簡介:PANTUNESETALEDSCRIWG2013,LNCS8224,PP94–109,2013?SPRINGERVERLAGBERLINHEIDELBERG2013ATHEORETICALMODELOFUSERENGAGEMENTINCROWDSOURCINGTRIPARNADEVREEDE1,CUONGNGUYEN1,GERTJANDEVREEDE1,IMEDBOUGHZALA2,ONOOKOH1,ANDRONIREITERPALMON11THECENTERFORCOLLABORATIONSCIENCE,UNIVERSITYOFNEBRASKAATOMAHA,USA{TDEVREEDE,CDNGUYEN,GDEVREEDE,RREITERPALMON}UNOMAHAEDU,ONOOKOHGMAILCOM2TELECOMECOLEDEMANAGEMENTINSTITUTMINESTELECOMIMEDBOUGHZALATELECOMEMEUABSTRACTSOCIALMEDIATECHNOLOGYHASENABLEDVIRTUALCOLLABORATIVEENVIRONMENTSWHEREPEOPLEACTIVELYINTERACT,SHAREKNOWLEDGE,COORDINATEACTIVITIES,SOLVEPROBLEMS,COCREATEVALUE,ANDINNOVATEORGANIZATIONSHAVEBEGUNTOLEVERAGEAPPROACHESANDTECHNOLOGIESTOINVOLVENUMEROUSPEOPLEFROMOUTSIDETHEIRBOUNDARIESTOPERFORMORGANIZATIONALTASKSDESPITETHESUCCESSANDPOPULARITYOFTHIS‘CROWDSOURCING’PHENOMENON,THEREAPPEARSTOBEADISTINCTGAPINTHELITERATUREREGARDINGTHEEMPIRICALEVALUATIONOFTHEFACTORSINVOLVEDINACROWDSOURCINGUSEREXPERIENCETHISPAPERAIMSTOFILLTHISVOIDBYPROPOSINGATHEORETICALMODELOFTHEANTECEDENTSANDTHEIRRELATIONSHIPSFORCROWDSOURCINGUSERENGAGEMENTITISDEFINEDASTHEQUALITYOFEFFORTONLINEUSERSDEVOTETOCOLLABORATIONACTIVITIESTHATCONTRIBUTEDIRECTLYTODESIREDOUTCOMESDRAWINGFROMRESEARCHINPSYCHOLOGYANDIS,WEIDENTIFYTHREECRITICALELEMENTSTHATPRECEDECROWDSOURCINGUSERENGAGEMENTPERSONALINTERESTINTOPIC,GOALCLARITY,ANDMOTIVATIONTOCONTRIBUTETHISPAPEREXAMINESTHETHEORETICALBASISOFTHESEVARIABLESOFINTERESTINDETAIL,DERIVESACAUSALMODELOFTHEIRINTERRELATIONSHIPS,ANDIDENTIFIESFUTUREPLANSFORMODELTESTINGKEYWORDSCROWDSOURCING,ENGAGEMENT,OPENCOLLABORATION,MOTIVATION,SOCIALMEDIA1INTRODUCTIONTHEADVENTOFSOCIALWEBTECHNOLOGIESHASMADEITFEASIBLEFORBUSINESSES,NONPROFITS,ANDTHEGOVERNMENTTOENGAGELARGENUMBERSOFINTERNETUSERSINPERFORMINGORGANIZATIONALTASKSTHISPHENOMENONISPOPULARLYKNOWNBYTHETERM“CROWDSOURCING”HOWE,2006THEREAREMANYEXAMPLESOFCROWDSOURCINGINITIATIVESACROSSVARIOUSDOMAINSSUCHASMEDICINENORMANETAL,2011,JOURNALISMFITT,2011,ARTCASAL,2011,FINANCEBELLEFLAMMEETAL,2010,ANDGOVERNMENTBOMMERT,2010THEPOPULARITYOFCROWDSOURCINGCANBEEXPLAINEDBYANUMBEROFITSPERCEIVEDADVANTAGESCROWDSOURCINGPROVIDESALOWCOSTANDSCALABLEWAYTOACCESSIDEASTHATMIGHTBEDIFFICULTOREXPENSIVETOOBTAININTERNALLYCOX,2011ITCANALSOREDUCEBIASINCOLLECTIVEDECISIONMAKINGCOMPAREDWITHSMALLTEAMSDUETOTHECROWD’S96TDEVREEDEETALBASEDONSTUDIESFOUNDINTHEPSYCHOLOGYANDINFORMATIONSYSTEMSLITERATUREFINALLY,WEDISCUSSTHETHEORETICALANDPRACTICALIMPLICATIONSOFOURMODELANDBRIEFLYDESCRIBEFUTUREPLANSTOTESTTHISMODELTHROUGHLABORATORYEXPERIMENTSANDFIELDSTUDIES2CROWDSOURCINGBACKGROUNDRECENTLY,CROWDSOURCINGHASBEENABUZZWORDBOTHINPUBLICMEDIAANDACADEMIADESPITETHEPOPULARITYOFTHETERM,DIFFERENTUNDERSTANDINGSOFITSMEANINGACROSSTHELITERATUREEXISTESTELLESAROLASGONZALEZLADRONDEGUEVARA2012FOUND40DIFFERENTDEFINITIONSOFCROWDSOURCINGINTHELITERATURETHEMOSTPOPULARDEFINITIONCOMESFROMJEFFHOWE,WHOCOINEDTHETERMHOWE2006P1CONSIDERSCROWDSOURCINGASASPECIALFORMOFOUTSOURCINGANDDEFINESITAS“THEACTOFTAKINGAJOBTRADITIONALLYPERFORMEDBYADESIGNATEDAGENTUSUALLYANEMPLOYEEANDOUTSOURCINGITTOANUNDEFINED,GENERALLYLARGEGROUPOFPEOPLEINTHEFORMOFANOPENCALL”INCONTRAST,BRABHAM2008PERCEIVESCROWDSOURCINGASACOLLABORATIVEPROBLEMSOLVINGANDCOPRODUCTIONMODELFROMTHEPERSPECTIVEOFONLINEWORKERS,HEERBOSTOK2010P1UNDERSTANDCROWDSOURCINGAS“ARELATIVELYNEWPHENOMENONINWHICHWEBWORKERSCOMPLETEONEORMORESMALLTASKS,OFTENFORMICROPAYMENTSONTHEORDEROF001TO010PERTASK”WHILEDIFFERENTDEFINITIONSEXTENDOURUNDERSTANDINGOFTHEPHENOMENON,INCONSISTENTCONCEPTUALIZATIONSOFTHETERMCANLEADTOCONFUSIONINIDENTIFYINGWHICHAPPLICATIONSARECROWDSOURCINGANDWHICHARENOTFOREXAMPLE,HUBERMANETAL2009CONSIDERYOUTUBEASCROWDSOURCING,WHILEKLEEMANETAL2008DONOTCROWDSOURCINGCANALSOBEEASILYCONFUSEDWITHOTHERRELATEDWEB20PHENOMENA,SUCHASSOCIALNETWORKING,COMMUNITIESOFPRACTICEORSOCIALCOMMERCE,BECAUSEONTHESURFACEALLOFTHEMINVOLVEINTERACTIONANDPARTICIPATIONOFINDIVIDUALSTHROUGHTHEWEBITISALSONECESSARYTODISTINGUISHCROWDSOURCINGFROMOPENINNOVATION,USERINNOVATION,ANDOPENSOURCEAPPLICATIONDEVELOPMENTCOMPAREDWITHOPENINNOVATION,CROWDSOURCINGHASAWIDERSCOPEOFAPPLICATIONSNOTONLYINNOVATIONPROCESSESANDCONCERNSWITHTHEINTERACTIONBETWEENTHEFIRMANDANONLINECROWDRATHERTHANBETWEENFIRMSSCHENKGUITTARD,2009USERINNOVATIONALSODIFFERSFROMCROWDSOURCINGINTHATITISINITIATEDBYUSERSWHILE,INCROWDSOURCING,ITISINITIATEDBYAFIRMSCHENKGUITTARD,2009SCHENKGUITTARD2009ALSOARGUETHATOPENSOURCEAPPLICATIONDEVELOPMENTISASPECIFICAPPLICATIONOFCROWDSOURCING,RATHERTHANATHEORETICALCONCEPTINITSOWNRIGHTINTHISPAPERWEFOLLOWTHEDEFINITIONBYHOWE2006BECAUSEINOUROPINION,ITCAPTURESTHEMOSTUNIQUECHARACTERISTICSOFTHEPHENOMENONTHATIS,ACROWDSOURCINGINITIATIVESHOULDHAVETHEFOLLOWINGTHREEELEMENTS1USERSAREPRODUCERS,NOTONLYCONSUMERSTHEROLEOFONLINEUSERSASPRODUCERSINCROWDSOURCINGAPPLICATIONSISACRITICALDISTINCTIONBETWEENCROWDSOURCINGANDSOCIALCOMMERCESAXTONETAL,2013ACOMMONFEATUREACROSSSOCIALECOMMERCEWEBSITESISTHATONLINEUSERSGOTOTHESITESTOCONSUMEFINISHEDPRODUCTSORSERVICESOFFEREDBYFIRMSFOREXAMPLE,ONLINEUSERSACCESSNIKECOMTOBUYORGAINMOREINFORMATIONABOUTNIKEPRODUCTSPROVIDEDBYOTHERUSERSINCONTRAST,INCROWDSOURCING,ONLINEUSERSCONTRIBUTETOTHEPRO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簡介:2500單詞,單詞,14500英文字符,英文字符,4150漢字漢字出處出處TATEWL,ELLRAMLM,DOOLEYKJENVIRONMENTALPURCHASINGANDSUPPLIERMANAGEMENTEPSMTHEORYANDPRACTICEJJOURNALOFPURCHASINGENVIRONMENTALSUPPLIERSUSTAINABILITYCONTENTANALYSISCORPORATESUSTAINABILITYREPORTING1INTRODUCTIONBUSINESSLEADERSWORLDBUSINESSCOUNCILONSUSTAINABLEDEVELOPMENTWBCSD,2007,GOVERNMENTBROWN,2008,SPECIALINTERESTGROUPSDEUTSCH,2008,ANDMANAGERIALEDUCATORSCHRISTENSENETAL,2007AREALLCALLINGFORINCREASEDATTENTIONTOTHEENVIRONMENTALPERFORMANCEOFBUSINESSESHISTORICALLY,BOTHRESEARCHERSANDPRACTITIONERSHAVECONSIDEREDTHEFIRM’SREQUIREMENTTOMINIMIZEITSENVIRONMENTALIMPACTASPARTOFAFIRM’SCORPORATESOCIALRESPONSIBILITY,ANDTHUSRESEARCHERSTHEORIZEDTHATFIRMSHADRESPONSIBILITYFORTHEENVIRONMENTOUTOFETHICALOBLIGATIONDESJARDINS,1998ZADEK,1998TODAYTHEREISGROWINGRECOGNITIONTHATTHEREAREEXPLICITLINKAGESBETWEENAFIRM’SENVIRONMENTALPRACTICESANDITSOVERALLBUSINESSPERFORMANCEKLASSENANDWHYBARK,1999ZHUANDSARKIS,2004REUTERETAL,2010HOLLOSETAL,2012INASURVEYCONDUCTEDBYATKEARNEYANDTHEINSTITUTEFORSUPPLYMANAGEMENTISM,60OFTHEPARTICIPANTSHADADOCUMENTEDCORPORATELEVELSUSTAINABILITYSTRATEGYISM,2007MANYORGANIZATIONSALSOVIEWSUSTAINABILITYASANOPPORTUNITYTOENHANCEBRANDPROMISESANDBUILDGOODWILLAMONGSTENVIRONMENTALLYCONSCIOUSCONSUMERSCOOLING,2007THUS,FIRMSAREINCREASINGLYENGAGINGINENVIRONMENTALPRACTICESNOTJUSTBECAUSEITISTHE‘‘RIGHT’’THINGTODO,BUTALSOBECAUSEITPROVIDESAMEANSTOEITHERMINIMIZECOSTSORINCREASEREVENUESINTHEUNUSUALSITUATIONOFFULLVERTICALINTEGRATION,AFIRM’SENVIRONMENTALIMPACTISCOMPLETELYWITHINITSOWNCONTROLINREALITY,MANYOFTHEFIRM’SOPERATIONSAREOUTSOURCEDTOSUPPLIERS,WHICHIMPLIESTHATTHEFIRM’SAGGREGATEENVIRONMENTALIMPACTALSODEPENDSONTHEENVIRONMENTALIMPACTSOFTHEMEMBERSOFITSSUPPLYNETWORKIN2010,THETOTALCOSTOFMATERIALSMADEUPABOUT593OFTHEVALUEOFTHEFIRM’SREVENUEINTHEUSMANUFACTURINGSECTORUSCENSUSBUREAU,2009TOTHEEXTENTTHATOUTSOURCEDORPURCHASEDMATERIALSANDIMPLEMENTATIONOFPRACTICES,ANDHOWRESEARCHINTHEAREACOMPARESTOPRACTICEEPSMISDEFINEDHEREASTHEINTEGRATIONOFENVIRONMENTALCRITERIAINTOTHESELECTIONOFSUPPLIERSANDDISTRIBUTORS,ANDTHEBUYER’SSUBSEQUENTREQUIREMENTSANDEVALUATIONSOFSUPPLIERSRELATEDTOTHATSUPPLIER’SENVIRONMENTALPERFORMANCETHEREARESEVERALBENEFITSFORTHCOMINGFROMTHISRESEARCHFIRST,CONTENTANALYSISOFTHEENVIRONMENTALREPORTSPROVIDESINDEPTHINFORMATIONONCURRENTPRACTICESINEPSMTHATTHEREPORTINGCOMPANIESVIEWASBEINGOFGREATESTINTERESTSECOND,THISRESEARCHPROVIDESACOMPREHENSIVESTATEOFTHELITERATUREONEPSMPRIORREVIEWSOFTHEENVIRONMENTALSUSTAINABILITYLITERATURELIKETHOSEMENTIONEDABOVEHAVEFOCUSEDONTHEBROADERAREAOFSUPPLYCHAINMANAGEMENT,RATHERTHANTHEMOREFOCUSEDAREAOFEPSMTHUS,THISRESEARCHUSESMULTIPLEMETHODSANDDATASOURCESTOTRIANGULATETHECONCLUSIONS,PROVIDINGAMOREBALANCEDANDHOLISTICPERSPECTIVERESEARCHUSINGMULTIPLESOURCESOFEVIDENCEHASBEENCALLEDFORINLEADINGSUPPLYCHAINJOURNALSBOYERANDSWINK,2008CARTER,20082MANAGINGTHEGREENSUPPLYCHAINCURRENTRESEARCHINORDERTOUNDERSTANDTHECURRENTSTATEOFEPSMRESEARCH,ASYSTEMATICLITERATUREREVIEWINTHESTYLEOUTLINEDBYDENYERANDNEELY2004,CROWTHERANDCOOK2007ANDKITCHENHAMANDCHARTERS2007,ANDEXECUTEDBYCARTERANDEASTON2011ANDGOLDETAL2010ISPERFORMEDPLEASESEEAPPENDIX1FORTHEDETAILEDDESCRIPTIONOFTHEDATAGATHERINGANDCONTENTANALYSISPROCESSANDAPPENDIX2FORALISTOFARTICLESINCLUDEDASPARTOFTHEANALYSISTHEPURPOSEOFTHISASSESSMENTOFTHELITERATUREWASTOBETTERUNDERSTANDWHATTYPESOFSUPPLIERRELATEDENVIRONMENTALPURCHASINGPRACTICESWEREDISCUSSEDINTHELITERATURE,SOANINCLUSIVEAPPROACHTOIDENTIFYINGSCHOLARLYARTICLESWASUSEDTHEFIRST100ENTRIESFOREACHOFTHEKEYWORDCOMBINATIONSSHOWNINTABLEA1WEREASSESSEDRESEARCHERSSCANNEDAPPROXIMATELY33,000ENTRIESSEARCHINGFORARTICLESTHATFOCUSEDONTHENATURALENVIRONMENTANDINCLUDEDTHEWORDSUPPLIERINTHEABSTRACTORASAKEYWORDTHEINITIALSEARCHYIELDEDOVER5000ARTICLES,OFWHICH279APPEAREDTOBEPOTENTIALLYRELEVANTOFTHESEPOTENTIALLYRELEVANTARTICLES,THEANALYSISPROCESSREVEALEDTHAT126OFTHE279ARTICLESMENTIONED‘‘SUPPLIER’’ORRELATEDTERMSINONLYAPERIPHERALWAY,BUTDIDNOTACTUALLYPERTAINTOSUPPLIERRELATEDISSUESBEYONDAMENTIONTHEREMAINING152ARTICLESAREDISCUSSEDINTHESECTIONSBELOW21PUBLICATIONPATTERNSTABLE1PROVIDESASUMMARYOFTHEMAJORSUBJECTAREAANDOUTLETSWHERETHEARTICLESHAVEBEENPUBLISHED,SHOWNINBROADCATEGORIESTHISTABLEILLUSTRATESTHATFEWJOURNALSHAVEPUBLISHEDMORETHANTWOENVIRONMENTALARTICLESRELATEDSPECIFICALLYTOENVIRONMENTALSUPPLIERISSUESRELATIVELYFEWARTICLESDEALINGWITHISSUESRELATEDTOTHESUPPLIERINTHEENVIRONMENTHAVEBEENPUBLISHEDINPREMIEREQUALITYJOURNALS,ASDEFINEDBYTHEFINANCIALTIMESLISTFINANCIALTIMES,2012THEVASTMAJORITYOFSUCHARTICLESHAVEBEENPUBLISHEDINARELATIVELYEQUALMIXOFENVIRONMENTALLYORIENTEDJOURNALS,INTERNATIONALJOURNALS,ANDJOURNALSNOTINCLUDEDONTHEFINANCIALTIMESLISTTHETOPICOFGREENEPSMHASRECEIVEDTHEMOSTATTENTION,FOLLOWEDBYINVESTIGATIONSOFSUPPLIERINVOLVEMENTINEPSMANDGREENSUPPLIERSELECTIONANDSUPPLIERMANAGEMENTARELATEDTOPICTHATISJUSTBEGINNINGTOEMERGEISREQUIRINGSUPPLIERSTOFOLLOWCODESOFCONDUCTFOURAREASARETIEDINCLUDINGSTAKEHOLDERINFLUENCE,MODELING,PURCHASING’SROLEANDPERFORMANCEIMPACTSWHICHWEREAROUND11EACHOFTHEARTICLESSTUDIEDTHEMODELINGARTICLESWEREINCLUDEDASASEPARATECATEGORYBECAUSETHENATUREOFTHERESEARCHWASVE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