IT服務(wù)支持快速響應(yīng)流程建模及其應(yīng)用.pdf

1、工T服務(wù)支持快速響應(yīng)流程建模及其應(yīng)用日錄目錄摘要..........................……，.......................................................................................................……日ABSTRACT.....................................................

2、...............……，........................................................……川第一章緒論........................................................................................................................……11.1研究背景及選題的意義..

3、........................................................................……，.，............……21.2本文主要」:作和成果....................................................................................................……41.3論文結(jié)構(gòu).....

4、..............................................................................................……，..............……5第二章非現(xiàn)場(chǎng)故障定位模型............................................................................................……

5、72.1構(gòu)成和原理............................................................................……，.................................……82.2算法...........................................................................................

6、...................................……122.3非現(xiàn)場(chǎng)故障定位模型的初始與維護(hù)..........................................................................……162.4服務(wù)臺(tái)排班.............................................................................

7、.....................................……20第三章網(wǎng)格化、隊(duì)列式任務(wù)管理模型..........................................................................……233.1構(gòu)成和原理.............................................................................

8、.....................................……243.2網(wǎng)格化、隊(duì)列式任務(wù)管理.........................................................................................……313.3數(shù)據(jù)的初始化和維護(hù)............................................................

9、......................................……333.4事件緊急程度管理.....................................................................................................……34第四章快速響應(yīng)模型中的資源管理...........................................……，.

10、...........................……354.1資源的識(shí)別.................................................................................................……，..........……354.2資源的獲得...........................................................

11、.......................................................……374.3支持.............................................................................................................................……42第五章模型應(yīng)用與效果.................

12、.................................................................................……445.1應(yīng)用前的準(zhǔn)備..............................................................................................................……455.2應(yīng)用過(guò)程.....

13、.............................................................................……，............................……465.3應(yīng)用后的效果....................................................................……，....................……，.....

14、...……47第六章結(jié)論....................................................................................................................……526.1結(jié)果評(píng)估.................................................................................

15、.....................................……526.2可推J’‘性......................................................................................................................……526.3不足與展望........................................

16、.................................................................……，..……53參考文獻(xiàn)..................................................................................................................................……54致謝......

17、...............................................................................................................................……56論文獨(dú)創(chuàng)性聲明..................................................................................

18、....................................……57論文使用授權(quán)聲明............................................……，........……，................................................……57IT服務(wù)支持快速響應(yīng)流程建模及其應(yīng)用ABSTRACTABS丁RAC丁ThegoalofITserviee15testores

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