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1、<p>  The use of third party logistics services</p><p>  M.S. Sohail , A.S. Sohal </p><p>  With the globalisation of businesses and the consequent competitive pressures, there has been an

2、increasing dependence on the ability of organisations to deliver customer-adapted products all over the world quickly and on time. This has placed a number of demands on the logistics system and has become a rapidly deve

3、loping area of investigation. In fact, it has been referred to as the last frontier for the development of strategic competitive advantage (Hum, 2000). To gain a competitive advantage</p><p>  Much has been

4、written in recent years about outsourcing logistics activities. There have been various terms used to describe this phenomenon such as logistics alliance (Bowersox, 1990), operational alliances in logistics (Laarhoven an

5、d Graham, 1994), contract logistics (Kearney, 1995), contract distribution (Wilson and Fathers, 1989) and third party logistics (Lieb and Randall, 1996). However, third party logistics (3PL) has been the term more widely

6、 used in recent times. Given the growing impor</p><p>  An examination of the usage of 3PL services by large Australian firms (Dapiran et al.,1996) revealed that a number of operating units at many of the la

7、rgest Australian firms were utilising the services of contract logistics providers. Some studies have outlined the linkage between manufacturing firms and 3PL services providers in Hong Kong, Southern China, Japan and So

8、uth Korea (Millen and Sohal, 1996). In the South East Asian region, it was reported that Singapore-based firms are generally sati</p><p>  Results reported in this study indicate that a number of operating u

9、nits at many of the Malaysian firms are utilising the services of contract logistics providers, and have been doing so for several years. Many of these organisations employ the services of more than one contract logistic

10、s firm to provide a wide variety of services.</p><p>  Furthermore, many non-users are interested in this approach as evidenced by the 30% who are exploring the idea.Those operating units utilising contract

11、logistics services providers have substantial experience with this practice as evidenced by about 45% having done so for more than 5 years. The decision to utilise contract logistics firms is almost as likely to originat

12、e at the corporate, divisional or local level. However, wherever the idea originates, managers from other functional areas will </p><p>  To those logistics executives considering outsourcing,this very posit

13、ive feedback should be reassuring. The number of experienced organisations provides an important source of information about how to proceed and what to expect. Consideration of the use of contract logistics services prov

14、iders will bring logistics managers in contact with colleagues in finance, marketing, manufacturing, and other areas, potentially expanding the logistics influence throughout the organisation. This should improv</p>

15、;<p>  The experience of the firms in this study also provides insights as how to plan for implementation; for example,the need to educate the 3PL services provider about the firm’s requirements. Programmes to pla

16、ce redundant employees must also be developed.</p><p>  The survey also contains useful information for the providers of contract logistics services. The most important means for establishing contact with po

17、tential customers are through sales calls by representatives ofthe contract firms and discussions with other logistics professionals. Significant resources spent on other approaches should be questioned, based on the res

18、ults from this survey. In addition, while users are quite satisfied with their experiences to date, few envision contract provide</p><p>  The above analysis of the experience of Malaysian firms in their usa

19、ge of contract logistics services indicates that the market for 3PL services in Malaysia has a good potential for further development. While there is still a percentage of firms which have not outsourced their logistics

20、functions, we believe that the vision of developing Malaysia into a logistics hub in the region will further enhance the use of the contract logistics services in the years to come.</p><p>  This study provi

21、des 3PL services providers who are considering South East Asia as a potential market, a comprehensive analysis of the current situation in Malaysia.</p><p>  Technovation 23 (2003) 401–408</p><p&g

22、t;<b>  物流使用第三方服務(wù)</b></p><p>  MS Sohail a,1 , AS Sohal b, ?質(zhì)譜蘇海爾 , 索哈爾</p><p>  With the globalisation of businesses and the consequent competitive pressures, there has been an incre

23、asing dependence on the ability of organisations to deliver customer-adapted products all over the world quickly and on tim隨著企業(yè)全球化和隨之而來(lái)的競(jìng)爭(zhēng)壓力,出現(xiàn)了以提供越來(lái)越依賴(lài)于組織能力的客戶,產(chǎn)品適應(yīng)世界各地的迅速和及時(shí)。This has placed a number of demands on the l

24、ogistics system and has become a rapidly developing area of investigati這數(shù)字放在一個(gè)系統(tǒng)對(duì)物流的要求,并已成為一個(gè)迅速發(fā)展的地區(qū)進(jìn)行調(diào)查。In fact, it has been referred to as the last frontier for the development</p><p>  Much has been writt

25、en in recent years about outsourcing logistics activities. There have been various terms used to describe this phenomenon such as logistics alliance (Bowersox, 1990), operational alliances in logistics (Laarhoven and Gra

26、ham, 1994), contract logistics (Kearney, 1995), contract distribution (Wilson and Fathers, 1989) and third party logistics (Lieb and Randall, 1996).很多人以書(shū)面方式介紹近年來(lái)在物流活動(dòng)外包的情況。1995年鮑爾斯斯,描述這種現(xiàn)象,例如物流聯(lián)盟(1990年業(yè)務(wù)聯(lián)盟),物流(格雷厄姆,1994年

27、),合同物流(科爾尼),合同分配(威爾遜和父親,1989年)和第三方物流(利布和蘭</p><p>  An examination of the usage of 3PL services by large Australian firms (Dapiran et al.,1996) revealed that a number of operating units at many of the largest

28、 Australian firms were utilising the services of contract logistics providers. </p><p>  第三方物流服務(wù)的使用,澳大利亞公司(達(dá)皮蘭等1996)顯示,一些公司的經(jīng)營(yíng)單位,在澳大利亞最大的是利用物流供應(yīng)商的服務(wù)合同。Some studies have outlined the linkage between manufactu

29、ring firms and 3PL services providers in Hong Kong, Southern China, Japan and South Korea (Millen and Sohal, 1996).一些研究概述了1996年制造企業(yè)之間的聯(lián)系和第三方物流,服務(wù)提供者在香港,南中國(guó),日本和韓國(guó)。In the South East Asian region, it was reported that Singa

30、pore-based firms are generally satisfied with the services of 3PL service providers.With the advent of multi-modal logistics in Malaysia, service providers have b</p><p>  Results reported in this study indi

31、cate that a number of operating units at many of the Malaysian firms are utilising the services of contract logistics providers, and have been doing so for several years. 在這個(gè)研究報(bào)告結(jié)果顯示,一公司的營(yíng)運(yùn)單位數(shù)目在馬來(lái)西亞的許多正在利用物流供應(yīng)商的服務(wù)合同,并已做了

32、數(shù)年如此。Many of these organisations employ the services of more than one contract logistics firm to provide a wide variety of services.許多組織采用的這些物流公司的服務(wù)多個(gè)合同,提供多種服務(wù)。</p><p>  Furthermore, many non-users are inter

33、ested in this approach as evidenced by the 30% who are exploring the idea.Those operating units utilising contract logistics services providers have substantial experience with this practice as evidenced by about 45% hav

34、ing done so for more than 5 years. 此外,許多非用戶興趣的方法在本機(jī)構(gòu)中,30%證明誰(shuí)是探索經(jīng)營(yíng)單位利用合同物流服務(wù),這種做法有豐富的經(jīng)驗(yàn)約45%,證明了這樣做了5個(gè)以上年。 The decision to utilise contract logistics firms is almost as likely to originate at the corporate, divisional or l

35、ocal level. 利用合同的決定幾乎是物</p><p>  To those logistics executives considering outsourcing,this very positive feedback should be reassuring. 要考慮外包的物流業(yè)的主管,這個(gè)非常積極的反饋可以使他們放心。The number of experienced organisations

36、provides an important source of information about how to proceed and what to expect.在一些組織提供了一個(gè)經(jīng)驗(yàn)豐富的期望是什么重要的信息來(lái)源和如何進(jìn)行。Consideration of the use of contract logistics services providers will bring logistics managers in cont

37、act with colleagues in finance, marketing, manufacturing, and other areas, potentially expanding the logis</p><p>  The experience of the firms in this study also provides insights as how to plan for impleme

38、ntation; for example,the need to educate the 3PL services provider about the firm's requirements. 該研究的公司在這方面亦規(guī)定見(jiàn)解如何規(guī)劃的執(zhí)行情況;例如,需要教育的第三方物流服務(wù)需求的供應(yīng)商對(duì)公司而言的。Programmes to place redundant employees must also be developed方案認(rèn)

39、為多余的員工也必須得到發(fā)展。</p><p>  The survey also contains useful information for the providers of contract logistics services. 該調(diào)查還包含有用的物流服務(wù)合同信息的提供者。The most important means for establishing contact with potential cu

40、stomers are through sales calls by representatives ofthe contract firms and discussions with other logistics professionals. Significant resources spent on other approaches should be questioned, based on the results from

41、this survey.接觸潛在客戶建立的最重要手段是通過(guò)電話銷(xiāo)售代表ofthe合同由公司和其他物流與專(zhuān)業(yè)人士討論。大量資源用在其他方法應(yīng)受到質(zhì)疑,在此基礎(chǔ)上從調(diào)查的結(jié)果。In addition</p><p>  The above analysis of the experience of Malaysian firms in their usage of contract logistics service

42、s indicates that the market for 3PL services in Malaysia has a good potential for further development.上述分析的物流服務(wù)合同的經(jīng)驗(yàn),馬來(lái)西亞公司在馬來(lái)西亞的使用表明,在第三方物流服務(wù)市場(chǎng)的進(jìn)一步發(fā)展具有很好的潛力。While there is still a percentage of firms which have not outs

43、ourced their logistics functions, we believe that the vision of developing Malaysia into a logistics hub in the region will further enhance the use of the contract logistics servic</p><p>  This study provid

44、es 3PL services providers who are considering South East Asia as a potential market, a comprehensive analysis of the current situation in Malaysia.這項(xiàng)研究提供第三方物流服務(wù)供應(yīng)商誰(shuí)正在考慮一個(gè)潛在的市場(chǎng)如東南亞,在馬來(lái)西亞全面分析當(dāng)前形勢(shì)的。</p><p>  Te

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