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1、Checkouttime離店時間visa簽證Traveler’scheck旅行支票fullhouse滿房Grouprate團隊價novacancy無空房間Exchangerate兌換率ATMmachine自動提款機Cash現(xiàn)金hle處理Roomupgrade房間升級identification身份Leavetheremark保留備注settlethebill結(jié)賬Complaint投訴properhle相應(yīng)的處理Dayuseroom日用房

2、disabledguestroom殘疾人房Wheelchair輪椅safedepositbox保險柜Masterkey酒店萬能鑰匙procedure手續(xù)Provide提供infm通知Verify核實cooperation合作Cityledger掛賬accommodation食宿Extrakey備用鑰匙settlecomplain解決投訴Invoice發(fā)票receipt收據(jù)Bill賬單transfer轉(zhuǎn)移Remotecontrol遙控器e

3、xtrabed加床Expressservice快洗服務(wù)item物件Toothpaste牙膏blanket毛毯DoNotDisturb請勿打擾quilt被子Shower淋浴slipper拖鞋Toiletpaper衛(wèi)生紙wardrobe衣柜Switch開關(guān)bathtub浴缸Alarmclock鬧鐘hairdrier吹風(fēng)機Nighttable床頭柜sink下水道Soap肥皂faucet水龍頭Raz刮胡刀1.Inwhosenamewasther

4、eservationmade以誰的名字預(yù)定的？2.Howwillyoumakeyourpayment您要怎么付賬？3.Hopeyou’llenjoyyourstaywithus.祝您住得開心。4.Haveyoumadeareservation您預(yù)訂了嗎？5.Wouldyoupleasesignyournamehere請您在這里簽字好嗎？6.Ifyouwanttomakeroomtoroomcallspleasedial9firstthe

5、ntheroomnumber.如果你想打飯店內(nèi)部電話，請先撥9，然后撥房間號碼。7.Wouldyoumindmyputtingyourluggagehere您介意我把行李放在這兒嗎？QPERATLongdistancecall長途電話areacode區(qū)號Spell拼寫contact聯(lián)系Hangup掛斷電話response應(yīng)答Ringsb.back給某人回電話necessary必要的Makesure確保dial撥號Digit數(shù)字count

6、rycode國家代碼Wakeupcalls叫醒服務(wù)payphone公用電話Telephonedirecty電話簿engaged占線Extension分機transfer轉(zhuǎn)接1.Nobodyanswerthephone。沒有人接電話。2.I’mafraidheisnotinhisroomnow.wouldyouliketoleaveamessage客人沒在房間，您是否愿意給他留言？3.Whenwouldyoulikeustowakeyou

7、up您需要什么時候給您叫醒？BUSINESSCENTERFax傳真signature簽名Type打字page頁，頁碼Copy復(fù)印document文件Post郵寄airmail航空郵件dinarymail普通郵件overweight超重的Weigh稱（重量）exact準(zhǔn)確的，確切的Counter柜臺postcard明信片Package包裹software軟件Discount打折ticketagencyservice票務(wù)代理服務(wù)Freeof

8、ge免費flightreservation機票預(yù)訂Receipt收據(jù)signthebill簽單Envelope信封stamp郵票1.Couldyougivemethefaxnumber，please？您能給我傳真號嗎？2.Pleasegeittomyroom.請把錢記到我的客房賬上。3.Iwanttohavethesepagescopied。我想把這幾頁復(fù)印一下。4.Doyouhaveatypingservice？你們有打字服務(wù)嗎？5.