電子服務質量管理【外文翻譯】

1、畢業(yè)論畢業(yè)論文（文（設計設計）外文翻）外文翻譯題目：XX企業(yè)服務質量和消費者購后行為關系研究1外文原文標題：EServiceQualityManagement原文：Abstract:Aacteristicoftoday’ssocietyistheincreasinguseofmoderninfmationcommunicationtechnologiesinallareas.Computerapplicationscalledeserv

2、icesarebeingdevelopedtoprovideefficientaccesstoserviceselectronically.Qualitymanagementsystemsareneededtoprovideaconsistentwaytoevaluatepriitizeplantherighteservices.Theincreasinguseofeserviceshasraisedtheneedtodefinesta

3、rdsmeanstoassessassurequality.Investmentineservicesisanimptantsteptoimprovethequalityoflifeinourdynamicsociety.Afterabriefintroductionthatdescribestheadoptionofelectronicservicesinindividuals’dailyroutinetheneedfqualitym

4、anagementthisarticledefinesinitssecondchaptertermsconceptsthatarepartoftheQualityManagementFramewk.Thenthethirdchapterdescribeswhateservicesarehowtheyareclassifiedalsotheirbenefitstotheuserfollowedinthefthchapterbydefini

5、tionofmeanstoevaluatemetricstomeasurethequalityofeservices.Intheendthisarticlerestatesthebenefitsofeservicestheneedfeservicequalitymanagementunveilsfuturedevelopmentinitiativesindomain.Keywds:EservicesQualityManagementQu

6、alityManagementFramewkQualityStards1.IntroductionInthelastyearsalternativewaystothetraditionalserviceprovidinghavebeenintroducedtakingadvantageofthelatestadvancesininfmationcommunicationtechnologies:egovernmentfpublicadm

7、inistrationservicesecommerceasanalternativetoclassicretaileeducationlongdistanceeducationfthosestudentsThefollowingtermstheirdefinitionarepartoftheQualityManagementFramewk:?Object(entity)?Process?Requirements?User?Evalua

8、tion?MeasureMeasurement?Quality.TheobjectentityintheQMFcontextreferstoanyproductserviceprocessactivityetc.towhichqualitycanbeapplied.Thequalityofanobject(entity)isdirectlyrelatedtothequalityoftheprocessusedtocreatedelive

9、rtheobject(entity).Requirementsarethesolepurposeofproducingaproductofferingaservice.Thedegreeinwhichthefinalproductservicemeetsinitialrequirementsaffectsthequalityoftheproductservice.Theuserfmulatesrequirementsisthebenef

10、iciaryoftheproductservice.Theusercanprovidefeedbackinregardswiththeproductservicethatisbeingoffered.Evaluationisaqualitativeprocesstoanalyzethedegreeinwhichrequirementshavebeenfulfilled.Measuremeasurementisaquantitativep

11、rocesswherequalitymetricsarebeingdefinedcalculatedtoenablequantificationinthequalitymanagementprocess.Qualityrepresentsthedegreeinwhichtheobject(entity)satisfiesuser’srequirements.Thequalitydocumentationisarecdofprogress

12、itsupptscontinuityofdevelopmentasthedevelopmentteamchanges.Qualitymanagementiscomprisedofthefollowingactivities:?Qualityassurance–Establishganizationalproceduresstardsofquality.?Qualityplanning–applicableproceduresstards