊布四匹的布幅織的比貴方提供的樣品窄。這些缺陷使得產(chǎn)品在此地市場很難銷售。?Wearehowevermakingefftstosettlethematteramicablybutincaseourbuyerpersistsinmakingcomplaintthereis

14、nowayfusbutputthematterbefetheChamberofCommerceofSingapefarbitrationanyallowancethatwemayhavetomakewillbedebitedtoyouinduecourse.?不過，我方正在竭力和解此事。但如果我方客戶堅(jiān)持申訴，我方只能將此送交新加坡商會仲裁。我方所要支付的任何費(fèi)用到時(shí)都將記入貴方賬戶上。?Wehopethematterwillcomet