how to spotclean怎樣清潔污跡

1、STARDSTARDSTARDOPERATINGOPERATINGOPERATINGPROCEDUREPROCEDUREPROCEDURE標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序標(biāo)準(zhǔn)操作程序HOWTOSPOTCLEAN怎樣清潔污跡TASKNUMBER:任務(wù)號(hào)：任務(wù)號(hào)：PA0019DEPARTMENT:部門：部門：Housekeeping客房部DATEISSUED:制定日期：制定日期：August20052005年8月GUESTEXPECTA

2、TION:客人期望：客人期望：Iexpectthatcarpetsarecleannotwn.Idon’tlikeobservingspotsafterbreakfastwhicharestilltherethenextday.Iexpectpeoplewhowkinupscalehotelstobedetailiented.我希望地毯干凈完好.我不希望在早餐是看見地毯上有污跡而第二天它還沒有被清除.我希望高星級(jí)酒店的工作人員工作都非常

3、細(xì)心.TIMETOTRAIN:培訓(xùn)時(shí)間：培訓(xùn)時(shí)間：25minutes25分鐘Whyisthistaskimptantfyouourguests為什么這項(xiàng)工作對(duì)客人和我們都很重要為什么這項(xiàng)工作對(duì)客人和我們都很重要Answers:回答回答:1.Iundersttheimptanceofspotcleaning.我明白清除污跡的重要性.2.Iunderstthatitisnotalwaysnecessarytocleanthewholecar

4、pet.我明白地毯不是經(jīng)常被整體清洗的.3.Itisimptantfustotakegoodcareofourmaterialasthisshowsourprofessionalism.良好的維護(hù)我們的物品代表了我們的專業(yè).4.WecanincreasetheGSTSsce.增進(jìn)客人的滿意度.什么什么步驟步驟怎樣怎樣標(biāo)準(zhǔn)標(biāo)準(zhǔn)培訓(xùn)問題培訓(xùn)問題4)Removingstains清除污跡SpraycarpetshampooTARGOonthes

5、tain.在污跡上噴灑地毯清潔劑或者TARGO.Agitatethestainwithahbrush.Brushinglightlybecarefulnottospreadthesoiltoalargerarea.用刷子輕刷污跡注意不要讓污跡范圍擴(kuò)大Withacleandampclothabsbthesoilfromthecarpetbypressingthedampclothontothestainfromtheouteredgeof

6、thestaininwards.用一張干凈的濕布按在污跡上由外向內(nèi)的吸取污跡.Whenthatpartofthecleaningclothisdirtyturntoanothercleanpartrepeattheprocessuntilthestaindisappears.當(dāng)布臟后更換一面重復(fù)以上步驟.WhydoIneedadampclothWhydoIneedtoturnthecloth5)Ste存放Cleandryequipmen

7、ttoolsstethemneatlyintheappropriateplaces.清洗并曬干用具并放回指定位置.Cleanthescrubbingbrushhangituptodry.清洗刷子并將其掛起來曬干.Cleanputthesignageawayproperly.清潔標(biāo)示牌并存放.WhydoIneedtosteitemsequipmentneatly為什么我需要使用濕布Doesthebrushneedtohang為什么我需要更

8、換一面6)Reptdefects問題報(bào)告Reptmaintenanceproblemsfoundwhilecleaningimmediately.清潔期間有任何問題立即報(bào)告.WhydoIhavetoreptimmediately為什么我需要立即報(bào)告Summaryquestions問題概述問題概述:1.Whatisimptanttoknowaboutstains為什么需要熟悉污跡類型2.Whatdifferenttypesofstains

9、exist污跡有哪些類型3.WheremightIfind“spot”stains我在什么地方可以發(fā)現(xiàn)污跡4.Isitimptanttousetherightchemical使用正確的清潔劑重要嗎5.HowdoIspotcleanredwinestains我如何清除紅酒污跡6.HowdoIneedtostetheequipment我如何存放清潔用具7.DoIneedtoreptdefectstoHKcanIreptthisdefecti