企業(yè)門(mén)戶在組織知識(shí)中創(chuàng)造價(jià)值【外文翻譯】

1、<p><b>　　外文翻譯</b></p><p>　　Enterprise Portals: Building Value through Organizational Knowledge</p><p>　　Material Source: Center for Technology Innovation Author

2、: Gurpreet Singh, Marc Rosenberg</p><p>　　What is a Portal?</p><p>　　A portal is an application of information technology that facilitates complex business interactions by presenting them in an

3、easy-to-use Web based interface. An enterprise portal further narrows a portal's focus by addressing corporate interactions among employees and other stakeholders.</p><p>　　The real value in a portal is

4、its ability to create an efficient environment that allows users to collaborate, perform tasks and obtain information from a single customizable source. An enterprise can use a portal to:</p><p>　　? Streamli

5、ne processes - Portals can be used as collaboration tools to improve communications and work processes.</p><p>　　? Improve Decision-making - a portal can be used to provide "just-in-time" informati

6、on. A portal can provide a facility for agents to log commonly asked questions resulting in efficient customer service. Supervisors can publish and deploy new procedures to many divisions and sites to improve speed to ma

7、rket and training.</p><p>　　? Build Intellectual Capital -a portal can be used to better manage critical business and technical knowledge; Users can manage this information through a centralized, secure inte

8、rface</p><p>　　? Improve Employee Retention - portals allow employees to work more effectively. A portal can streamline necessary functions, allowing employees to find the information they need, when, and wh

9、ere they need it.</p><p>　　Portals can provide consistent information on policies and procedures. They can also enhance a corporate community by improving physical and virtual relationships between employees

10、.</p><p>　　Enterprise portals can have many business applications; however, most portals usually fall into one or more of the following categories:</p><p>　　Knowledge Management</p><p

11、>　　Description:</p><p>　　Information gathering, contextualization, organization, classification, access, presentation and distribution</p><p>　　Business Objective:</p><p>　　Organ

12、ize and enhance the knowledge distributed throughout the enterprise so that it is accessible to all.</p><p>　　Electronic Commerce</p><p>　　Description:</p><p>　　On-line purchasing b

13、y consumer, partner or employee</p><p>　　Business Objective: </p><p>　　Consolidate the e-commerce web sites in the enterprise into a single portal; with customizable access to all e-commerce in

14、the enterprise.</p><p>　　Collaboration</p><p>　　Description:</p><p>　　Tools to allow user communities, project teams, virtual meeting rooms, on-line chat, project management, calend

15、ar management, meeting room scheduling, etc</p><p>　　Business Objective:</p><p>　　Improve virtual communication and reduce miscommunication and misfires often present in the enterprise.</p>

16、;<p>　　Employee Management</p><p>　　Description:</p><p>　　Information accesses standard corporate policy and procedure. Self service and intranet transactions</p><p>　　Busine

17、ss Objective: </p><p>　　Improve employee communication; streamline the HR and Benefits Management functions, providing customized employee information 24x7 from any location.</p><p>　　Business P

18、rocess Improvement</p><p>　　Description:</p><p>　　Tools or applications to follow a specific business process (ERP, Purchasing, etc.)</p><p>　　Business Objective:</p><p&g

19、t;　　Model a complex process within an enterprise, and increase quality of service within an enterprise can be controlled with fewer mistakes and a more complete process. (A typical example would be mobile phone provision

20、ing in the telecommunications world. This is a multi-step process where any error can result in either failure or an unsatisfied customer.)</p><p>　　Consideration:</p><p>　　Portals often combine

21、 features and functionality from more than one portal type. The size and complexity of a portal project will depend on several factors including the number of functions, size and locations of the end-user population and

22、the number of systems that must be integrated into the portal. In addition, the selection of the portal type will have a direct bearing on the specific tools that will be selected. Since the correct solution for the ente

23、rprise will (most likely) be a combinat</p><p>　　Identification and Buy-in of Stakeholders:</p><p>　　Each "owner" of knowledge or provider of a service within the enterprise is a stake

24、holder. An important key to the success for a consolidated organizational or enterprise effort is achieving buy-in. This can be an agreement on the goals of the portal, common interface and presentation standard and comm

25、on technology architecture. An external party, to facilitate the correct solution and involve all the stakeholders, is extremely important.</p><p>　　Value Proposition for Enterprise Portals </p><p

26、>　　Portals don't create knowledge, or applications or products or services. They synchronize them, creating a single view into the organization’s intellectual capital, its service offerings and its overall capabil

27、ities. This makes for more satisfied employees and a more agile business, enabling it to alter course as the marketplace dictates, to leverage new ideas and products faster than the competition and to generate new ideas

28、faster through business-wide knowledge sharing.</p><p>　　Portals improve employee retention and reduce costs. </p><p>　　Portals provide easy to use, easy to navigate self-service capabilities, a

29、llowing people to control a bigger part of their relationship with the firm. They bring together a variety of tools and applications that allow work processes to be streamlined, as employees from across departments or ac

30、ross oceans collaborate and execute business plans more effectively and more cohesively. In many cases, portals can reduce or eliminate specialized staff by transferring work to the employee and a set of we</p>&l

31、t;p>　　Portals improve quality of service.</p><p>　　For customers, portals provide a single access point to all the resources they depend on. From technical support to product training, and from new featur

32、es to fresh ideas on how to use a product or service in new ways, the portal can serve as the customer's primary, low-cost link back to the company. By providing value through a comprehensive portal, the customer bon

33、d is significantly strengthened - an essential ingredient to a strong and enduring relationship. </p><p>　　Finally, by providing easy access to a wealth of reliable information, portals elevate the knowledge

34、 of its users. </p><p>　　Portals can be secure gateways to the "know how" of a firm, allowing users to find the information they need, at the level of detail they need, when they need it. They can

35、reduce training requirements and shorten the ramp-up time for new hires. Portals represent a new and fast growing segment of the IT industry. The goals of greater access, common platform, ease of use and scalability prom

36、ises to make them a central feature of a company's business strategy.</p><p>　　The Enterprise Portal Architecture</p><p><b>　　Overview</b></p><p>　　While the busines

37、s value and need for an enterprise portal is strong, a portal will be unsuccessful if not properly implemented. It is imperative that enterprises understand the portal architecture model in detail to design and implement

38、 a solution that provides business value. Although many components can be purchased, the integration of components must be carefully designed.</p><p>　　An enterprise portal consists of 5 elements:</p>

39、<p>　　Portal Core Services - Provides core portal application functions. These functions are the common services (such as user interface design and search) that are utilized by other components. These services can

40、be supported using a 3rd party tool. </p><p>　　Content Services - Content components are Information (knowledge) from internal sources, external feeds, databases, etc. 3rd party tools or application servic

41、e providers (ASPs) can provide this component. </p><p>　　Portal Interface Framework- The interface framework provides a structure or container for other applications (or portlets). The framework allows new

42、 applications to follow a consistent visual interface standard. </p><p>　　Collaboration Services - Collaboration components are those that facilitate employees working together. Many components facilitate v

43、irtual meetings through application sharing, community chat rooms or videoconferencing.</p><p>　　Integration Services - Integration components are those that link existing services to the portal. These compo

44、nents provide the application and transactional linkage to enterprise systems (such as email or corporate directories). Adapters can facilitate this integration; however, integration usually is developed or customized ba

45、sed on requirements.</p><p>　　Portal Platform Services</p><p>　　The portal platform services provide the structure and core functions for an enterprise portal. Without these services, the enterp

46、rise portal is merely a static web site. Value-added services such as alerts and preferences can provide the user with convenience and contact. Although many packages provide portal platform services, it is critical that

47、 the engine provides adapters to extend the platform as requirements change.</p><p>　　Portal Considerations</p><p>　　A Portal Delivers Benefits through</p><p>　　? Simple application

48、s that provide access to complex services and tools</p><p>　　? A common look-and-feel across all applications</p><p>　　? A single access point to all applications and services</p><p&g

49、t;　　A portal architecture should be viewed from both a business and technical perspective. Though the architecture is technical in nature, process, business function and organization are affected. When proceeding with a

50、portal initiative, it is important to identify both business and technical impacts to the enterprise.</p><p>　　Some of those considerations are listed below.</p><p>　　? What are the business pro

51、blems and how will a portal provide solutions to them? Can a portal actually solve the business problems?</p><p>　　? Can a portal leverage the existing infrastructure of the enterprise? What enhancements mig

52、ht be required to successfully implement an enterprise portal?</p><p>　　? What skills and expertise are required to successfully design, deploy and manage an enterprise portal? How ready is the organization

53、to implement the portal strategy?</p><p>　　? How will the organization react to the implementation of the portal strategy? What efforts will be necessary to create an environment of acceptance and adoption?&

54、lt;/p><p>　　n ensure widespread adoption of the new portal? What will be the impact it will have on other work processes and the overall quality of work life? What change management program will be needed to ma

55、ke the program effective?</p><p>　　In addition, there are technical impacts to the organization that should be considered.</p><p>　　? Infrastructure and Technical Platform - Infrastructure will

56、affect all business units participating in the portal and defines the common environment necessary to deploy and maintain the portal. The technical and organizational impact will affect the entire enterprise.</p>

57、<p>　　? Rules - The rules for the portal are the principles of classification of content, tools and services. These must be common across all participating business units.</p><p>　　? User Interface and

58、Usability - The user interface to the portal must be consistent across all content, tools and services. The user interface must be a company-wide look-and- feel and navigation paradigm. In addition, usability testing sho

59、uld be completed to ensure consistency across enterprise applications.</p><p>　　? Infrastructure Planning and Monitoring - Additional network and server capacity may be required to support additional traffic

60、 and content. A capacity plan should be designed to predict infrastructure constraints. In addition, portal usage patterns need to be monitored to determine if the portal is being used in the manner expected and to deriv

61、e customer data and customer metrics.</p><p>　　? Enterprise Integration Architecture - Multiple transactions system may need to be integrated with the portal to provide additional services. The middleware or

62、 messaging system must be consistent with the enterprise standard for integration (for more information see "Enterprise Application Integration" Viewpoint article by Diamond Cluster)</p><p>　　Concl

63、usion</p><p>　　Portal Keys to Success</p><p>　　? Clear, achievable business objectives defined</p><p>　　? Target audience is defined and understood</p><p>　　? Key stake

64、holders on board</p><p>　　? Data, content applications & services identified</p><p>　　The value of a portal to the enterprise is tangible. Using an enterprise portal, knowledge can be shared

65、 and expanded, and communication can be improved. In addition, processes are streamlined which results in improved efficiency, reduced costs and improved employee retention.</p><p>　　There is great potential

66、 in an enterprise portal, but to be successful, there are many challenges that must be faced. Business objectives must be defined and achievable, the target audience for the portal must be understood, the organizational

67、challenges must be overcome, and the data, tools and services for the portal must be clearly identified. Additionally, expert knowledge in vendor selection, stakeholder management and portal architecture are essential. W

68、hen these challenges are managed, en</p><p><b>　　譯文</b></p><p>　　企業(yè)門(mén)戶:在組織知識(shí)中創(chuàng)造價(jià)值</p><p>　　資料來(lái)源: 技術(shù)創(chuàng)新中心 </p><p>　　作者：G

69、urpreet Singh, Marc Rosenberg</p><p><b>　　什么是門(mén)戶？</b></p><p>　　門(mén)戶是信息技術(shù)的應(yīng)用，它通過(guò)一個(gè)易于使用的基于Web界面促進(jìn)并展現(xiàn)了復(fù)雜的商業(yè)交流。企業(yè)門(mén)戶進(jìn)一步縮小了門(mén)戶的焦點(diǎn)，定位在企業(yè)員工和其他利益相關(guān)者的互動(dòng)。</p><p>　　一個(gè)門(mén)戶網(wǎng)站的真正價(jià)值在于它能夠創(chuàng)造一個(gè)

70、高效的環(huán)境，使用戶能夠相互協(xié)作，完成任務(wù)并獲得一個(gè)可定制的信息來(lái)源。企業(yè)可以使用門(mén)戶來(lái)完成：</p><p>　　簡(jiǎn)化流程——門(mén)戶網(wǎng)站可以作為協(xié)作工具，用于改善通訊和工作流程。</p><p>　　提高決策——門(mén)戶可以提供“及時(shí)”的信息。門(mén)戶可以為代理商提供設(shè)施來(lái)記錄常見(jiàn)問(wèn)題以提高客戶服務(wù)效率。監(jiān)事可以發(fā)布和部署新的程序到各個(gè)部門(mén)和站點(diǎn)，加快營(yíng)銷和培訓(xùn)。</p><p&

71、gt;　　建立智力資本——門(mén)戶可用于更好地管理關(guān)鍵業(yè)務(wù)和技術(shù)知識(shí)，用戶可以通過(guò)一個(gè)集中管理，安全界面管理此信息。</p><p>　　提高員工享有——門(mén)戶讓員工更有效地工作。門(mén)戶可以簡(jiǎn)化必要的職能，讓員工不管何時(shí)何地都能找到自己需要的信息。</p><p>　　門(mén)戶網(wǎng)站可以提供有關(guān)政策和程序相關(guān)信息。還可以通過(guò)改善員工之間的現(xiàn)實(shí)和虛擬關(guān)系來(lái)加強(qiáng)企業(yè)內(nèi)部合作。</p><

72、p>　　企業(yè)門(mén)戶可以有許多商業(yè)應(yīng)用，但大多數(shù)的門(mén)戶通常分為多個(gè)目錄：</p><p><b>　　知識(shí)管理</b></p><p><b>　　說(shuō)明：</b></p><p>　　信息收集，語(yǔ)境，組織，分類，訪問(wèn)，演講和分配</p><p><b>　　經(jīng)營(yíng)目標(biāo)：</b>

73、</p><p>　　組織并提高分布于整個(gè)企業(yè)內(nèi)部的知識(shí)，以便能讓全體員工直接獲得。</p><p>　　電子商務(wù) 說(shuō)明： 由消費(fèi)者，合作伙伴或雇員完成在線購(gòu)買(mǎi) 經(jīng)營(yíng)目標(biāo)： 合并該企業(yè)電子商務(wù)網(wǎng)站到一個(gè)門(mén)戶；具有可定制訪問(wèn)所有的電子企業(yè)中的電子商務(wù)。</p><p>　　協(xié)作 說(shuō)明： 讓用戶社區(qū)，項(xiàng)目團(tuán)隊(duì)，虛擬會(huì)議室，

74、在線聊天，項(xiàng)目管理，日程管理，會(huì)議室調(diào)度等工具。 經(jīng)營(yíng)目標(biāo)： 改進(jìn)虛擬溝通，減少企業(yè)中常有的誤解和失敗。</p><p>　　員工管理 說(shuō)明： 信息訪問(wèn)標(biāo)準(zhǔn)的企業(yè)政策和程序。自助服務(wù)和聯(lián)網(wǎng)交易 經(jīng)營(yíng)目標(biāo)： 提高員工的溝通;精簡(jiǎn)人力資源和福利管理功能，提供從任何地點(diǎn)全天候定制員工信息。</p><p>　　說(shuō)明： 工具或應(yīng)用程序遵循特定

75、的業(yè)務(wù)流程系統(tǒng)（ERP，采購(gòu)等） 經(jīng)營(yíng)目標(biāo)：</p><p>　　建立一個(gè)企業(yè)內(nèi)部復(fù)雜的運(yùn)行流程的模型并提高企業(yè)的服務(wù)質(zhì)量可使企業(yè)少犯錯(cuò)誤和更完善的過(guò)程。 （有個(gè)典型的例子就是手機(jī)在通訊世界的供應(yīng)。這是一個(gè)多步驟的過(guò)程，其中任何錯(cuò)誤都可能導(dǎo)致失敗或顧客的不滿。）</p><p><b>　　須考慮的因素：</b></p><p>　　門(mén)

76、戶網(wǎng)站往往組合來(lái)自多個(gè)門(mén)戶類型的特性和功能。門(mén)戶項(xiàng)目的大小和復(fù)雜性將取決于幾種因素包括功能數(shù)量，規(guī)模和最終用戶人口的位置和必須集成到門(mén)戶的系統(tǒng)數(shù)。此外，門(mén)戶網(wǎng)站的類型選擇也對(duì)專用工具的選擇有直接關(guān)系。由于企業(yè)正確的解決方案將（很可能）是一個(gè)門(mén)戶類型的組合，在進(jìn)入到門(mén)戶項(xiàng)目的下一階段之前，必須要完成一個(gè)清晰的預(yù)期。</p><p>　　利益相關(guān)者的識(shí)別和購(gòu)入： 每個(gè)知識(shí)“掌握者”或服務(wù)供應(yīng)商在企業(yè)內(nèi)都是一個(gè)

77、利益相關(guān)者。一個(gè)綜合的組織或企業(yè)努力的成功的重要關(guān)鍵是實(shí)現(xiàn)購(gòu)買(mǎi)。這可以是一個(gè)門(mén)戶網(wǎng)站的目標(biāo)，共同的界面和表現(xiàn)標(biāo)準(zhǔn)和共性技術(shù)架構(gòu)達(dá)成的協(xié)議。外部的一方，促進(jìn)方案解決，包括全部的利益相關(guān)者，是極其重要的。</p><p>　　企業(yè)門(mén)戶的價(jià)值主張 門(mén)戶網(wǎng)站不會(huì)創(chuàng)造知識(shí)，應(yīng)用程序或產(chǎn)品或服務(wù)。門(mén)戶網(wǎng)站使它們同步進(jìn)行，創(chuàng)造一個(gè)進(jìn)入組織的智力資本，其提供的服務(wù)和整體能力的單一視圖。這使員工更滿意和使業(yè)務(wù)更靈活，從而使

78、其能夠更改程序就像市場(chǎng)規(guī)則一樣，利用新的想法和產(chǎn)品，使其比競(jìng)爭(zhēng)對(duì)手更快，并產(chǎn)生通過(guò)企業(yè)范圍的知識(shí)共享，更快地產(chǎn)生新思路。</p><p>　　門(mén)戶網(wǎng)站提高員工享有和降低成本。 門(mén)戶網(wǎng)站提供易于使用，操作的自助服務(wù)功能，使人們?cè)谒麄兣c公司的關(guān)系中控制了很大的一部分。他們帶來(lái)了許多工具和應(yīng)用程序，使工作流程簡(jiǎn)化并提高效率，正如跨部門(mén)甚至跨大洋的員工能更有效，更團(tuán)結(jié)地合作和執(zhí)行業(yè)務(wù)計(jì)劃。在許多情況下，門(mén)戶網(wǎng)站可

79、以通過(guò)把工作分配給雇員和一個(gè)基于Web的門(mén)戶網(wǎng)站利用的工具來(lái)減少，甚至取消專業(yè)員工。對(duì)于雇員來(lái)說(shuō)，門(mén)戶網(wǎng)站自助服務(wù)功能可完成薪水和福利，培訓(xùn)和職業(yè)發(fā)展的人事管理。他們還可以支持如旅行，采購(gòu)和技術(shù)支持的企業(yè)服務(wù)。</p><p>　　門(mén)戶網(wǎng)站提高服務(wù)質(zhì)量。 對(duì)客戶來(lái)說(shuō)，門(mén)戶網(wǎng)站提供一個(gè)接入點(diǎn)能夠訪問(wèn)他們所需要的所有資源。從技術(shù)支持到產(chǎn)品培訓(xùn)，以及從新功能到新想法關(guān)于如何用全新的方法使用產(chǎn)品或服務(wù)，門(mén)戶網(wǎng)站可

80、以作為客戶的主要的服務(wù)，低成本的鏈接返回公司。通過(guò)一個(gè)綜合性門(mén)戶網(wǎng)站來(lái)實(shí)現(xiàn)價(jià)值，能大大加強(qiáng)客戶保障——這是建立一個(gè)強(qiáng)大和持久的關(guān)系基本要素。</p><p>　　最后，通過(guò)提供容易獲得可靠信息的途徑，門(mén)戶網(wǎng)站提高其用戶的知識(shí)。 門(mén)戶網(wǎng)站可以是“知道如何”的公司的安全網(wǎng)關(guān)，讓用戶找到他們需要的信息，不管要多詳細(xì)，什么時(shí)候都可以。它們可以降低培訓(xùn)要求，縮短注冊(cè)新員工的等待時(shí)間。門(mén)戶代表著IT行業(yè)的最新和最快增

81、長(zhǎng)的市場(chǎng)。實(shí)現(xiàn)更大的訪問(wèn)，共同的平臺(tái)，目標(biāo)易用性和可擴(kuò)展性目標(biāo)的承諾，使它們成為公司的經(jīng)營(yíng)戰(zhàn)略的核心功能。</p><p>　　企業(yè)門(mén)戶架構(gòu) 概述 雖然企業(yè)門(mén)戶的商業(yè)價(jià)值和需要的是大量的，如果沒(méi)有正確執(zhí)行，門(mén)戶將會(huì)失敗。企業(yè)詳細(xì)了解企業(yè)門(mén)戶架構(gòu)模型來(lái)設(shè)計(jì)和實(shí)施提供商業(yè)價(jià)值的解決方案是至關(guān)重要的，。雖然許多組件可以購(gòu)買(mǎi)到，但是集成的組件必須精心設(shè)計(jì)。</p><p>　　企業(yè)

82、門(mén)戶由5個(gè)要素組成：</p><p>　　門(mén)戶網(wǎng)站的核心服務(wù)——提供核心的門(mén)戶應(yīng)用程序的功能。這些功能通常是常見(jiàn)的服務(wù)（如用戶界面設(shè)計(jì)和搜索），由其他組件使用。這些服務(wù)可以支持使用第三方工具。</p><p>　　內(nèi)容服務(wù)——內(nèi)容元件是來(lái)自內(nèi)部資源，外部提供，數(shù)據(jù)庫(kù)等信息（知識(shí)）。第三方工具或應(yīng)用服務(wù)提供商（ASP）可以提供該組件。</p><p>　　門(mén)戶界面框架

83、——該框架為其他應(yīng)用程序的結(jié)構(gòu)或容器提供了一個(gè)接口（或Portlet）。該框架使新的應(yīng)用程序遵循一致的視覺(jué)接口標(biāo)準(zhǔn)。</p><p>　　協(xié)作服務(wù)——協(xié)作組件有利于員工一起工作。許多組件以便通過(guò)應(yīng)用程序共享的虛擬會(huì)議，社區(qū)聊天室或視頻會(huì)議。</p><p>　　集成服務(wù)——集成組件是那些連接現(xiàn)有服務(wù)的門(mén)戶網(wǎng)站。這些組件提供了應(yīng)用程序和事務(wù)性聯(lián)系，至企業(yè)系統(tǒng)（如電子郵件或公司目錄）。適配器可

84、以促進(jìn)這種整合，但是整合通常是基于開(kāi)發(fā)或定制的要求。</p><p>　　門(mén)戶平臺(tái)服務(wù) 該門(mén)戶平臺(tái)服務(wù)為企業(yè)提供門(mén)戶網(wǎng)站的結(jié)構(gòu)和核心職能。如果沒(méi)有這些服務(wù)，企業(yè)門(mén)戶僅僅是一個(gè)靜態(tài)網(wǎng)站。如警報(bào)和優(yōu)惠的價(jià)值增值服務(wù)可以提供便利和聯(lián)系用戶。雖然許多包門(mén)戶平臺(tái)提供服務(wù)，至關(guān)重要的是，引擎提供的適配器，延長(zhǎng)需求變化的平臺(tái)。</p><p>　　門(mén)戶網(wǎng)站的思考 門(mén)戶產(chǎn)生的效益

85、? 簡(jiǎn)單的應(yīng)用程序提供訪問(wèn)復(fù)雜的服務(wù)和工具 ? 所有的應(yīng)用程序的一個(gè)共同的外觀和感覺(jué) ? 所有的應(yīng)用程序和服務(wù)的唯一接入點(diǎn)</p><p>　　門(mén)戶架構(gòu)應(yīng)該從商業(yè)和技術(shù)角度來(lái)觀察。雖然架構(gòu)是技術(shù)性質(zhì)，流程，業(yè)務(wù)功能和組織上受到影響。當(dāng)和門(mén)戶網(wǎng)站的新方案一起進(jìn)行，找出業(yè)務(wù)和技術(shù)對(duì)企業(yè)的影響就變的非常重要。</p><p>　　下列為其部分考慮因素：</p>&l

86、t;p>　　什么是業(yè)務(wù)問(wèn)題，以及門(mén)戶如何將提供解決方案給這些問(wèn)題？門(mén)戶網(wǎng)站能夠真正解決的業(yè)務(wù)問(wèn)題嗎？</p><p>　　門(mén)戶能夠利用企業(yè)現(xiàn)有的基礎(chǔ)設(shè)施？需要什么改進(jìn)，才能成功地實(shí)施企業(yè)門(mén)戶？</p><p>　　成功地設(shè)計(jì)，部署和管理企業(yè)門(mén)戶需要哪些技能和專門(mén)知識(shí)？如何做好準(zhǔn)備是組織實(shí)施門(mén)戶戰(zhàn)略？</p><p>　　組織將如何應(yīng)對(duì)門(mén)戶戰(zhàn)略的實(shí)施？創(chuàng)造一個(gè)接

87、受和采納的環(huán)境需要努力完成哪些工作呢？</p><p>　　組織如何才能確保廣泛采用新的門(mén)戶？這對(duì)其他工作程序和工作的整體生活質(zhì)量會(huì)有什么樣的影響？要把節(jié)目辦得有效，需要做哪些改變？</p><p>　　此外，還有組織的技術(shù)影響需要考慮。</p><p>　　基礎(chǔ)設(shè)施和技術(shù)平臺(tái)——基礎(chǔ)設(shè)施將影響到參與到門(mén)戶網(wǎng)站的所有業(yè)務(wù)單位，并確定了所需的環(huán)境部署和維護(hù)的門(mén)戶網(wǎng)站。

88、技術(shù)和組織的影響將影響到整個(gè)企業(yè)。</p><p>　　規(guī)則——規(guī)則是門(mén)戶網(wǎng)站內(nèi)容，工具和服務(wù)分類的原則。這些必須是共同所有參與業(yè)務(wù)單位。</p><p>　　用戶界面和可用性——門(mén)戶網(wǎng)站的用戶界面必須所有內(nèi)容，工具和服務(wù)相一致。用戶界面必須是全公司的觀感和導(dǎo)航模式。此外，可用性測(cè)試應(yīng)完成，以確保整個(gè)企業(yè)應(yīng)用的一致性。</p><p>　　基礎(chǔ)設(shè)施規(guī)劃和監(jiān)控 ——可

89、能需要額外的網(wǎng)絡(luò)和服務(wù)器的容量支持額外的流量和內(nèi)容。一個(gè)容量規(guī)劃應(yīng)該設(shè)計(jì)成可以預(yù)測(cè)基礎(chǔ)設(shè)施的限制。此外，門(mén)戶網(wǎng)站使用模式需要進(jìn)行監(jiān)測(cè)，以確定該門(mén)戶網(wǎng)站是否正在按照預(yù)想的方式使用，以獲取客戶數(shù)據(jù)和度量。</p><p>　　企業(yè)集成架構(gòu) - 多重交易系統(tǒng)可能需要與門(mén)戶整合，以提供更多的服務(wù)。中間件或郵件系統(tǒng)必須與企業(yè)標(biāo)準(zhǔn)集成相一致。（有關(guān)更多信息，請(qǐng)參見(jiàn)“企業(yè)應(yīng)用集成”的“鉆石集群”觀點(diǎn)的文章）。</p>

90、;<p>　　結(jié)論 門(mén)戶成功的關(guān)鍵 ? 確定清楚，可實(shí)現(xiàn)的商業(yè)目標(biāo) ? 目標(biāo)用戶的定義和理解 ? 委員會(huì)的關(guān)鍵利益相關(guān)者 ? 確定數(shù)據(jù)，應(yīng)用程序和服務(wù)內(nèi)容</p><p>　　一個(gè)門(mén)戶網(wǎng)站對(duì)企業(yè)的價(jià)值是有形的。使用企業(yè)門(mén)戶，知識(shí)可以共享和增加，交流可以得到改善。此外，流程簡(jiǎn)化從而提高了效率，降低成本，提高了員工的保留。</p><p>

91、　　在企業(yè)門(mén)戶網(wǎng)站有好大的潛力，但要取得成功，也有必須面對(duì)的許多挑戰(zhàn)。企業(yè)目標(biāo)必須確定和實(shí)現(xiàn)，必須為門(mén)戶網(wǎng)站的目標(biāo)用戶所理解，克服組織的挑戰(zhàn)，數(shù)據(jù)，工具和門(mén)戶服務(wù)，必須明確界定。此外，專家在選擇供應(yīng)商，利益相關(guān)者管理和門(mén)戶架構(gòu)時(shí)，專業(yè)知識(shí)是必不可少的。當(dāng)這些挑戰(zhàn)項(xiàng)目被管理，企業(yè)會(huì)發(fā)現(xiàn)一個(gè)門(mén)戶網(wǎng)站是業(yè)務(wù)和文化不可分割的一部分。門(mén)戶網(wǎng)站呈現(xiàn)巨大的機(jī)會(huì)來(lái)建立真正的價(jià)值。行業(yè)領(lǐng)導(dǎo)者以戰(zhàn)略眼光把握機(jī)會(huì)，不但會(huì)制造一種有形資產(chǎn)，并且底線降低和競(jìng)爭(zhēng)優(yōu)