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    • 簡(jiǎn)介:1600單詞,單詞,9000英文字符英文字符,3050字文獻(xiàn)出處文獻(xiàn)出處COXT,PARKJHFACEBOOKMARKETINGINCONTEMPORARYORTHODONTICPRACTICEACONSUMERREPORTJJOURNALOFTHEWORLDFEDERATIONOFORTHODONTISTS,2014,324347原文FACEBOOKMARKETINGINCONTEMPORARYORTHODONTICPRACTICEACONSUMERREPORTTRENTCOX;JAEHYUNPARKABSTRACTBACKGROUNDTHEINTRODUCTIONOFFACEBOOKHASBROUGHTADDITIONALMARKETINGOPPORTUNITIESTOORTHODONTICPRACTICESOCIALMEDIA–BASEDMARKETINGISDIFFERENTFROMTRADITIONALMARKETINGSTRATEGIESDUETOITSINTERACTIVENATURETHEAIMSOFTHISSTUDYWERETODETERMINECONSUMERSPERCEPTIONSOFFACEBOOKMARKETINGANDTODETERMINEWHICHFEATURESOFORTHODONTISTSFACEBOOKPAGESARETHEMOSTEFFECTIVEINATTRACTINGPATIENTSMETHODSTHISSURVEYBASEDSTUDYCONTAINED35QUESTIONSANDWASADMINISTEREDTO140INDIVIDUALSTHERESPONDENTSWEREAGED18YEARSOROLDERANDREPRESENTEDVARIOUSETHNICITIESTHISSTUDYDETERMINEDWHICHTYPESOFMARKETINGACTIVITYAREMOSTEFFECTIVEINATTRACTINGPATIENTSTHROUGHTHESOCIALMEDIAVENUEFACEBOOKTHEMAJORITYOFTHESURVEYITEMSWEREFORMATTEDBASEDONA5POINTLIKERTTYPESCALERESULTSEIGHTYTWOPERCENTOFTHERESPONDENTSCONSIDEREDTHEMSELVESTOBEACTIVEFACEBOOKUSERSFORTYPERCENTINDICATEDALIKELIHOODOFVISITINGANORTHODONTISTSFACEBOOKPAGEBEFORERECEIVINGTREATMENTATHISORHERPRACTICE,WITHAPPROXIMATELY35INDICATINGTHATTHEFACEBOOKPAGEWOULDBEANIMPORTANTFACTORINTHEIRDECISIONTHERESPONDENTSINDICATEDTHATTHEREWEREKEYELEMENTSOFFACEBOOKTHATWOULDATTRACTTHEIRATTENTIONANDHELPTHEMTOMAKETHEIRDECISIONABOUTWHERETORECEIVETREATMENTCONSUMERSINDICATEDTHATTHEMOSTIMPORTANTFACEBOOKMARKETINGCOMPONENTSINORDEROFIMPORTANCEARE1ANORTHODONTISTSCREDENTIALS2BEFOREANDAFTERPHOTOGRAPHS3CONSUMERFOCUSEDCONTENTAND4THEORTHODONTISTSPHOTOGRAPHADDITIONALCOMPONENTSTHATAREEFFECTIVEINCLUDEALINKTOTHEPRACTICESELGINELUCIDATEDTHEFACTORSAFFECTINGPATIENTSELECTIONOFANORTHODONTICPRACTICEBYSURVEYING210INDIVIDUALSELGINFOUNDTHATTHEMOSTIMPORTANTFACTORSINFLUENCINGTHEDECISIONAREBEINGMADETOFEELCOMFORTABLE,ACARINGATTITUDEOFTHEPRACTITIONER/STAFF,CLEARCOMMUNICATIONFROMTHEPRACTITIONER/STAFF,ANDACLEANOFFICETHELEASTIMPORTANTFACTORSWEREREPORTEDTOBEOFFICEAMENITIES,WHICHMAYINCLUDEREFRESHMENTS,VIDEOGAMES,ANDWIFIRESPONDENTSALSOINDICATEDTHATDOCTORDEMOGRAPHICS,SUCHASAGE,SEX,RELIGION,ANDETHNICITY,WEREDEEMEDASUNIMPORTANTBEDAIRETALPERFORMEDANON–CONSUMERBASEDSTUDYTODETERMINEORTHODONTISTSOPINIONSOFTHEFACTORSTHATINFLUENCEAPATIENTSCHOICEOFPRACTITIONERTHESTUDYCONCLUDEDTHATORTHODONTISTSBELIEVETHATTHEFACTORSAFFECTINGTHECHOICEMADEBYADULTPATIENTSAREADOCTORWHOMAKESYOUFEELCOMFORTABLE,ADOCTORWITHACARINGATTITUDE,ANDTHEDOCTORSOVERALLREPUTATIONSIMILARLY,ORTHODONTISTSFELTTHATTHEFACTORSAFFECTINGTHEDECISIONOFTHEPARENTSOFADOLESCENTSAREADOCTORWITHACARINGATTITUDE,ADOCTORWHOMAKESYOUFEELCOMFORTABLE,ANDASTAFFWITHACARINGATTITUDEARECENTARTICLEBYJORGENSENPROVIDESRECOMMENDATIONSFORORTHODONTISTSINTERESTEDINUSINGSOCIALMEDIATOPROMOTETHEIRPRACTICESHOWEVER,THISWORKWASBASEDONTHEAUTHORSOPINIONANDEXPERIENCERATHERTHANONDATAHESTATESTHATTHEPURPOSEOFSOCIALMEDIAMARKETINGISTOBRINGNEWPATIENTSINTOTHEPRACTICEFAMILIESOFTENREALIZETHENEEDFORORTHODONTICTREATMENTAND,WHETHERORNOTTHEYAREGIVENAREFERRAL,THEYBEGINASEARCHFORANYRECOMMENDATIONSORCOMPLAINTSFROMFORMERPATIENTSAFACEBOOKPAGECANBEUSEFULINALLOWINGTHEPROSPECTIVEPATIENTTOWITNESSTHEINTERACTIONSHAPPENINGONTHEFACEBOOKPAGEINCLUDINGFACEBOOKLIKESANDRECOMMENDATIONSANDITISIMPORTANTTOMAKEALINKTOTHEPRACTICESWEBSITECLEARANDPRESENTSOTHATTHEPOTENTIALPATIENTCANREFERENCETHISCOMPONENTOFTHEONLINEPRESENCEASWELLNOSTUDYHASSOUGHTTODETERMINEWHICHASPECTSOFSOCIALMEDIAMARKETINGTHROUGHFACEBOOKAREMOSTVALUABLEASDETERMINEDBYTHECONSUMERTHEPRESENTSTUDYSOUGHTTOMEETTHISNEEDBYEXPLORINGASPECTSOFAFACEBOOKPAGETHEPURPOSEOFTHISSTUDYWASTODETERMINEWHICHASPECTSOFAFACEBOOKPAGEAREMOSTIMPORTANTTOTHECONSUMERANDAREMOSTEFFECTIVEFROMAMARKETINGSTANDPOINT2METHODSANDMATERIALSASURVEYCONTAINING35ITEMSREGARDINGRESPONDENTSDEMOGRAPHICS,FACEBOOKUSAGE,FACEBOOKPAGECONTENT,ANDOBJECTIVERATINGSOFORTHODONTICPRACTICES
      下載積分: 10 賞幣
      上傳時(shí)間:2024-03-16
      頁(yè)數(shù): 9
      7人已閱讀
      ( 4 星級(jí))
    • 簡(jiǎn)介:DIGITALSIGNALPROCESSING202010442–453CONTENTSLISTSAVAILABLEATSCIENCEDIRECTDIGITALSIGNALPROCESSINGWWWELSEVIERCOM/LOCATE/DSPANOVELCRTBASEDWATERMARKINGTECHNIQUEFORAUTHENTICATIONOFMULTIMEDIACONTENTSJAGDISHCPATRAA,?,AKARTHIKA,CEDRICBORNANDBASCHOOLOFCOMPUTERENGINEERING,NANYANGTECHNOLOGICALUNIVERSITY,NANYANGAVENUE,SINGAPOREBHEIGVD,UNIVERSITYOFAPPLIEDSCIENCES,YVERDONLESBAINS,SWITZERLANDARTICLEINFOABSTRACTARTICLEHISTORYAVAILABLEONLINE28JULY2009KEYWORDSDIGITALWATERMARKINGCHINESEREMAINDERTHEOREMSINGULARVALUEDECOMPOSITIONDIGITALWATERMARKINGTECHNIQUESHAVEBEENPROPOSEDASASOLUTIONTOTHEPROBLEMOFCOPYRIGHTPROTECTIONOFMULTIMEDIADATAINTHISPAPER,WEPROPOSEANOVELCHINESEREMAINDERTHEOREMCRTBASEDTECHNIQUEFORDIGITALWATERMARKINGTHEUSEOFCRTFORTHISPURPOSEPROVIDESADDITIONALSECURITYALONGWITHRESISTANCETOSOMEFAMILIARATTACKSWEHAVESHOWNTHATTHISTECHNIQUEISQUITERESILIENTTOADDITIONOFTHENOISEWEHAVECOMPAREDPERFORMANCEOFTHEPROPOSEDTECHNIQUEWITHRECENTLYREPORTEDTWOSINGULARVALUEDECOMPOSITIONSVDBASEDWATERMARKINGTECHNIQUESANDSHOWNITSSUPERIORPERFORMANCEINTERMSOFTAMPERINGASSESSMENTFUNCTIONTAF,COMPUTATIONALEFFICIENCYANDPEAKSIGNALTONOISERATIOPSNRFOREXAMPLE,THEEMBEDDINGTIMEOFTHEPROPOSEDCRTBASEDSCHEMEIS6AND3TIMESFASTERTHANTHESVDBASEDSCHEMES1AND2,RESPECTIVELYTHISTECHNIQUECANALSOBEAPPLIEDTODOCUMENT,AUDIOANDVIDEOCONTENTS?2009ELSEVIERINCALLRIGHTSRESERVED1INTRODUCTIONTODAY’SINFORMATIONDRIVENECONOMYISDOMINATEDBYTHETREMENDOUSGROWTHOFTHEINTERNETANDEXPLOSIONOFDAYTODAYDATAPROCESSINGWITHHUGEAMOUNTOFMULTIMEDIADATAEASYAVAILABILITYOFCONTENTEDITINGSOFTWARE,MOBILEANDCOMPACTDIGITALDEVICESANDTHEINTERNET,MAKETHEDIGITALLIFESTYLEOFCOMMONMANQUITEDIFFERENTFROMTHATOFFEWYEARSAGODIGITALMULTIMEDIACONTENTS,EG,TEXT,IMAGE,VIDEOANDAUDIO,CANBEEASILYALTERED,STOREDORTRANSMITTEDTOANYPOINTOFTHEGLOBEINSTANTLYHOWEVER,MULTIMEDIADIGITALCONTENTOWNERSARESKEPTICALOFPUTTINGTHEIRCONTENTONTHEINTERNETDUETOLACKOFINTELLECTUALPROPERTYPROTECTIONAVAILABLETOTHEMINORDERTOADDRESSTHISSITUATION,DIGITALWATERMARKINGISINDEEDONEOFTHESOLUTIONSTOPROTECTTHEOWNERSHIPOFTHESECONTENTSINDIGITALWATERMARKINGTECHNIQUES,SOMEDIGITALSIGNATURETHATISUNIQUETOTHEOWNERORCOPYRIGHTINFORMATIONISEMBEDDEDINTOTHEHOSTMULTIMEDIACONTENTTHESIGNATUREEMBEDDEDREMAINSINVISIBLEANDIMPERCEPTIBLEANDCANNOTBEREMOVEDEASILYEVENUNDERCERTAINMANIPULATIONS,EG,ADDITIONOFNOISE,COMPRESSION,TAMPERINGANDSCALINGOPERATIONSONLYTHEAUTHORIZEDRECIPIENTOFTHEDIGITALCONTENTCANEXTRACTTHEWATERMARKFROMTHEWATERMARKEDCONTENTWITHTHEKNOWLEDGEOFSOMEKEYINFORMATIONINTHISWAYSECURITY,CONTENTINTEGRITYANDINTELLECTUALPROTECTIONCANBEPROVIDEDTOTHEOWNERINTHISDIRECTION,STARTINGFROMMID1990,SEVERALRESEARCHERSHAVEREPORTEDMANYWATERMARKINGTECHNIQUESINSPATIALANDTRANSFORMDOMAINS1–3SOMEIMPORTANTPROPERTIESOFANEFFECTIVEWATERMARKINGSCHEMEARE1–3IIMPERCEPTIBILITYTHERESHOULDNOTBEANYNOTICEABLEDIFFERENCEBETWEENAWATERMARKEDCONTENTANDTHEORIGINAL,IIROBUSTNESSTHEEMBEDDEDWATERMARKSHOULDBEABLETOWITHSTANDTOSOMEEXTENTOFCONTENTMANIPULATIONANYATTEMPTTODESTROYAWATERMARKSHOULDALSOVOIDTHEWATERMARKEDCONTENTANDIIITRUSTWORTHINESSNOOTHERWATERMARKOTHERTHANTHEEMBEDDEDWATERMARKSHOULDBEEXTRACTEDCORRESPONDINGAUTHOREMAILADDRESSESASPATRANTUEDUSGJCPATRA,AL0001IKNTUEDUSGAKARTHIK,CEDRICBORNANDHEIGVDCHCBORNAND10512004/–SEEFRONTMATTER?2009ELSEVIERINCALLRIGHTSRESERVEDDOI101016/JDSP200907004444JCPATRAETAL/DIGITALSIGNALPROCESSING202010442–453FIG1WATERMARKINGSCHEME1THECHANGEINRANKRESULTSINASHIFTEDPANDAINTHEEXTRACTEDWATERMARKAORIGINAL1616WATERMARK,BEXTRACTED1616WATERMARK,CDIFFERENCEBETWEENORIGINALANDEXTRACTEDWATERMARKSFOREMBEDDINGWATERMARKBITSTHISRELIANCECAUSESTHESCHEMETOBELESSRESISTANTTOATTACKS,WHICHALTERSTHERANKOFTHEIMAGEBLOCKSTHEHOSTIMAGEISAGREYSCALEIMAGEANDTHEWATERMARKISABINARYIMAGEFIRST,THEHOSTIMAGEISDIVIDEDINTOBLOCKSOFNNPIXELSASINGLEWATERMARKBITISEMBEDDEDINABLOCKTHEBLOCKSARECHOSENRANDOMLYUSINGAPSEUDORANDOMNUMBERGENERATORPRNGBASEDONTHEIRRANKTHEBLOCKSWITHHIGHERRANKSARESELECTEDFIRSTBEFORETHOSEOFLOWERRANKSINORDERTOEMBEDAWATERMARKBITINABLOCKTHEFOLLOWINGPROCEDUREISADOPTEDWEFIRSTPERFORMASVDTRANSFORMATIONONTHESELECTEDBLOCKLETC1ANDC2DENOTETHESECONDANDTHETHIRDELEMENTSU21ANDU31OFTHEFIRSTCOLUMNOFUMATRIX,RESPECTIVELYTHEEMBEDDINGRULESAREASFOLLOWSTOEMBEDAWATERMARKBIT‘1,’THEVALUEOFC1?C2SHOULDBEPOSITIVEANDITSMAGNITUDEISGREATERTHANASTRENGTHFACTOR,SIFTHISCONDITIONISNOTSATISFIED,C1ANDC2AREMODIFIEDASC?1ANDC?2,RESPECTIVELY,ANDAREGIVENBYC?1AS/2,C?2A?S/2,2WHEREA|C1||C2|/2TOEMBEDAWATERMARKBIT‘0,’THEVALUEOFC1?C2SHOULDBENEGATIVEANDITSMAGNITUDEISGREATERTHANTHESTRENGTHFACTOR,SIFTHISCONDITIONISNOTSATISFIED,C1ANDC2ARERESPECTIVELYMODIFIEDASC?1ANDC?2GIVENBYC?1A?S/2,C?2AS/23TORECONSTRUCTTHEWATERMARKEDBLOCK,ANINVERSESVDTRANSFORMATIONISPERFORMEDONTHEMODIFIEDUMATRIXWITHTHEORIGINALDANDVMATRICESTHISWATERMARKEDBLOCKTHENREPLACESTHEORIGINALSELECTEDBLOCKINTHEHOSTIMAGETHISEMBEDDINGPROCESSISREPEATEDUNTILALLTHEWATERMARKBITSHAVEBEENEMBEDDEDINTHISSCHEME,THESELECTIONOFIMAGEBLOCKSBASEDONHIGHERRANKSWOULDLOWERTHEDISTORTIONLEVELOFTHEWATERMARKEDIMAGEHOWEVER,THERANKISNOTARELIABLEFEATUREASITISNOTSTABLETHERANKOFTHESELECTEDBLOCKCOULDCHANGEAFTERMODIFICATIONSAREMADETOTHEELEMENTSC1ANDC2THEREFORE,WITHOUTANYTAMPERINGTOTHEWATERMARKEDIMAGE,THEEXTRACTEDWATERMARKCOULDBECORRUPTEDDUETOACHANGEINRANKOFTHEBLOCKFIG1SHOWSTHECORRUPTIONOFTHEEXTRACTEDWATERMARKDUETOCHANGESINRANKINGENERAL,WHENTHESTRENGTHFACTORINCREASES,THELIKELIHOODOFCHANGINGOFTHERANKOFABLOCKINCREASESTHISLEADSTOAHIGHERLEVELOFCORRUPTIONANDDISTORTIONINTHEWATERMARKANDWATERMARKEDIMAGE,RESPECTIVELYTHEINITIALSTEPSOFTHEEXTRACTIONPROCEDUREARESIMILARTOTHATOFTHEEMBEDDINGPROCESSUPTOANDINCLUDINGTHESELECTIONOFTHECOEFFICIENTSC1ANDC2THEVALUEOFC1?C2DETERMINESTHEVALUEOFTHEEXTRACTEDWATERMARKBITAPOSITIVEDIFFERENCEINDICATESTHATTHEWATERMARKBITISA‘1’WHEREAS,ANEGATIVEDIFFERENCEWOULDIMPLYTHATAWATERMARKBIT‘0’ISEXTRACTED22WATERMARKINGSCHEME2THEEMBEDDINGPROCEDUREOFTHESCHEMEPROPOSEDBYPATRAETAL15ISANIMPROVEDVERSIONOFSCHEME1THEHOSTIMAGEISDIVIDEDINTOANUMBEROFSUPERBLOCKSTHATISEQUALTOTHENUMBEROFWATERMARKBITSFROMEACHSUPERBLOCK,ASUBBLOCKISSELECTEDWHICHISTRANSFORMEDVIASVDTOEMBEDTHEWATERMARKINSTEADOFEMBEDDINGEXCLUSIVELYINTHEUMATRIX,THEVMATRIXISALSOUTILIZEDACOUNTERISINTRODUCEDTOALLOWRANDOMSELECTIONOFEMBEDDINGTHEWATERMARKBITINEITHERUORVMATRIXTOIMPROVETHESECURITYANDROBUSTNESSINADDITION,THECOEFFICIENTSC1ANDC2ARESELECTEDRANDOMLYFROMTHEFIRSTCOLUMNOFTHEUORVMATRICESUSINGAPRNGTHISFLEXIBILITYGIVESANEDGEOVERTHESCHEMEPROPOSEDBYCHANGETAL14,ASMALICIOUSTAMPERINGCANNOTBETARGETEDATTHETWOMODIFIEDCOEFFICIENTSDUETOTHEIRRANDOMSELECTIONHOWEVER,TOMINIMIZETHEDISTORTIONTOTHEWATERMARKEDIMAGE,THEPOSITIONOFC2MUSTBECONSECUTIVETOC1EXPERIMENTSSHOWTHATTHEWATERMARKEDIMAGEQUALITYREDUCESASTHEDISTANCEBETWEENTHEMODIFIEDCOEFFICIENTSISINCREASEDTHEMODIFICATIONSOFC1ANDC2ARESIMILARTOTHEPROCEDUREINSCHEME1THERECONSTRUCTIONOFTHENEWBLOCK,REPLACEMENTOFTHEBLOCKINTOTHEIMAGE,ANDEXTRACTIONPROCEDUREAREALSOSIMILARTOTHATOFSCHEME1THISSCHEMEREMOVESTHERELIANCEONRANKANDALSOIMPROVESSECURITYBYUSINGRANDOMSELECTIONOFCOEFFICIENTSFOREMBEDDINGTHEWATERMARKBITSTHEWEAKNESSOFTHISSCHEMEISTHATTHEROBUSTNESSOFTHESCHEMEISINVERSELYPROPORTIONAL
      下載積分: 10 賞幣
      上傳時(shí)間:2024-03-13
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    • 簡(jiǎn)介:5500英文單詞,英文單詞,32萬英文字符,中文萬英文字符,中文1萬字萬字文獻(xiàn)出處文獻(xiàn)出處SEUNG‐AANNIEJINTHEPOTENTIALOFSOCIALMEDIAFORLUXURYBRANDMANAGEMENTJMARKETINGINTELLIGENCETYNANETAL,2010USERGENERATEDBRANDINGUGB,DEFINEDAS“THESTRATEGICANDOPERATIVEMANAGEMENTOFBRANDRELATEDUSERGENERATEDCONTENTUGCTOACHIEVEBRANDGOALS”BURMANNETAL,2009,P66,ISROOTEDINTHETHEORETICALFRAMEWORKOFTHEIDENTITYBASEDBRANDMANAGEMENTAPPROACH,WHICHVIEWSBRANDIDENTITYASCONSUMERS’SELFREFLECTIONBURMANNANDARNHOLD,2009INLIGHTOFTHISSYMBOLICFUNCTIONOFBRANDSINCONSUMERIDENTITYCONSTRUCTION,THEPRESENTSTUDYEXAMINEDVALUEEXPRESSIVEANDSOCIALADJUSTIVEFUNCTIONSOFLUXURYBRANDSINTHECONTEXTOFSOCIALMEDIALUXURYBRANDSAREEXPECTEDTOEVOKEUNIQUENESSANDEXCLUSIVITYTHROUGHHIGHQUALITY,PREMIUMPRICING,ANDCONTROLLEDDISTRIBUTIONWITHTHEEXPONENTIALGROWTHOFSNSSANDVARIOUSDHARANDCHANG,2009SOCIALMEDIALIKEFACEBOOKANDTWITTERAREADEVELOPINGFORMOFVIRTUALCOMMUNITIES“MEDIATEDSOCIALSPACESINTHEDIGITALENVIRONMENTTHATALLOWGROUPSTOFORMANDBESUSTAINEDPRIMARILYTHROUGHONGOINGCOMMUNICATIONPROCESSES”BAGOZZIANDDHOLAKIA,2002,P3UNLIKEMANYTRADITIONALMEDIAWHEREINDIVIDUALSCONSUMECONTENTPASSIVELY,COMMUNITYMEMBERSINTHESESETTINGSCREATECONTENTTHROUGHACTIVEPARTICIPATIONSUCHCONSUMERGENERATEDCONTENTSHAPESVIRTUALCOMMUNITIES’UNIQUECHARACTERISTICSANDINFLUENCESTHECREATIONOFACAPITALOFKNOWLEDGEOROPINIONSPREVIOUSRESEARCHDEMONSTRATESTHATCONSUMERSPREFERRECOMMENDATIONSFROMOTHERCONSUMERSOVERPROFESSIONALREVIEWSBYCRITICS,ESPECIALLYFORHEDONICGOODSDELLAROCASETAL,2007SMITHETAL,2005THISFINDINGIMPLIESTHEPOTENTIALIMPACTOFUGCABOUTHEDONICBRANDSEMBEDDEDINSOCIALMEDIAONBRANDMANAGEMENTBECAUSELUXURYBRANDSREPRESENTCONSUMERS’HEDONIC,ASOPPOSEDTOUTILITARIAN,MOTIVATIONTHEMAINOBJECTIVEOFTHISPROJECTWASTOTESTTHEPOTENTIALOFSOCIALMEDIAMARKETINGFORLUXURYBRANDMANAGEMENTTOINVESTIGATECONSUMERS’PERCEPTIONSOFANACTUALLUXURYBRANDCURRENTLYAVAILABLEINTHEGLOBALMARKETANDITSREALFACEBOOKPAGEAVAILABLEONTHEWEBINANECOLOGICALLYVALIDSETTING,THISSTUDYLEVERAGEDTHEWORLD’SLARGESTLUXURYBRANDLOUISVUITTON’SFACEBOOKTHEPRESENTRESEARCHALSOPROMPTEDPARTICIPANTSTOEXPLORELOUISVUITTON’SFACEBOOKPAGEACTIVELY,EVALUATETHEBRAND’SFACEBOOKINTERFACESEGFACEBOOKWALL,OVERALLDESIGN,RECENTUPDATES,PROFILEPICTURES,INFORMATION,PHOTOS,VIDEOS,CONSUMERGENERATEDCONTENTS“LIKE,”“COMMENTS,”“SHARE,”“TALKABOUTTHEPAGE”,BRANDCONSUMERINTERACTIONS,ETC,ANDINDICATETHEIRPERCEPTIONSOFTHELUXURYBRANDEMBEDDEDINITSSOCIALMEDIAANDBEHAVIORALINTENTIONSTOUTILIZETHELUXURYBRAND’SSOCIALMEDIAFORONLINESEARCHINGVISITINGLOUISVUITTON’SFACEBOOKMAYSTIMULATECONSUMERS’INTERESTINUSINGFACEBOOKFORONLINESHOPPINGTHISPERK,INTURN,MAYRESULTINCONSUMERS’BEHAVIORALINTENTIONSTOREVISITLOUISVUITTON’SFACEBOOKANDOTHERSOCIALMEDIAINWHICHAWIDERANGEOFBRANDRELATEDUGCSAREAVAILABLETHEFIRSTRESEARCHQUESTIONRQ1,THEREFORE,EXAMINEDTHERELATIONSHIPBETWEENCONSUMERS’WILLINGNESSTOUTILIZEFACEBOOKFORONLINESHOPPINGRELATEDSEARCHANDTHEIRINTENTIONSTOREVISITLOUISVUITTON’SSOCIALMEDIARQ1ISTHEREACORRELATIONBETWEENCONSUMERS’INTERESTINUTILIZINGFACEBOOKFORONLINESHOPPINGRELATEDSEARCHANDTHEIRINTENTIONSTOREVISITALUXURYBRAND’SSOCIALMEDIATHEWIDESPREADPHENOMENONOFRESEARCHONLINEANDPURCHASEOFFLINEROPOINDICATESTHATCONSUMERSCONDUCTTHEIRPRODUCTRESEARCHONLINEBUTPURCHASEVIATRADITIONALCHANNELSSUCHASOFFLINESTORESHEILETAL,2010ROPOISANIMPORTANTCONSTRUCTTOINVESTIGATEINCONSUMERRESEARCHONINTERACTIVEMARKETINGANDONLINESHOPPINGASTHEPUREINTERNETMODELHASGIVENWAYTOHYBRIDFORMSOFECOMMERCEWHEREBYFIRMSCOMBINETHEIRTRADITIONALBRICKANDMORTARBUSINESSESWITHWEBCHANNELSWHITTENETAL,2001,“CLICKANDMORTAR”AND“CYBERENHANCEDRETAILING”HAVEEMERGEDASDISTINCTBUSINESSMODELSOTTOANDCHUNG,2000SUCHHYBRIDCOMPANIESOBTAINCOMPETITIVEADVANTAGESFROMCOSTREDUCTIONS,VALUEADDEDSERVICES,ANDEXTENSIONSINTONEWMARKETSMADEPOSSIBLEBYINTEGRATINGTHEIRPHYSICALSTORESANDVIRTUALPRESENCESTEINFIELDETAL,2001ASARESULT,ECOMMERCEANDONLINESHOPPINGMIGHTBEPERCEIVEDASATHREATTOBRANDSWITHONLYOFFLINEBRICKANDMORTARSTORESTHEROPOPHENOMENONISPARTICULARLYRELEVANTTOLUXURYBRANDS’PRODUCTSGIVENTHEHIGHCOSTSOFPURCHASINGANDTHEHIGHRISKSOFCOUNTERFEITLUXURYBRANDSONLINEROPOINLUXURYBRANDCONSUMPTIONCANBEOPERATIONALLYDEFINEDASCONSUMERS’BEHAVIORALINTENTIONSTOVISITALUXURYBRAND’SONLINECHANNELSBEFOREMAKINGANOFFLINEPURCHASESOCIALMEDIAFACEBOOK,TWITTER,YOUTUBE,ETCCANSERVEASLUXURYBRANDEVALUATIONFORUMSWHERECONSUMERSEVALUATETHEQUALITY
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    • 簡(jiǎn)介:6500英文單詞,英文單詞,36萬英文字符,中文萬英文字符,中文11萬字萬字文獻(xiàn)出處文獻(xiàn)出處?ZTAMURD,KARAKADILAR?SEXPLORINGTHEROLEOFSOCIALMEDIAFORSMESASANEWMARKETINGSTRATEGYTOOLFORTHEFIRMPERFORMANCEPERSPECTIVEJPROCEDIASOCIALANDBEHAVIORALSCIENCES,2014,150511520EXPLORINGTHEROLEOFSOCIALMEDIAFORSMESASANEWMARKETINGSTRATEGYTOOLFORTHEFIRMPERFORMANCEPERSPECTIVEDILHAN?ZTAMUR,?BRAHIMSARPERKARAKADILARABSTRACTSOCIALMEDIAISNOTONLYACOMMUNICATIONTOOLFORAMUSEMENT,BUTITISALSOANIMPORTANTPARTOFMARKETINGSTRATEGIESINBUSINESSLIFETHISPAPERAIMSATANALYZINGTHEROLEOFSOCIALMEDIAFORSMALLANDMEDIUMSIZEDENTERPRISESSMESASANEWMARKETINGSTRATEGYTOOLFORTHEFIRMPERFORMANCEPERSPECTIVETHISMANUSCRIPTISFOCUSEDONACASESTUDYINCLUDINGTHECOMPARISONANDANALYSISOFTOTALLYFOURAMERICANANDTURKISHCOMPANIES’FACEBOOKANDTWITTERACCOUNTSINTERMSOFTHENUMBEROFLIKESANDFOLLOWERS,RICHNESSOFCONTENT,INTERACTIONWITHCUSTOMERSANDTHEUSEOFLANGUAGEWITHINTHISRESEARCH,THEQUALITATIVEMETHODISUSEDINORDERTOSEEHOWTHESECOMPANIESENGAGEWITHTHEIRCUSTOMERSONLINEANDUSESOCIALMEDIAASASTRATEGICTOOLOFSOCIALNETWORKMARKETINGSNMBRIEFLYFINDINGSOFTHISSTUDYSUGGESTSTHATTHECOMMONPROBLEMSOFTHETURKISHSMESARERELATEDWITHUSINGFORMALLANGUAGEDURINGTHECUSTOMERSCOMMUNICATIONPROCESSANDCREATINGUNATTRACTIVECONTENTLACKINGRICHNESSTOATTRACTTHEIRCUSTOMERSATTENTIONINTHEIRSOCIALMEDIAACTIVITIESANOTHERNOTEWORTHYPOINTISTHATFROMTHEAMERICANSMESPERSPECTIVE,THEYARELESSEFFECTIVEINUSINGTWITTERWHENCOMPAREDTOTHEIRFACEBOOKACCOUNTSKEYWORDSMICROBLOGGINGTOOLSSOCIALNETWORKMARKETINGSNMWORDOFMOUTHMARKETINGWOMQUALITATIVEDESCRIPTIVEANDCONTENTANALYSIS1INTRODUCTIONTHEINTERNETGIVESUSAWIDERANGEOFOPPORTUNITIESSUCHASHAVINGACONNECTIONWITHPEOPLEALLAROUNDTHEWORLD,CREATING,SHARINGANDDISSEMINATINGCONTENTS,GAININGANDSEARCHINGINFORMATIONONUNLIMITEDNUMBEROFSUBJECTSANDSTAYINGUPTODATEMOREORLESS,THEREARESOMEINDISPUTABLEOUTCOMESANDCHANGESDUETOTHEEMERGENCEOFINTERNETBUTESPECIALLYTHEWIDESPREADUSEOFSOCIALMEDIAONEOFTHESECRUCIALCHANGESHAPPENSINBUSINESSMODELS,ASWELLBYTHEBEGINNINGOF21THCENTURY,THEUSEOFINTERNETANDSOCIALMEDIAHASBECOMEAPARTOFBUSINESSSTRATEGIESINADDITIONTOTHIS,THECOMPANIESSTARTEDUSINGUNIQUEQUALITIESOFWEBANDHAVESHIFTEDTHEIRMARKETSTRATEGYTOECOMMERCEWEBHASBECOMEONEOFTHEMOSTPROFITABLETOOLSOFPROMOTINGTHEPRODUCTSANDSERVICESTOATTRACTTHETARGETAUDIENCESOMEOFTHEMGOTINTOTHEMARKETASANERETAILER,SOMEOTHERSBECAMECONTENTPROVIDER,TRANSACTIONBROKER,MARKETCREATORORSERVICEPROVIDERHOWEVER,ONEOFTHEMOSTIMPORTANTREASONSTHATMADETHEMPENETRATEINTOTHEMARKETISLOWBARRIERSTOENTRYTHAT’SWHYMANYSMALLANDMEDIUMSIZEDENTERPRISESSMESPUTTHEIRPRODUCTSONTHEWEBORUSEMULTIPLEBUSINESSMODELSINCLUDINGTHEINTERNETHENCEFORTH,THEFIRMSBEGANADDINGONLINEINFRASTRUCTURETOTHEIRBUSINESSMODELASWELLINADDITIONTOTHIS,THEYCHANGEDTHEREVENUEMODELSBECAUSEOFTHEREMARKABLERETURNONTHEINTERNETANDMODIFIEDANDRENEWEDTHEKEYELEMENTSOFTRADITIONALMARKETINGBYTHETIMEOFTHESEGROUNDBREAKINGDEVELOPMENTSSOCIALMEDIAHASALSOBECOMEATURNINGPOINTDUETOITSREALISTICOPPORTUNITIESFROMTHESTANDPOINTOFBUSINESSSUCHASCOSTEFFECTIVENESS,TIMESAVINGANDENGAGEMENTWITHCUSTOMERSTHEMORECOMPANIES,ESPECIALLYSMESSTARTEDTAKINGTHEADVANTAGEOFSOCIALMEDIATHEMOREITHASBECOMEAPOPULARMARKETINGTOOLUNDERTHETITLEOFSOCIALNETWORK“MINGLERS”THOSEWHOPOSTWITHNOREGULARITYORFREQUENCYAND“EVANGELISTS/INSIDERS”THOSEWHOAREENTHUSIASTIC,EXPERTANDREGULARINTHEIRCONTRIBUTIONSSOMEOTHERRESEARCHERSSPLITUSERSINTOSLIGHTLYDIFFERENTSETS,FOREXAMPLE“SOCIALCLICKERS”USERSWHOCOMMUNICATEWITHFRIENDSANDCREATECONTENTONMESSAGEBOARDSANDREVIEWSITES,“ONLINEINSIDERS”AVIDONLINESHOPPERSWHOVOCALIZEPRODUCTPREFERENCESAND“CONTENTKINGS”YOUNGMENADDICTEDTOONLINEENTERTAINMENTTHESEGROUPINGSDEMONSTRATETHECOMPLEXITYANDLACKOFUNIFORMMEASUREMENTSFORMARKETERSTARGETINGUSERSOFSOCIALMEDIAMILLERANDLAMMAS,20103INORDERTOUSESOCIALMEDIAASAMARKETINGTOOLFIRSTOFALL,ITISCRUCIALTODOTHEMARKETDISCOVERYTHEFIRSTSTEPISTODEFINETHETARGETCUSTOMERSTHEREARESOMEQUESTIONSTHATMIGHTBEHELPFUL,SUCHAS,“WHATARETHEIRDEMOGRAPHICCHARACTERISTICS”,“DOTHEYHAVEASPECIFICLOCATION”,“WHATARETHEIRDESIRES”,AND“WHATDOTHEYCURRENTLYBUY”THESECONDSTEPISTOKNOWWHERETHEYGOONLINEITISSACROSANCTTOKNOWWHICHSOCIALMEDIACHANNELSTHEYPREFER,WHATBLOGSTHEYREGULARLYREADWHATARTICLESINTERESTTHEMANDWHATVIDEOSTHEYWATCHTHELASTSTEPISTODEFINETHECOMPETITIONTHECOMPANYMUSTKNOWTHEMAJORPLAYERSINTHEMARKETWHOISBUYINGADWORDSADSANDWHOHASTHETOPRANKINGSINORDERTOCREATETHECONTENTINASIMILARWAYBESIDES,THEREARESOMEOTHERIMPORTANTCHANNELSCONCERNINGTHEWAYTOFINDTHETARGETCUSTOMERSLIKEDISCUSSIONFORUMSANDPRESSRELEASESTHEYCANGENERATETRAFFICTOCOMPANIES’CONTENTTHROUGHFINDINGCOMMUNITIESANDKEYWORDSTHEYINCLUDEAWARENESS,TRUSTANDREPUTATIONARETHEIMPORTANTBENEFITSOFUSINGSOCIALMEDIAFORCOMPANIESTOREINFORCETHEIRMARKETPOSITIONGLIGORIJEVICANDLEONG,2011SOCIALNETWORKMARKETINGSNMDUETOTECHNOLOGICALINFRASTRUCTUREDRAMATICALLYCHANGESINTHELASTDECADETHATREQUIRESTHESOCIALMEDIAANDMARKETINGWORKSCLOSELYINBUSINESSLIFEMARKETINGTEAMSUSEVARIOUSWAYSOFSOCIALMEDIATHATINCREASESTHESEARCHABILITYOFTHEBRANDORTHECOMPANYANDCREATESTWOWAYCOMMUNICATIONWITHCUSTOMERSTHETERM,SOCIALNETWORKMARKETINGSNM,ARISEOUTOFTHISCONNECTIONCURRENTLY,MOSTPREVALENTSNMPRACTICESINVOLVECREATINGANDOPERATINGACOMPANY’SFANPAGE,MANAGINGPROMOTIONS,MAINTAININGPUBLICRELATIONS,ANDCONDUCTINGMARKETRESEARCHOTHERACTIVITIESINCLUDEPROVIDINGCUSTOMERSUPPORT,ENCOURAGINGCUSTOMERREVIEWSANDDISCUSSIONS,ANDRECRUITINGBETTIOLETAL,2012CHUAETAL,2009GLIGORIJEVICANDLEONG,2011NEWMAN,2013PENTINAETAL,2012ITISKNOWNTHAT,KEYTOBUSINESSSUCCESSWITHSNMISTHEABILITYTOENGAGEFOLLOWERSINADDITIONTOTHIS,SMALLERCOMPANIESAREMORESUITEDTOUTILIZESNMDUETOTHEIRGREATERFLEXIBILITYANDHIGHERNEEDTOCONTAINMARKETINGCOMMUNICATIONSCOSTSPENTINAETAL,201267ACCORDINGTOTHESMESORGANIZATIONALOBJECTIVESANDCAPABILITIESSOMEOFTHEMONLYUSEINTERNETFORUMBLOGSINORDERTOGATHERINDUSTRYSPECIFICINFORMATIONANDPROMOTINGTHEIREVENTSSOMEOTHERSAREHIGHLYACTIVEONMICROBLOGGINGTOOLSSUCHASFACEBOOK,TWITTERANDGOOGLEFORONLINEADVERTISINGANDCREATINGANEFFECTIVEONLINECOMMUNICATIONNETWORKGLIGORIJEVICANDLEONG,2011496SNMISMOREEFFECTIVEINBUILDINGBRANDAWARENESSANDENHANCINGBRANDREPUTATIONTHANGENERATINGLEADSANDINCREASINGSALESBUTEVENINTHISFUNCTION,SNMISONLYONEPARTOFINTEGRATEDMARKETINGCOMMUNICATIONSANDITISDIFFICULTTOASCERTAINITSCONTRIBUTIONCOMPAREDTOPAIDADVERTISINGANDOTHERTYPESOFPROMOTIONPENTINAETAL,201268WORDOFMOUTHWOMANDEWOMMARKETINGWITHTHEPROLIFERATIONOFSOCIALMEDIA
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    • 簡(jiǎn)介:CHAPTER19RESEARCHOFINFORMATIONDISSEMINATION’SPUBLICRISKMANAGEMENTINWEMEDIAERASHUAIXUABSTRACTWEMEDIAWHICHSTANDSOUTAMONGMANYNETWORKAPPLICATIONS,HASLARGELYCHANGEDTHEFORMOFINFORMATIONDISSEMINATION’SPUBLICRISKMANAGEMENTTHROUGHSUCHAPERSONALIZEDNETWORKPLATFORMOFINFORMATIONANDDISSEMINATION,USERSCANRELEASETHEWORDS,PICTURES,AUDIO,VIDEOSANDOTHERMULTIMEDIAINFORMATIONBYTHEWBE,MOBILEPHONEANDOTHERDEVELOPINGCLIENTCOMPONENTSATPRESENT,OURCOUNTRYISUNDERGOINGASPECIALPERIODOFECONOMICTRANSITIONANDSOCIALTRANSFORMATIONWHICHCAUSEDFIERCESOCIALCHANGESINTHISPAPER,BASEDONTHEANALYSISOFWEMEDIATECHNOLOGYCHARACTERISTICS,FORMSANDFEATURESOFDISSEMINATION,THEAUTHORWILLFURTHERANALYZEPRESENTSTATEANDPROBLEMSOFINFORMATIONDISSEMINATION’SRISKMANAGEMENTINWEMEDIAERAANDFINALLYTHEAUTHORPUTSFORWARDRISKMANAGEMENTMEASURESOFWEMEDIAINFORMATIONDISSEMINATIONKEYWORDSWEMEDIAINFORMATIONDISSEMINATIONRISKMANAGEMENT191PREFACEASAPOPULARWAYOFINFORMATIONDISSEMINATION,WEMEDIASUCHASMICROBLOG,REPRESENTSTHELATESTTECHNOLOGYANDINFORMATIONFEATURESOFINTERNETERAMICROBLOG,THETYPICALREPRESENTATIVEOFWEMEDIA,WASBORNABROADANDREVOLVEDINTONEWINTERNETDISSEMINATIONMEDIAAFTERBEINGINTRODUCEDTOCHINAACCORDINGTOTHE“SOCIALBLUEBOOK”ISSUEDINDECEMBER2009BYCHINESEACADEMYOFSOCIALSCIENCE,MICROBLOGISCALLED“THEMOSTDESTRUCTIVEPUBLICOPINIONCARRIER”BYRESEARCHERSSOMERESEARCHERSTHINKTHATBASEDONWEB20TECHNOLOGYANDITSMULTIMEDIANATURE,WEMEDIAMULTIPLIESITSDISSEMINATIONSTAGEANDMODE,ANDMAKESORIGINALSXUBSCHOOLOFPOLITICALSCIENCEANDPUBLICADMINISTRATION,UNIVERSITYOFELECTRONICSCIENCEANDTECHNOLOGYOFCHINA,CHENGDU611731,PRCHINAEMAILXUSHUAISHUAI229163COM227JXUETALEDS,PROCEEDINGSOFTHESEVENTHINTERNATIONALCONFERENCEONMANAGEMENTSCIENCEANDENGINEERINGMANAGEMENTVOLUME1LECTURENOTESINELECTRICALENGINEERING241,DOI101007/9783642400780_19,?SPRINGERVERLAGBERLINHEIDELBERG201419RESEARCHOFINFORMATIONDISSEMINATION’SPUBLIC229PUBLICRISKREFERSTOTHERELATEDRISKSOFPROBLEMSARISINGOUTOFPUBLICINTERESTMAINTENANCEANDPUBLICAFFAIRSMEANTHEAFFAIRSRELEVANTTOPROTECTINGINDIVIDUALRIGHTS,BALANCINGINTERESTANDENSURINGJUSTICEOFPOLITICALPROCESSRISKEVALUATIONISCOMPLEX,REQUIRINGTHEANALYSISOFRISKFROMTHEDIFFERENTPERSPECTIVESOFTHEPUBLICANDPRIVATESECTORENTITIES3THEGOVERNMENTOFTENMANAGESPUBLICRISKINDIRECTLY,THATISTOSAY,THROUGHPOLICYMAKINGORCONSIGNINGTOOTHERDEPARTMENTS,THEGOVERNMENTCANMANAGETHEPUBLICRISKTHATISPUBLICITYBUTNOTWITHINTHESCOPEOFDIRECTINTERVENTION41923RISKMANAGEMENTRISKMANAGEMENTISANEWMANAGEMENTDISCIPLINETHATSTUDIESTHEREGULARITYOFRISKSANDRISKCONTROLTECHNOLOGYTHERISKMANAGEMENTPROCESSISMADEUPOFSEVERALPOINTINTIMEASSESSMENTSOFRISKTHATNEEDTOBEREEVALUATEDASRISKSEVOLVE5THROUGHTHERISKIDENTIFICATION,ESTIMATIONANDEVALUATION,ECONOMICENTITIESOPTIMIZEANDREARRANGEVARIOUSRISKMANAGEMENTTECHNOLOGY,SOASTOIMPLEMENTEFFECTIVECONTROLUPONRISKS,PROPERLYHANDLETHECONSEQUENCEOFLOSSCAUSEDTHUSTHEGOALOF“LEASTEXPENSE,MOSTSECURITY”CANBEACHIEVEDRISKMANAGEMENTISANIMPORTANTPARTOFPUBLICAFFAIRSMANAGEMENT,ASTHEMAINRESPONSIBLESUPERVISOR,THEGOVERNMENTINEVITABLYUNDERTAKESTHETASKSOFDEALINGWITHALLKINDSOFDISASTERSANDCRISIS6193RESEARCHSUBJECTDISSEMINATIONMODEOFWEMEDIA1931DISSEMINATIONSTRUCTUREOFBLOGINFORMATIONKNOWLEDGESHARINGMEANSTHATANINDIVIDUAL,TEAMANDORGANIZATIONSHARETHEKNOWLEDGEWITHOTHERMEMBERSOFTHEORGANIZATIONINTHECOURSEOFACTIVITIESTHROUGHTHEVARIOUSWAYS7WEMEDIATRANSMITSINFORMATIONBYINDIVIDUALITYAFTERTHEPOPULARIZATIONOFCOMPUTERSDUETOITSFISSIONLIKESPREAD,WEMEDIAEFFECTISMOREANDMORECLOSETOMASSDISSEMINATIONMIRCROBLOG,FOREXAMPLE,HASCOMPLICATEDNETWORKASTHESOCIALWEBTHROUGHTHECONNECTIONOFEACHNODE,INFORMATIONISABLETODIFFUSEANDSPREADCONSTANTLYINTHISNETWORKPLATFORM,PEOPLEARENOTALWAYSABLETOOBTAININFORMATIONDIRECTLYFROMTHEORIGINALSOURCE,BUTOFTENTRANSFERINFORMATIONBYMESSAGEFORWARDTHEWHOLESTRUCTUREOFMICROBLOGISALSOABINARYTRANSMISSIONSTRUCTUREFORMEDBY“THEKEYNODEANDCOMMONNODE”THUSTHEROLESOFUSERSARENATURALLYDIVIDEDINTOKEYCOMMUNICATORANDORDINARYCOMMUNICATORITSDISSEMINATIONMODEISSHOWSINFIG191
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    • 簡(jiǎn)介:FULLTERMSCONDITIONSOFACCESSANDUSECANBEFOUNDATHTTP//WWWTANDFONLINECOM/ACTION/JOURNALINFORMATIONJOURNALCODEWTTM20JOURNALOFTRAVELTOURISMMARKETINGISSN10548408PRINT15407306ONLINEJOURNALHOMEPAGEHTTP//WWWTANDFONLINECOM/LOI/WTTM20THEIMPACTOFSOCIALMEDIAONTHECONSUMERDECISIONPROCESSIMPLICATIONSFORTOURISMMARKETINGSIMONHUDSONKARENTHALTOCITETHISARTICLESIMONHUDSONKARENTHAL2013THEIMPACTOFSOCIALMEDIAONTHECONSUMERDECISIONPROCESSIMPLICATIONSFORTOURISMMARKETING,JOURNALOFTRAVELTOURISMMARKETING,3012,156160,DOI101080/105484082013751276TOLINKTOTHISARTICLEHTTPS//DOIORG/101080/105484082013751276PUBLISHEDONLINE04MAR2013SUBMITYOURARTICLETOTHISJOURNALARTICLEVIEWS15515VIEWRELATEDARTICLESCITINGARTICLES57VIEWCITINGARTICLESSIMONHUDSONANDKARENTHAL157FIGURE1THECONSUMERDECISIONJOURNEYTODAYBASEDONCOURTETAL,2009ANDBONDSOCIALMEDIAMAKETHE“EVALUATE”AND“ADVOCATE”STAGESINCREASINGLYRELEVANTTHEMODELHASBEENMODIFIEDINTHISRESEARCHNOTETORECOGNIZETHEIMPORTANCEOFTHE“ZEROMOMENTOFTRUTH”ZMOT,ATERMRECENTLYCOINEDTODESCRIBETHENEWREALITYWHEREMARKETERSHAVETOCOMPETEFORSHOPPERS’ATTENTIONONLINELONGBEFOREAPURCHASEDECISIONISMADELECINSKI,2011SOHOWARETOURISMMARKETERSUSINGSOCIALMEDIATOENGAGEWITHCONSUMERSTHROUGHOUTTHISNEWCONSUMERDECISIONJOURNEYATTHEFIRST“CONSIDER”STAGE,SOCIALMEDIACAMPAIGNSAREINCREASINGLYBEINGUSEDTODRIVETRAFFICTOTOURISMWEBSITESTUSSYADIAHFESENMAIER,2009FOREXAMPLE,IN2011,VISITBRITAINTARGETEDTHEGENYAUDIENCEINTHEUNITEDSTATES,CANADA,ANDAUSTRALIAONFACEBOOKTHROUGHITS“UNITETHEINVITE”CAMPAIGNFOLLOWERSOFVISITBRITAIN’SFACEBOOKANDTWITTERPAGES,CALLEDLOVEUK,WEREINVITEDTOREGISTERFORAUNITETHEINVITEAPPEACHAPPLICANTWASASKEDTOUPLOADAPICTUREOFHIMORHERSELFANDTHEYWERETHENSENTTHEPHOTOOFANOTHERRANDOMREGISTRANT,WHICHTHEYWEREASKEDTOUPLOADTOTHEIRFACEBOOKWALLANDENCOURAGEFACEBOOKFRIENDSTOSHARESOTHATTHEYCOULDLOCATETHEIRMATCHONTHESOCIALNETWORKTHEFASTESTPAIRTO“UNITETHEIRINVITE”EACHWONATRIPFORTWOTOTHEUNITEDKINGDOMTHECAMPAIGN’SGOALWASTODRIVETRAFFICTOTHELOVEUKFACEBOOKPAGE,WHEREVISITORSWOULDSEEDIGESTIBLECHUNKSOFINTERESTINGANDQUIRKYNEWSABOUTBRITISHCULTURETWELVETHOUSANDPEOPLEENTEREDUNITETHEINVITE,ANDTHELOVEUKFACEBOOKPAGEGAINED25,000FANSDURINGTHECAMPAIGN,ACCORDINGTOVISITBRITAINBIRKNER,2011ATTHENEXT“EVALUATION”STAGE,CONSUMEROUTREACHTOMARKETERSANDOTHERSOURCESOFINFORMATIONAREMUCHMORELIKELYTOSHAPETHEIRENSUINGCHOICESTHANMARKETERS’EFFORTSTOPERSUADETHEMCOMPANIESARENOLONGERTHEUNRIVALEDEXPERTSONTHEATTRIBUTESORQUALITYOFBRANDSANDPRODUCTSONLINEREVIEWSOFHOTELSORCRUISELINES,FOREXAMPLE,PLAYANIMPORTANTROLEDURINGTHEEVALUATIONSTAGEWHERETHEYAPPEARDIRECTLYONTRAVELCOMPANYWEBSITES,THEYREPRESENTANOPPORTUNITYFORTHECOMPANYTOADDRESSNEGATIVECOMMENTSANDMITIGATETHEIMPACT,WHILEPOSITIVEREVIEWSREPRESENTCOSTFREE,COMPELLING
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