9-2hotel_terminology酒店術(shù)語

1、AdvancePaymentMoneyrequestedbythereceptionistattheCheck–InfromaguestwhohasnotmadeanadvancereservationwhoisunabletoproduceanyofthecreditcardsacceptedbytheHotel.AmenityAgiftftheguestwithcomplimentsoftheHotel.Liqufruitbaske

2、tetc.AuthizationApprovalCodeAcodegivenbycreditcardcompanytothehoteltoindicatethattheyhaveextendedcreditlimitfoneofitscardholder.AverageTransientRate(ATR)Averagerateperoccupiedroomtotalroomsrevenuedividedbyhoteltransientr

3、ooms(excludingpermanentrevenueproducingtemparyhouseusecomplimentaryrooms)AccommodationDeionofbed–typelocationofaparticularroomAdjoiningRoomAdjacentroomsthatarenotservicedbyaconnectingroomAdvanceDepositMoneyrequestedbythe

4、guestservicesAssistantsatCheck–InofaguestwhodidnotmakeanadvancereservationwhoisunabletoproduceanyofthecreditcardsacceptedbyShangri–laHotelsRests.AllotmentCertainnumberofroomsallocatedtotravelagentsffreesalepurposeArrival

5、DateofCheck–In.Arrivals–GuestsNumberofroomcheck–insftheperiod.AvailableroomsTotalnumberofunitsexcludingpermanentHouseuserooms.AverageHouseRate(AHR)Totalroomsrevenuedividedbytotaloccupiedrooms(includingpermanenthouse–usec

6、omplimentaryrooms.)AveragelengthofstayRepresentstheaveragenumberofdaysofagueststayi.e.totalguestsdividedbyarrivals.AverageRoomRate(ARR)Totalroomsrevenuedividedbytotalnumberofrevenuerooms(excludingtemparyhouse–usecomplime

7、ntaryrooms)Backofthehouse(BOH)后勤后勤Partsofthehotelwithwhichtheguestdoesnotnmallycomeintocontactwithi.e.personnelhousekeepingEngineeringAccountsetc.BacktobackDescribesaheavyrateof“Checkout”“Checkin”onthesameday.GuaranteesF

8、ulloccupancyatalltimes.BellBoyBellHopBellman–StaffPterwhoassistsguestswithluggageconveysmessagesetc.BellCaptainSupervisof“Bell”personnel.BellDesk‘Station’mannedbytheBellCaptainwhereBellhopsmaybelocated.BrunchAmealserveda

9、fterbreakfastbutbefelunchtakingtheplaceofboth.BedtypesDouble:4854X80smallerTwin:42X80smallerQueen:60X80smallerKing:7280X80smallerBillinginstructionsSpecificinstructionsrelatedtothesettlementmodeofguest’sges.BlockRoomroom

10、sthatarebeingholdftheguestonacertaindate.BookedtocapacityReferstoasituationwhenthehotelhasacceptedthemaximumnumberofreservationsisunabletotakeanymewithoutbeingplacedinanoverbookedsituation.BootThisreferstotheprocedurefol

11、lowedwhenSittingroomwithsleepingroomfurniture.Sofaconvertsintoabed.CpatemeetingsMeetinggroupof10roomsmebookedbyacpationbutnotfincentivepurposes.Cpaterates–Roomrateofferedtocpateclientsstayinginthehotel.CreditCardThecardt

12、hataguestmayusetogehotelservices.I.e.AmericanExpressDinner’sclubVisaMasteretc.CreditrefundArefundofcashdepositwhichwasobtainedfromguestuponcheckin.guestistoacknowledgereceiptofthecreditbalanceonthesystemgeneratedpaidoutv

13、oucher.Refundsofallothercreditbalancee.g.prepaymentdepositpaidbytravelagentscompaniesshouldonlybeissuedbytheaccountingdepartment.CribAbabybedbabycotCrosstraining–Trainingemployeestoperfmmultipletasksjobs，inotherareasCut–

14、offdateDesignateddaywhenmeetingplanner(uponrequest)mustreleaseaddtofunctionroombed–roomcommitmentstardpracticeisminimumof30dayspritomeetingdate.Fmostgrouproominglistsshouldbesenttothehotelatleasttwoweekspritoarrival.Dail

15、yReptAsetofreptspreparedfmanagementbythenightshiftdaily.Thesereptsonhotelstatisticsareusedbymanagementintheirdailyplanningfecastingmarketing.DayuseroomsRoomsonlyusedduringthedaybutnotfovernight.Incalculatingthenumberofro

16、omsusedfoccupancy.Aroomthatisusedtwiceinthesamedayiscountedasbeingonlyusedonce.DayrateAmountgedfaccommodationusedduringthedaybutnotovernightusuallyat50%offrackrate.DeadmoveRoomchangewhenguestisnotinroom.Tobecarriedoutint

17、hepresenceofasenistaffpreferablyalobbyguestservicesmanagerasecurityofficer.DebitAnincreaseinanassetadecreaseinaliability.DefinitestatusRoomswhichareconfirmedtakenoutofgeneralinventyDepartureDateofcheckoutDeparturesguests

18、Numberofguestcheckoutsftheperiod.DepartureroomsNumberofroomcheckoutsftheperiodD.N.ADidnotarrivewhenaccommodationreserved.D.N.DAspecialrequestbyguestwhodidnotwishtobedisturbed.DoubleLockedDoissecuredfrominsidebyguestcanno

19、tbeopenedbyroomattendantsupervis.ItcanbedoublelockedbyAssistantManagerSecurityoffingthenumbercefaspecialreason.DowngradeMovingaguesttoalowercategyroomdecreasinghisrate.DoubleroomingWhentwounrelatedguestsaremistakenlyacco