員工績(jī)效考核的探討畢業(yè)論文

1、畢業(yè)論文目錄1校信通的背景分析校信通的背景分析........................................................................................................................12校信通客服部員工績(jī)效考核現(xiàn)狀校信通客服部員工績(jī)效考核現(xiàn)狀...............................................

2、.................................................22.1校信通客服部現(xiàn)狀............................................................................................................22.1.1人員現(xiàn)狀.........................................

3、.......................................................................22.1.2財(cái)政現(xiàn)狀................................................................................................................22.1.3電話情況.................

4、...............................................................................................22.2員工績(jī)效考核現(xiàn)狀............................................................................................................33校信通

5、客服部績(jī)效考核存在的困難和問(wèn)題校信通客服部績(jī)效考核存在的困難和問(wèn)題................................................................................43.1績(jī)效考核存在的主要問(wèn)題............................................................................................

6、....43.1.1員工整體素質(zhì)低，離職現(xiàn)象頻繁，考核難以實(shí)施............................................43.1.2考核指標(biāo)、標(biāo)準(zhǔn)的設(shè)計(jì)不科學(xué)............................................................................43.1.3考核標(biāo)準(zhǔn)模糊......................................

7、..................................................................43.1.4沒(méi)有績(jī)效考核反饋................................................................................................53.1.5考核結(jié)果運(yùn)用單一..............................

8、..................................................................53.2校信通客服部實(shí)行績(jī)效考核的實(shí)際困難........................................................................53.2.1員工對(duì)績(jī)效考核認(rèn)識(shí)錯(cuò)誤............................................

9、........................................53.2.2利益保障問(wèn)題........................................................................................................53.2.3員工對(duì)考核的公平性存在疑慮.............................................

10、...............................64校信通客服部績(jī)效考核存在問(wèn)題的分析校信通客服部績(jī)效考核存在問(wèn)題的分析....................................................................................64.1考核模式濫用導(dǎo)致考核體系流于形式.................................................

11、...........................64.2考核定位模糊導(dǎo)致考核目標(biāo)缺失....................................................................................64.3考核定性指標(biāo)較多導(dǎo)致考核可信度差.......................................................................

12、.....64.4考核結(jié)果乏力導(dǎo)致考核失效............................................................................................64.5員工離職現(xiàn)象平凡導(dǎo)致考核難以正常實(shí)施....................................................................65針對(duì)校信通客服部績(jī)效考核問(wèn)題提

13、出的對(duì)策針對(duì)校信通客服部績(jī)效考核問(wèn)題提出的對(duì)策............................................................................75.1進(jìn)行工作分析...............................................................................................................

14、.....75.2建立績(jī)效考核體系............................................................................................................75.3設(shè)計(jì)考核指標(biāo)體系...................................................................................

15、.........................75.4減少考核者的主觀性........................................................................................................85.5注重績(jī)效考核反饋..................................................................

16、..........................................85.6提高員工整體素質(zhì)............................................................................................................85.7讓員工參與考核...............................................

17、.................................................................86結(jié)束語(yǔ)結(jié)束語(yǔ)...........................................................................................................................................11致謝致謝..

18、................................................................................................................................................11參考文獻(xiàn)：.....................................................................

19、.................................................................11全文共全文共12頁(yè)7769字伴隨著校信通在內(nèi)蒙古的市場(chǎng)的逐漸好轉(zhuǎn)，家校通訊行業(yè)亦被沖到了經(jīng)濟(jì)市場(chǎng)的浪尖上。一方面為企業(yè)的發(fā)展拓展了更加廣闊的空間，另一方面，也使整個(gè)開(kāi)放在大市場(chǎng)內(nèi)的競(jìng)爭(zhēng)更加激烈。如何培養(yǎng)企業(yè)核心競(jìng)爭(zhēng)力，也成為家校通訊行業(yè)必須研究和探討的問(wèn)題。企業(yè)要培育核心競(jìng)爭(zhēng)力，最佳的策略就是構(gòu)筑企業(yè)自身

20、的人力資源競(jìng)爭(zhēng)力。家校通訊行業(yè)由于受內(nèi)、外部環(huán)境影響和自身體制的問(wèn)題，在人力資源管理方面存在著結(jié)構(gòu)不合理、人員培訓(xùn)不系統(tǒng)、績(jī)效考核和激勵(lì)機(jī)制缺失等問(wèn)題，造成人才流失和短缺現(xiàn)象，迫切需要建立起符合市場(chǎng)經(jīng)濟(jì)體制的人力資源管理制度，符合該行業(yè)的有效績(jī)效考核，是其中最重要項(xiàng)目之一2校信通客服部員工績(jī)效考核現(xiàn)狀校信通客服部員工績(jī)效考核現(xiàn)狀2.1校信通客服部現(xiàn)狀2.1.1人員現(xiàn)狀目前客服正式員工已經(jīng)21個(gè)，其中部門(mén)主管一名，兼職員工管理員一名，兼職