huawei領(lǐng)導(dǎo)力素質(zhì)模型

1、1StrategicLeadershipCompetencyModelDictionaryDRAFT戰(zhàn)略性領(lǐng)導(dǎo)力素質(zhì)模型字典戰(zhàn)略性領(lǐng)導(dǎo)力素質(zhì)模型字典草案草案February2005Version13BuildingCustomerCapabilityCluster構(gòu)建客戶能力的素質(zhì)群構(gòu)建客戶能力的素質(zhì)群CustomerFocus關(guān)注客戶關(guān)注客戶Definition:定義定義Thepassiontounderstservethecusto

2、mermeetingtheirneedsincreativeinnovativeways.“Customer”referstocurrentpotentialinternalcustomers.致力于理解客戶需求，并為客戶提供創(chuàng)造性解決方案的行為特征?！翱蛻簟笔侵脯F(xiàn)在的、潛在的、和內(nèi)部客戶。Dimension:維度維度?Depthofthecustomer’sneeds.?Complexityoftheaction.?對客戶理解的深度?

3、采取行動(dòng)的難度Discussion:討論討論CustomerFocusisattheheartofHuawei’svaluespurposeitisstrongestacteristicinthemarket.ItshouldinfmalmosteverythingHuaweidoes.AtthehigherlevelsCustomerFocusinvolvescustomerdriveninnovationatlowerlevelsi

4、tisresponsivenesstocustomerneeds.關(guān)注客戶是華為價(jià)值和目的的中心，也是市場上最重要的特征。它應(yīng)該反映華為所作的幾乎任何事情。從較高的層次上來說，關(guān)注客戶是指客戶驅(qū)動(dòng)創(chuàng)新；從較低的層次上來說，關(guān)注客戶指滿足客戶的需求。Howitrelatestoothercompetencies:如何與其他素質(zhì)相聯(lián)系如何與其他素質(zhì)相聯(lián)系TobedonewellCustomerFocusneedstobesupptedby:

5、?UnderstingOtherstotrulylistentounderstthecustomer’sunderlyingneedsnotjustwhatweassumethatthecustomerneeds.?StrategicThinkingtoshapeHuawei’sresponsetothecustomer?AppropriateBuildingHuaweiCapabilitycompetenciestoensureafu

6、lldepartmentalganizationalresponse.要良好應(yīng)用，關(guān)注客戶素質(zhì)需要以下素質(zhì)的支持：?理解他人素質(zhì)：真正地去傾聽和理解客戶的潛在需求，而不是我們假設(shè)客戶需求什么。?戰(zhàn)略思考素質(zhì)：來規(guī)范華為對客戶的反應(yīng)。?適當(dāng)?shù)臉?gòu)建華為能力的素質(zhì)群：確保整個(gè)部門或組織的充分反應(yīng)。CustomerFocusshouldexistinacreativetensionwithDrivefResultsStrategicThinki