xxxx呼叫中心整體外包項(xiàng)目投標(biāo)文件(技術(shù)方案)

1、合肥市長熱線呼叫中心整體外包合肥市長熱線呼叫中心整體外包項(xiàng)目投標(biāo)文件項(xiàng)目投標(biāo)文件技術(shù)方案技術(shù)方案中國移動通信集團(tuán)安徽有限公司合肥分公司中國移動通信集團(tuán)安徽有限公司合肥分公司二〇〇〇〇八年一月八年一月第II頁4.2.2.4釋放............................................................................................................

2、................................184.2.2.5示忙............................................................................................................................................194.2.2.6示閑..........................

3、..................................................................................................................194.2.2.7休息...............................................................................................

4、.............................................194.2.2.8內(nèi)部呼叫....................................................................................................................................194.2.2.9內(nèi)部求助.................

5、...................................................................................................................194.2.2.10呼叫轉(zhuǎn)移...........................................................................................

6、.......................................194.2.2.11保持呼叫..................................................................................................................................204.2.2.12取保持........................

7、..............................................................................................................204.2.2.13三方通話................................................................................................

8、..................................204.2.2.14來話轉(zhuǎn)出..................................................................................................................................204.2.2.15呼出..............................

9、............................................................................................................204.2.2.16進(jìn)入工作態(tài).................................................................................................

10、.............................204.2.2.17退出工作態(tài)..............................................................................................................................214.2.2.18設(shè)置呼叫數(shù)據(jù)..................................

11、........................................................................................214.2.3平臺功能說明....................................................................................................................214

12、.2.3.1統(tǒng)計(jì)顯示....................................................................................................................................214.2.3.2監(jiān)視...................................................................

13、.........................................................................214.2.3.3監(jiān)聽／監(jiān)察................................................................................................................................224.2

14、.3.4錄制............................................................................................................................................224.2.3.5回放...............................................................

15、.............................................................................224.2.3.6插入....................................................................................................................................

16、........234.2.3.7強(qiáng)制簽出....................................................................................................................................234.2.3.8攔截........................................................

17、....................................................................................234.2.3.9強(qiáng)制示忙...........................................................................................................................

18、.........234.2.3.10強(qiáng)制示閑..................................................................................................................................234.2.3.11強(qiáng)制釋放.....................................................

19、.............................................................................234.2.3.12錄音／錄制文件管理..............................................................................................................244.2.3.13業(yè)務(wù)代表

20、基本信息瀏覽..........................................................................................................244.2.3.14任務(wù)管理..............................................................................................