hnd人力與組織管理outcome1

1、11.AnalyzetherelationshipbetweenganizationalgoalsobjectivespoliciesexplaintheircontributiontoeffectivemanagementintheShangrilaHotelcasestudy.ganizationalgoalistheexpectedresultsofsubjectivevisionisfmedinthemindofasubject

2、iveideology.thegoalsincludefivepartsfollowsCustomergoalsfocusingoncustomers’needsbenefitsservicesetc.FexamplepeoplewholiveintheShangrilaHotelareneedcomftableroomdeliciousfoodexcellentservice.Productgoalsrelatedtotherange

3、ofproductsincludingqualityquantityservicesonoffer.FexampleCraigisconvincedthatusingthefreshestmeatvegetablesfruitfromGdon’sfarmisessential.Operationalgoalscoveringareasliketechnologymachinesusedstaffinglevels.Craigmustma

4、kesurethatallcustomerswouldbeattendedtowithinfiveminutesofbeingseated.Secondarygoalssubdinatetotheabovethreegoalsrelatingtoenvironmentalissue.AttheendofeachweekCraigalwaysprovidedfreedrinksftheteamtocelebratetheteamalway

5、senjoyedthesegettogethers.Servicegoalsiseveryemployeeshouldbeagoodprofessionalqualityprofessionalpersonalintegrityintoeverydaytodealwithcustomersdoeverythingintothecustomer’sperceptionrecognition.Thehotelwanttocustomersf

6、eelpleasantinthehotel.ganizationalobjectivesaremespecificthangoalsidentifythespecificpathtobetakenindertoachievegoals.IthastobeSMART(specificMeasurableAttainableRealisticTimebound)Specific:objectivemustbedetaileddefinite

7、.Measurable:objectiveshouldbeassessbyconcretestardsincludingAttainable:objectivesetbyganizationcouldbeachievableaccessible.Realistic:objectiveshouldbebuiltupinobedientwithrealcapabilitiesactualcondition.Timebound:objecti

8、vearesetontimeshouldbeadaptedtotheconditionchange.IncaseundercontrolofAilsa’smanagementShangrilahotelbecamethefirsthotelinGlasgowtoachievetheprestigious5starAAaward.ganizationalpolicies:theseprovideaframewkofrulesguidanc

9、ewithinwhichmanagementstaffcanmakedecisions.IntheshangrilaHotelThefistruleisthereputationoftheShangrilaHoteldependedonhighqualitycustomercareitwasimptantthatallstaffinthehotelweretrainedtothehigheststards.ThesecondisCrai

10、galsoinsistedthat3Opptunityisexternalfactofganization.IncaseShangrilacooperationwithGdon.Gdonhasthefreshestmeatvegetablesfruit.Threatisexternalfactofganization.IncaserecentlythethreemainlargecompaniesofShangrilahotelinto

11、closure.PESTanalysisreferstotheanalysisofthemacroenvironment.Itincludespolitieseconomicsocietytechnology.Politicalfactincludespoliticalsystemthepoliticalsituationthegovernment’sattitude.IncaseEconomicfactincludesGDPmarke

12、tmechanismmarketdemetc.IncaseAlicaobtainedthefundingfromScottishEnterprise.Socialfactisthatgeneralconditionsofwholesocialdevelopmentinacertainperiodmainlyincludessocialmalityculturaltraditionsthepopulationchangetrend.Inc

13、aseCraigAilsabothbelievedinsupptinglocalbusinessalwaysusedlocalbanksfinancialadvisslawyerstosuppttheirbusiness.TechnologicalFactsReferstothetotallevelchangetrendofsocialtechnologytechnicalchangetechnologicalbreakthroughs

14、totheenterprisethetechnologyoftheinteractionbetweenthepoliticaleconomicsocialenvironment.Incasehotelneedmeadvancedproducttoattractcustomers.4.Identifydifferentstakeholdersinthecasestudyexplaintheirinfluenceinterest.Stake

15、holderTheyisaaroundtheenterprisethesocialvalueasthecenterofbusinessethicsganizationalmanagementthey.Stakeholderincludesnineroles.thisrolehastwopartsexternalstakeholdersinternalstakeholders.Externalstakeholdersincludecust