ebay客服模板-售前&售后

1、0eBayeBay客服模板客服模板【售前篇】..................................................................................................................................1一、價(jià)格payment........................................................

2、.......................................................1二、買(mǎi)家詢問(wèn)物品細(xì)節(jié)的問(wèn)題模版.................................................................................2三、線下交易.............................................................

3、.......................................................2四、缺貨未發(fā)&退件..........................................................................................................3五、物流............................................

4、................................................................................4【售后篇】..................................................................................................................................5一、關(guān)

5、于詢問(wèn)跟蹤號(hào)如果我們沒(méi)有跟蹤號(hào)...................................................................5二、關(guān)于詢問(wèn)跟蹤號(hào)，有跟蹤號(hào).......................................................................................5三、感謝購(gòu)買(mǎi)并要求好評(píng)（注意貨運(yùn)時(shí)間）................

6、...................................................6四、取消訂單，要求好評(píng)(少量，大量會(huì)被ebay認(rèn)為刷好評(píng)行為）.........................6五、定期催好評(píng)........................................................................................................

7、........7六、沒(méi)有收到貨................................................................................................................8七、收到貨......................................................................................

8、................................12八、退款..........................................................................................................................14九、退貨......................................................

9、....................................................................16十、修改FAQ中差評(píng)........................................................................................................1612、能講價(jià)類(lèi)?不能滿足顧客的出價(jià)，能提供小折扣Dearfriend

10、HowareyoutodayThisis______.Thankyoufyourinterestsinmyitem.Perhapswecan’tacceptthepriceyouoffer.I’msryfthat.Infactthepriceisreasonable.Weonlyhavealittlelowbenefit(利潤(rùn)).Butwearewillingtoofferyousomediscountsifyoubuymeproduc

11、tsatonetime.Ifyoubuymethan5productswewillgive5%discounttoyou.Ifyouhaveanyotherquestionspleasetellus.Haveaniceday.Dearfriend3、買(mǎi)家沒(méi)有paypal賬號(hào)，想用其他方式付款DearfriendThankyoufyourinquiry.FsimplifyingtheprocesssakeIsuggestthatyoupa

12、ythroughPayPal.Asyouknowitalwaystakesatleast23monthstoclearinternationalchecksothatthedealingshippingtimewillcosttoomuchtime.PayPalisafastereasiersaferpaymentmethod.Itiswidelyusedininternationalonlinebusiness.Evenifyoudo

13、notwanttoregisteraPayPalaccountyoucanstilluseyourcreditcardtogothroughPayPalcheckoutprocesswithoutanyextrasteps.Hopemyanswerishelpfultoyou.Haveaniceday.二、買(mǎi)家詢問(wèn)物品細(xì)節(jié)的問(wèn)題模版1、詢問(wèn)具體細(xì)節(jié)(sizecolsoon)DearfriendHowareyoutodayThisis__