管理溝通試卷a卷答案

1、第1頁共4頁福州大學專業(yè)碩士學位研究生教育中心福州大學專業(yè)碩士學位研究生教育中心20102011學年第學年第1學期考試學期考試A卷課程名稱課程名稱管理溝通管理溝通考試日期考試日期2011年1月9日考試形式考試形式閉卷閉卷考生姓名考生姓名學號學號年級年級題號題號一二三四五六七八九總分總分題分題分100累分人累分人簽名得分得分考生注意事項：1、本試卷共8頁，請查看試卷中是否有缺頁。考試時間為2個小時。2、考試結(jié)束后，考生不得將試卷、答題紙和

2、草稿紙帶出考場。I.Definethefollowingterms(3pointsfeach24pointsintotal)1.downwardcommunication：Downwardcommunicationflowsfromexecutivestoemployeessharingexecutivedecisionsprovidinginfmationthathelpsemployeesdotheirjobs.2.infmalco

3、mmunicationwk：Aninfmalcommunicationwkisagrapevinethatoperatesanywheretwomeemployeesareincontact.3.problemsolvingteams：Problemsolvingteamsareinfmalteamsthatassembletoresolvespecificissuesthendisboncetheirgoalhasbeenachiev

4、ed.4.groupdynamics：Groupdynamicsaretheinteractionsprocessesthattakeplaceinateam.5.contentlistening：Theprimarygoalofcontentlisteningistounderstretainthespeaker’smessage.6.ethnocentrism：ethnocentrismisthetendencytojudgeall

5、othergroupsaccdingtothestardsbehaviscustomsofone’sowngroup.7.analyticalrepts：analyticalreptsofferbothinfmationanalysistheyalsocanincluderecommendations.8.culture:cultureisasharedsystemofsymbolsbeliefsattitudesvaluesexpec

6、tationsbehavinmsII.Questions(6pointsfeach66pointsintotal)1.WhatspecificskillsofcommunicationthatemployersexpectfromyouKeytoquestion1:1)ganizingideasinfmationlogicallycompletely2)expressingpresentingideasinfmationcoherent

7、lypersuasively第3頁共4頁8）savequestionspointsofdisagreementuntilanappropriatetime9）overlookstylisticdifferencesfocusonthespeaker’smessages10)makedistinctionsbetweenmainpointssupptingdetails11)lookfopptunitiestolearn6.Describ

8、etheadvantagesofamulticulturalwkfceKeytoquestion6:1)abroaderrangeofviewsideas2)abetterunderstingofdiversemarkets3)abroaderpooloftalentfromwhichtorecruit7.WhatarethemainfeaturesofbusinesscommunicationinlowcontextculturesK

9、eytoquestion7:1)executiveofficesareseparatewithcontrolledaccess2)wkersrelyondetailedbackgroundinfmation3)infmationishighlycentralizedcontrolled.4)objectivedataarevaluedoversubjectiverelationships5)businesssocialrelations

10、hipsarediscrete6)competenceisvaluedasmuchaspositionstatus7)meetingshavefixedagendasplentyofadvancenotice8.DescribethethreestepwritingprocessKeytoquestion8:1)planningA.analyzethesituationB.gatherinfmationC.therightmediumD

11、.ganizetheinfmation2)writingA.adapttoyouraudienceB.composethemessage3)completingA.revisethemessageB.producethemessageC.proofreadthemessageD.distributethemessage9.Inplanningyourbusinessmessageshowwillyouanalyzeyoursituati