iso20000配置管理程序

1、配置管理程序目錄1簡介............................................................................................................................................41.1目的...............................................................

2、.................................................................41.2適用范圍........................................................................................................................41.3術(shù)語表....................

3、........................................................................................................41.4配置運行狀態(tài)..........................................................................................................

4、......41.5配置審計狀態(tài)................................................................................................................41.6引用文件....................................................................................

5、....................................42職責(zé)............................................................................................................................................52.1項目經(jīng)理................................

6、........................................................................................52.2客戶服務(wù)部（以下簡稱服務(wù)部）................................................................................53流程圖.............................

7、...........................................................................................................64具體內(nèi)容...........................................................................................................

8、.........................74.1配置項策劃....................................................................................................................74.2配置項識別.............................................................

9、.......................................................74.3配置項狀態(tài)記錄............................................................................................................74.4建立配置管理數(shù)據(jù)庫.................................

10、...................................................................74.5過程監(jiān)控........................................................................................................................74.6更新配置管理數(shù)據(jù)庫............

11、........................................................................................84.7CMDB驗證和審計.......................................................................................................84.8定期報告........

12、................................................................................................................85輸出的文件和記錄..................................................................................................