勁霸男裝品牌專賣店店鋪營運管理手冊(doc 54頁)

1、I目錄一、品牌簡介.......................................................................................................................11.1公司簡介：...................................................................................

2、................................11.2品牌形象.......................................................................................................................11.3品牌之略.....................................................

3、..................................................................21.4管理之道.......................................................................................................................21.5經營方向...................

4、....................................................................................................31.6經營模式................................................................................................................

5、.......31.7服務承諾.......................................................................................................................3二、產品說明...............................................................................

6、........................................52.1貨號解析.....................................................................................................................................52.2產品品種說明.............................

7、...............................................................................................52.3顏色說明表示...................................................................................................................

8、.........52.4產品尺碼表示............................................................................................................................6三、人事管理......................................................................

9、.................................................73.1店鋪人員組織架構:..................................................................................................................73.2帶教員工培訓資料................................

10、...................................................................................7四、店鋪制度.....................................................................................................................114.1員工福利待遇..

11、........................................................................................................................114.2店鋪人員提升流程:......................................................................................

12、.......................124.3店鋪員工請假流程:................................................................................................................13五、店鋪規(guī)章制度及行政處罰標準......................................................

13、...........................155.1A類：口頭警告......................................................................................................................155.2B類：書面警告...................................................

14、...................................................................165.3C類：降薪留職查看.............................................................................................................175.4辭退類：.....................

15、..............................................................................................................17六、店鋪人員職責....................................................................................................

16、.........196.1店長崗位職責..........................................................................................................................196.2店長日常工作內容.................................................................

17、................................................19III12.5顧客類型分析：......................................................................................................................41十三、產品知識.............................

18、...................................................................................4213.1針織布與梭織布的用途........................................................................................................4213.2各類纖維的特性....

19、..................................................................................................................42十四、專賣店常用英語..............................................................................................