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簡(jiǎn)介:1600單詞,單詞,9000英文字符英文字符,3050字文獻(xiàn)出處文獻(xiàn)出處COXT,PARKJHFACEBOOKMARKETINGINCONTEMPORARYORTHODONTICPRACTICEACONSUMERREPORTJJOURNALOFTHEWORLDFEDERATIONOFORTHODONTISTS,2014,324347原文FACEBOOKMARKETINGINCONTEMPORARYORTHODONTICPRACTICEACONSUMERREPORTTRENTCOX;JAEHYUNPARKABSTRACTBACKGROUNDTHEINTRODUCTIONOFFACEBOOKHASBROUGHTADDITIONALMARKETINGOPPORTUNITIESTOORTHODONTICPRACTICESOCIALMEDIA–BASEDMARKETINGISDIFFERENTFROMTRADITIONALMARKETINGSTRATEGIESDUETOITSINTERACTIVENATURETHEAIMSOFTHISSTUDYWERETODETERMINECONSUMERSPERCEPTIONSOFFACEBOOKMARKETINGANDTODETERMINEWHICHFEATURESOFORTHODONTISTSFACEBOOKPAGESARETHEMOSTEFFECTIVEINATTRACTINGPATIENTSMETHODSTHISSURVEYBASEDSTUDYCONTAINED35QUESTIONSANDWASADMINISTEREDTO140INDIVIDUALSTHERESPONDENTSWEREAGED18YEARSOROLDERANDREPRESENTEDVARIOUSETHNICITIESTHISSTUDYDETERMINEDWHICHTYPESOFMARKETINGACTIVITYAREMOSTEFFECTIVEINATTRACTINGPATIENTSTHROUGHTHESOCIALMEDIAVENUEFACEBOOKTHEMAJORITYOFTHESURVEYITEMSWEREFORMATTEDBASEDONA5POINTLIKERTTYPESCALERESULTSEIGHTYTWOPERCENTOFTHERESPONDENTSCONSIDEREDTHEMSELVESTOBEACTIVEFACEBOOKUSERSFORTYPERCENTINDICATEDALIKELIHOODOFVISITINGANORTHODONTISTSFACEBOOKPAGEBEFORERECEIVINGTREATMENTATHISORHERPRACTICE,WITHAPPROXIMATELY35INDICATINGTHATTHEFACEBOOKPAGEWOULDBEANIMPORTANTFACTORINTHEIRDECISIONTHERESPONDENTSINDICATEDTHATTHEREWEREKEYELEMENTSOFFACEBOOKTHATWOULDATTRACTTHEIRATTENTIONANDHELPTHEMTOMAKETHEIRDECISIONABOUTWHERETORECEIVETREATMENTCONSUMERSINDICATEDTHATTHEMOSTIMPORTANTFACEBOOKMARKETINGCOMPONENTSINORDEROFIMPORTANCEARE1ANORTHODONTISTSCREDENTIALS2BEFOREANDAFTERPHOTOGRAPHS3CONSUMERFOCUSEDCONTENTAND4THEORTHODONTISTSPHOTOGRAPHADDITIONALCOMPONENTSTHATAREEFFECTIVEINCLUDEALINKTOTHEPRACTICESELGINELUCIDATEDTHEFACTORSAFFECTINGPATIENTSELECTIONOFANORTHODONTICPRACTICEBYSURVEYING210INDIVIDUALSELGINFOUNDTHATTHEMOSTIMPORTANTFACTORSINFLUENCINGTHEDECISIONAREBEINGMADETOFEELCOMFORTABLE,ACARINGATTITUDEOFTHEPRACTITIONER/STAFF,CLEARCOMMUNICATIONFROMTHEPRACTITIONER/STAFF,ANDACLEANOFFICETHELEASTIMPORTANTFACTORSWEREREPORTEDTOBEOFFICEAMENITIES,WHICHMAYINCLUDEREFRESHMENTS,VIDEOGAMES,ANDWIFIRESPONDENTSALSOINDICATEDTHATDOCTORDEMOGRAPHICS,SUCHASAGE,SEX,RELIGION,ANDETHNICITY,WEREDEEMEDASUNIMPORTANTBEDAIRETALPERFORMEDANON–CONSUMERBASEDSTUDYTODETERMINEORTHODONTISTSOPINIONSOFTHEFACTORSTHATINFLUENCEAPATIENTSCHOICEOFPRACTITIONERTHESTUDYCONCLUDEDTHATORTHODONTISTSBELIEVETHATTHEFACTORSAFFECTINGTHECHOICEMADEBYADULTPATIENTSAREADOCTORWHOMAKESYOUFEELCOMFORTABLE,ADOCTORWITHACARINGATTITUDE,ANDTHEDOCTORSOVERALLREPUTATIONSIMILARLY,ORTHODONTISTSFELTTHATTHEFACTORSAFFECTINGTHEDECISIONOFTHEPARENTSOFADOLESCENTSAREADOCTORWITHACARINGATTITUDE,ADOCTORWHOMAKESYOUFEELCOMFORTABLE,ANDASTAFFWITHACARINGATTITUDEARECENTARTICLEBYJORGENSENPROVIDESRECOMMENDATIONSFORORTHODONTISTSINTERESTEDINUSINGSOCIALMEDIATOPROMOTETHEIRPRACTICESHOWEVER,THISWORKWASBASEDONTHEAUTHORSOPINIONANDEXPERIENCERATHERTHANONDATAHESTATESTHATTHEPURPOSEOFSOCIALMEDIAMARKETINGISTOBRINGNEWPATIENTSINTOTHEPRACTICEFAMILIESOFTENREALIZETHENEEDFORORTHODONTICTREATMENTAND,WHETHERORNOTTHEYAREGIVENAREFERRAL,THEYBEGINASEARCHFORANYRECOMMENDATIONSORCOMPLAINTSFROMFORMERPATIENTSAFACEBOOKPAGECANBEUSEFULINALLOWINGTHEPROSPECTIVEPATIENTTOWITNESSTHEINTERACTIONSHAPPENINGONTHEFACEBOOKPAGEINCLUDINGFACEBOOKLIKESANDRECOMMENDATIONSANDITISIMPORTANTTOMAKEALINKTOTHEPRACTICESWEBSITECLEARANDPRESENTSOTHATTHEPOTENTIALPATIENTCANREFERENCETHISCOMPONENTOFTHEONLINEPRESENCEASWELLNOSTUDYHASSOUGHTTODETERMINEWHICHASPECTSOFSOCIALMEDIAMARKETINGTHROUGHFACEBOOKAREMOSTVALUABLEASDETERMINEDBYTHECONSUMERTHEPRESENTSTUDYSOUGHTTOMEETTHISNEEDBYEXPLORINGASPECTSOFAFACEBOOKPAGETHEPURPOSEOFTHISSTUDYWASTODETERMINEWHICHASPECTSOFAFACEBOOKPAGEAREMOSTIMPORTANTTOTHECONSUMERANDAREMOSTEFFECTIVEFROMAMARKETINGSTANDPOINT2METHODSANDMATERIALSASURVEYCONTAINING35ITEMSREGARDINGRESPONDENTSDEMOGRAPHICS,FACEBOOKUSAGE,FACEBOOKPAGECONTENT,ANDOBJECTIVERATINGSOFORTHODONTICPRACTICES
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上傳時(shí)間:2024-03-16
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簡(jiǎn)介:DIGITALSIGNALPROCESSING202010442–453CONTENTSLISTSAVAILABLEATSCIENCEDIRECTDIGITALSIGNALPROCESSINGWWWELSEVIERCOM/LOCATE/DSPANOVELCRTBASEDWATERMARKINGTECHNIQUEFORAUTHENTICATIONOFMULTIMEDIACONTENTSJAGDISHCPATRAA,?,AKARTHIKA,CEDRICBORNANDBASCHOOLOFCOMPUTERENGINEERING,NANYANGTECHNOLOGICALUNIVERSITY,NANYANGAVENUE,SINGAPOREBHEIGVD,UNIVERSITYOFAPPLIEDSCIENCES,YVERDONLESBAINS,SWITZERLANDARTICLEINFOABSTRACTARTICLEHISTORYAVAILABLEONLINE28JULY2009KEYWORDSDIGITALWATERMARKINGCHINESEREMAINDERTHEOREMSINGULARVALUEDECOMPOSITIONDIGITALWATERMARKINGTECHNIQUESHAVEBEENPROPOSEDASASOLUTIONTOTHEPROBLEMOFCOPYRIGHTPROTECTIONOFMULTIMEDIADATAINTHISPAPER,WEPROPOSEANOVELCHINESEREMAINDERTHEOREMCRTBASEDTECHNIQUEFORDIGITALWATERMARKINGTHEUSEOFCRTFORTHISPURPOSEPROVIDESADDITIONALSECURITYALONGWITHRESISTANCETOSOMEFAMILIARATTACKSWEHAVESHOWNTHATTHISTECHNIQUEISQUITERESILIENTTOADDITIONOFTHENOISEWEHAVECOMPAREDPERFORMANCEOFTHEPROPOSEDTECHNIQUEWITHRECENTLYREPORTEDTWOSINGULARVALUEDECOMPOSITIONSVDBASEDWATERMARKINGTECHNIQUESANDSHOWNITSSUPERIORPERFORMANCEINTERMSOFTAMPERINGASSESSMENTFUNCTIONTAF,COMPUTATIONALEFFICIENCYANDPEAKSIGNALTONOISERATIOPSNRFOREXAMPLE,THEEMBEDDINGTIMEOFTHEPROPOSEDCRTBASEDSCHEMEIS6AND3TIMESFASTERTHANTHESVDBASEDSCHEMES1AND2,RESPECTIVELYTHISTECHNIQUECANALSOBEAPPLIEDTODOCUMENT,AUDIOANDVIDEOCONTENTS?2009ELSEVIERINCALLRIGHTSRESERVED1INTRODUCTIONTODAY’SINFORMATIONDRIVENECONOMYISDOMINATEDBYTHETREMENDOUSGROWTHOFTHEINTERNETANDEXPLOSIONOFDAYTODAYDATAPROCESSINGWITHHUGEAMOUNTOFMULTIMEDIADATAEASYAVAILABILITYOFCONTENTEDITINGSOFTWARE,MOBILEANDCOMPACTDIGITALDEVICESANDTHEINTERNET,MAKETHEDIGITALLIFESTYLEOFCOMMONMANQUITEDIFFERENTFROMTHATOFFEWYEARSAGODIGITALMULTIMEDIACONTENTS,EG,TEXT,IMAGE,VIDEOANDAUDIO,CANBEEASILYALTERED,STOREDORTRANSMITTEDTOANYPOINTOFTHEGLOBEINSTANTLYHOWEVER,MULTIMEDIADIGITALCONTENTOWNERSARESKEPTICALOFPUTTINGTHEIRCONTENTONTHEINTERNETDUETOLACKOFINTELLECTUALPROPERTYPROTECTIONAVAILABLETOTHEMINORDERTOADDRESSTHISSITUATION,DIGITALWATERMARKINGISINDEEDONEOFTHESOLUTIONSTOPROTECTTHEOWNERSHIPOFTHESECONTENTSINDIGITALWATERMARKINGTECHNIQUES,SOMEDIGITALSIGNATURETHATISUNIQUETOTHEOWNERORCOPYRIGHTINFORMATIONISEMBEDDEDINTOTHEHOSTMULTIMEDIACONTENTTHESIGNATUREEMBEDDEDREMAINSINVISIBLEANDIMPERCEPTIBLEANDCANNOTBEREMOVEDEASILYEVENUNDERCERTAINMANIPULATIONS,EG,ADDITIONOFNOISE,COMPRESSION,TAMPERINGANDSCALINGOPERATIONSONLYTHEAUTHORIZEDRECIPIENTOFTHEDIGITALCONTENTCANEXTRACTTHEWATERMARKFROMTHEWATERMARKEDCONTENTWITHTHEKNOWLEDGEOFSOMEKEYINFORMATIONINTHISWAYSECURITY,CONTENTINTEGRITYANDINTELLECTUALPROTECTIONCANBEPROVIDEDTOTHEOWNERINTHISDIRECTION,STARTINGFROMMID1990,SEVERALRESEARCHERSHAVEREPORTEDMANYWATERMARKINGTECHNIQUESINSPATIALANDTRANSFORMDOMAINS1–3SOMEIMPORTANTPROPERTIESOFANEFFECTIVEWATERMARKINGSCHEMEARE1–3IIMPERCEPTIBILITYTHERESHOULDNOTBEANYNOTICEABLEDIFFERENCEBETWEENAWATERMARKEDCONTENTANDTHEORIGINAL,IIROBUSTNESSTHEEMBEDDEDWATERMARKSHOULDBEABLETOWITHSTANDTOSOMEEXTENTOFCONTENTMANIPULATIONANYATTEMPTTODESTROYAWATERMARKSHOULDALSOVOIDTHEWATERMARKEDCONTENTANDIIITRUSTWORTHINESSNOOTHERWATERMARKOTHERTHANTHEEMBEDDEDWATERMARKSHOULDBEEXTRACTEDCORRESPONDINGAUTHOREMAILADDRESSESASPATRANTUEDUSGJCPATRA,AL0001IKNTUEDUSGAKARTHIK,CEDRICBORNANDHEIGVDCHCBORNAND10512004/–SEEFRONTMATTER?2009ELSEVIERINCALLRIGHTSRESERVEDDOI101016/JDSP200907004444JCPATRAETAL/DIGITALSIGNALPROCESSING202010442–453FIG1WATERMARKINGSCHEME1THECHANGEINRANKRESULTSINASHIFTEDPANDAINTHEEXTRACTEDWATERMARKAORIGINAL1616WATERMARK,BEXTRACTED1616WATERMARK,CDIFFERENCEBETWEENORIGINALANDEXTRACTEDWATERMARKSFOREMBEDDINGWATERMARKBITSTHISRELIANCECAUSESTHESCHEMETOBELESSRESISTANTTOATTACKS,WHICHALTERSTHERANKOFTHEIMAGEBLOCKSTHEHOSTIMAGEISAGREYSCALEIMAGEANDTHEWATERMARKISABINARYIMAGEFIRST,THEHOSTIMAGEISDIVIDEDINTOBLOCKSOFNNPIXELSASINGLEWATERMARKBITISEMBEDDEDINABLOCKTHEBLOCKSARECHOSENRANDOMLYUSINGAPSEUDORANDOMNUMBERGENERATORPRNGBASEDONTHEIRRANKTHEBLOCKSWITHHIGHERRANKSARESELECTEDFIRSTBEFORETHOSEOFLOWERRANKSINORDERTOEMBEDAWATERMARKBITINABLOCKTHEFOLLOWINGPROCEDUREISADOPTEDWEFIRSTPERFORMASVDTRANSFORMATIONONTHESELECTEDBLOCKLETC1ANDC2DENOTETHESECONDANDTHETHIRDELEMENTSU21ANDU31OFTHEFIRSTCOLUMNOFUMATRIX,RESPECTIVELYTHEEMBEDDINGRULESAREASFOLLOWSTOEMBEDAWATERMARKBIT‘1,’THEVALUEOFC1?C2SHOULDBEPOSITIVEANDITSMAGNITUDEISGREATERTHANASTRENGTHFACTOR,SIFTHISCONDITIONISNOTSATISFIED,C1ANDC2AREMODIFIEDASC?1ANDC?2,RESPECTIVELY,ANDAREGIVENBYC?1AS/2,C?2A?S/2,2WHEREA|C1||C2|/2TOEMBEDAWATERMARKBIT‘0,’THEVALUEOFC1?C2SHOULDBENEGATIVEANDITSMAGNITUDEISGREATERTHANTHESTRENGTHFACTOR,SIFTHISCONDITIONISNOTSATISFIED,C1ANDC2ARERESPECTIVELYMODIFIEDASC?1ANDC?2GIVENBYC?1A?S/2,C?2AS/23TORECONSTRUCTTHEWATERMARKEDBLOCK,ANINVERSESVDTRANSFORMATIONISPERFORMEDONTHEMODIFIEDUMATRIXWITHTHEORIGINALDANDVMATRICESTHISWATERMARKEDBLOCKTHENREPLACESTHEORIGINALSELECTEDBLOCKINTHEHOSTIMAGETHISEMBEDDINGPROCESSISREPEATEDUNTILALLTHEWATERMARKBITSHAVEBEENEMBEDDEDINTHISSCHEME,THESELECTIONOFIMAGEBLOCKSBASEDONHIGHERRANKSWOULDLOWERTHEDISTORTIONLEVELOFTHEWATERMARKEDIMAGEHOWEVER,THERANKISNOTARELIABLEFEATUREASITISNOTSTABLETHERANKOFTHESELECTEDBLOCKCOULDCHANGEAFTERMODIFICATIONSAREMADETOTHEELEMENTSC1ANDC2THERE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上傳時(shí)間:2024-03-13
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簡(jiǎn)介:6300英文單詞,英文單詞,33萬英文字符,中文萬英文字符,中文10800字文獻(xiàn)出處文獻(xiàn)出處BERTHONPR,PITTLF,PLANGGERK,ETALMARKETINGMEETSWEB20,SOCIALMEDIA,ANDCREATIVECONSUMERSIMPLICATIONSFORINTERNATIONALMARKETINGSTRATEGYJBUSINESSHORIZONS,2012,553261271MARKETINGMEETSWEB20,SOCIALMEDIA,ANDCREATIVECONSUMERSIMPLICATIONSFORINTERNATIONALMARKETINGSTRATEGYPIERRERBERTHON,LEYLANDFPITT,KIRKPLANGGER,DANIELSHAPIROABSTRACTTHE21STCENTURYHASBROUGHTBOTHOPPORTUNITIESANDCHALLENGESINOURGLOBAL,BOUNDARYLESSWORLDIMPORTANTLY,MANAGERSFACEADYNAMICANDINTERCONNECTEDINTERNATIONALENVIRONMENTASSUCH,21STCENTURYMANAGERSNEEDTOCONSIDERTHEMANYOPPORTUNITIESANDTHREATSTHATWEB20,SOCIALMEDIA,ANDCREATIVECONSUMERSPRESENTANDTHERESULTINGRESPECTIVESHIFTSINLOCIOFACTIVITY,POWER,ANDVALUETOHELPMANAGERSUNDERSTANDTHISNEWDISPENSATION,WEPROPOSEFIVEAXIOMS1SOCIALMEDIAAREALWAYSAFUNCTIONOFTHETECHNOLOGY,CULTURE,ANDGOVERNMENTOFAPARTICULARCOUNTRYORCONTEXT2LOCALEVENTSRARELYREMAINLOCAL3GLOBALEVENTSARELIKELYTOBEREINTERPRETEDLOCALLY4CREATIVECONSUMERS’ACTIONSANDCREATIONSAREALSODEPENDENTONTECHNOLOGY,CULTURE,ANDGOVERNMENTAND5TECHNOLOGYISHISTORICALLYDEPENDENTATTHEHEARTOFTHESEAXIOMSISTHEMANAGERIALRECOMMENDATIONTOCONTINUALLYSTAYUPTODATEONTECHNOLOGY,CUSTOMERS,ANDSOCIALMEDIATOIMPLEMENTTHISMANAGERIALRECOMMENDATION,MARKETERSMUSTTRULYENGAGECUSTOMERS,EMBRACETECHNOLOGY,LIMITTHEPOWEROFBUREAUCRACY,TRAINANDINVESTINTHEIREMPLOYEES,ANDINFORMSENIORMANAGEMENTABOUTTHEOPPORTUNITIESOFSOCIALMEDIAKEYWORDSINTERNATIONALMARKETINGSTRATEGYSOCIALMEDIAWEB20CREATIVECONSUMERSTECHNOLOGY1OURCONSTANTLYCHANGINGWORLDREMEMBERTHEHEADYDAYSOFWEB10INONETECHNOLOGICALTSUNAMI,CONSUMERSWORLDWIDEWEREABLETOINTERACTWITHFIRMSANDEACHOTHERONTHEMULTIMEDIAPLATFORMTHATBECAMEKNOWNASTHEWORLDWIDEWEBTHEGREATMAJORITYOFEARLYCOMPANYWEBSITESWERELITTLEMORETHANWHATCAMETOBETERMED‘BROCHUREWARE,’ASORGANIZATIONSRUSHEDTOHAVEANINTERNETPRESENCEBYCONVERTINGTHEIRCORPORATEBROCHURESTOSIMPLEWEBSITESYET,THISONLINEPRESENTATIONEVOLVEDRAPIDLYTOONLINECOORDINATIONANDCOMMERCE,WITHCONTENTSPANNINGFROMENTERTAINMENTTOEDUCATIONCOMPANIESSAWTHEWEBASTHENEWELDORADOANDQUICKLYCOLONIZEDTHESPACEHOWEVER,THEWORLDCHANGEDYETAGAINJUSTASORGANIZATIONSBEGANTOFEELTHATTHEYUNDERSTOODANDHADTAKENCONTROLOFTHEINTERNET,ALONGCAMEAWAVEOFNEWTECHNOLOGIESTHATCHANGEDCULTURALNORMSANDINNOVATIVEPRAXESTHATEFFECTIVELYRENDEREDMANYMANAGERSCONFUSEDANDHELPLESSTHISISPARTICULARLYTRUEFORMARKETINGEXECUTIVESCHARGEDWITHFORMULATINGANDIMPLEMENTINGMARKETINGSTRATEGIESINTERNATIONALLY–INAWORLDWHERECONSUMERTIMEZONESHAVEBECOMEINVISIBLEANDCOMMUNICATIONIMMEDIATEINTHISARTICLE,WEPROVIDEABRIEFOVERVIEWOFWEB20,SOCIALMEDIA,ANDCREATIVECONSUMERS,ANDEXPLORETHECHALLENGESANDOPPORTUNITIESTHATTHESEPHENOMENAPRESENTTOMANAGERSGENERALLYANDTOINTERNATIONALMARKETERSANDTHEIRSTRATEGIESINPARTICULARWEALSOSHOWTHATTHESEPHENOMENAHAVESPECIFICANDUNIQUEIMPLICATIONSFORINTERNATIONALMARKETINGSTRATEGY,ANDWEPROVIDEFIVEAXIOMSTOAIDINTERNATIONALMARKETERSINEXPLOITINGTHEUPSIDEOFTHESEPHENOMENAWHILELIMITINGTHECONSIDERABLEDOWNSIDETHATCANOCCURFARTOOEASILY2WEB20,SOCIALMEDIA,ANDCREATIVECONSUMERSTHINGNEWINANDOFITSELFENABLEDBYTECHNOLOGYTOASSUAGETHEUNQUENCHABLETHIRSTFORINFORMATION,ITISCONSUMERSWHOHAVEEXPLOITEDTHEWEB20PLATFORMINSTEADOFMERELYRETRIEVINGINFORMATIONASWASTHECASEINTHEEARLYSTATEOFTHEWORLDWIDEWEB,CONSUMERSNOWBOTHCREATEANDCONSUMEINFORMATIONTHESENEWERINTERACTIVEWEBSITESPROVIDEARICHERCONTEXTTOUSERSBYMEANSOFUSERFRIENDLYINTERFACESTHATENCOURAGEANDFACILITATEPARTICIPATIONTAPSCOTTANDWILLIAMS2007CONTENDTHATTHEECONOMYOF‘THENEWWEB’DEPENDSONMASSCOLLABORATIONWITHECONOMICDEMOCRACYASANOUTCOMEWEB20HASHADTWOMAINCONSEQUENCESOFIMPORTANCETOGLOBALMARKETERSFIRST,ITHASGIVENRISETOWHATHASBEENTERMED‘SOCIALMEDIA,’ANDSECOND,ITHASALLOWEDTHEPHENOMENONTHATHASBEENTERMED‘CREATIVECONSUMERS’TOFLOURISH22CREATIVECONSUMERSCREATIVECONSUMERSARETHENEWLOCUSOFVALUEINWEB20ITISTHEY–RATHERTHANFIRMS–WHOPRODUCEMUCHOFTHEVALUEADDEDCONTENTINSOCIALMEDIA,ANDITISTHEIRNETWORKSOFFRIENDSANDASSOCIATESTHATCONSTITUTETHESOCIALCREATIVECONSUMERSARETHEDYNAMOSOFTHISNEWMEDIAWORLDWHILETHEMARKETPLACEOFTENREFERSTOSOCIALMEDIAASUSERGENERATEDCONTENTUGCORCONSUMERGENERATEDMEDIACGM,ITISIMPORTANTTODISTINGUISHBETWEENTHEMEDIAANDTHECONSUMERSTHEMEDIAEG,YOUTUBE,FACEBOOK,TWITTERAREESSENTIALLYVEHICLESFORCARRYINGCONTENTTHISCONTENT–INTHEFORMOFWORDS,TEXT,PICTURES,ANDVIDEOS–ISGENERATEDBYMILLIONSOFCONSUMERSAROUNDTHEWORLD,ANDFROMAMARKETER’SPERSPECTIVECANINDEEDBEINSPIREDTOCREATEVALUEMUNIZFOREXAMPLEONFACEBOOKORTWITTERITTHENPROGRESSESTOCONSUMERSCREATINGSTRUCTUREDREVIEWSANDEVALUATIONSINTEXTORVIDEONEXT,CONSUMERSBECOMEINVOLVEDINTHEPROMOTIONORDEMOTIONOFBRANDSTHROUGHSELFCREATEDADVERTISINGVIDEOSBERTHON,PITT,MOLLICK,200523SOCIALMEDIASOCIALMEDIACOMPRISEBOTHTHECONDUITSANDTHECONTENTDISSEMINATEDTHROUGHINTERACTIONSBETWEENINDIVIDUALSANDORGANIZATIONSKIETZMAN,HERMKENS,MCCARTHY,THEREISASHIFTFROMTHEINDIVIDUALTOTHE
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上傳時(shí)間:2024-05-21
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簡(jiǎn)介:中文中文5450字,字,3200英文單詞,英文單詞,18萬英文字符萬英文字符文獻(xiàn)出處文獻(xiàn)出處PANAGIOTOPOULOSP,BARNETTJ,BIGDELIAZ,ETALSOCIALMEDIAINEMERGENCYMANAGEMENTTWITTERASATOOLFORCOMMUNICATINGRISKSTOTHEPUBLICJTECHNOLOGICALFORECASTINGEMERGENCYMANAGEMENTSOCIALAMPLIFICATIONOFRISKCRISISANDEMERGENCYRISKCOMMUNICATION;MODEL;TECHNOLOGICALIMPACT1INTRODUCTIONWHENHURRICANESANDYHITTHEEASTCOASTOFTHEUNITEDSTATESINLATEOCTOBER2012,THEPOPULARMICROBLOGGINGAPPLICATIONTWITTERWASEXTENSIVELYUSEDASAHUBOFTIMELYINFORMATIONPROVISIONTOHELPPEOPLESTAYINFORMEDANDSAFEPUBLICAUTHORITIESSUCHASTHENEWYORKFIREDEPARTMENTWEREABLETOPROVIDEESSENTIALSUPPORTANDEVENTARGETTHERESCUEOFVICTIMSTHROUGHTHEEFFECTIVEUSEOFTHEIRTWITTERACCOUNTCNN,2012THISISONLYONEOFTHEHIGHLYVISIBLECASESWHERETHEIMMEDIACYOFTWITTERHASPROVENVALUABLEINEMERGENCYCOMMUNICATIONOTHERSINCLUDETSUNAMIS,FLOODSANDMANMADEVIOLENTINCIDENTSLIKETERRORISTATTACKSORFOODCONTAMINATIONALSAGGAFANDSIMMONS,2014GASPARETAL,2016HEVERINANDZACH,2012OHETAL,2013TWITTERALERTS2015,THENETWORK’SOFFICIALWARNINGSYSTEMLAUNCHEDIN2013,HELPSUSERSRECEIVEOFFICIALEMERGENCYALERTSFROMREGISTEREDAUTHORITIESSUCHASPOLICEFORCES,AMBULANCESERVICES,METEOROLOGICALANDENVIRONMENTAGENCIESASAMAJORTECHNOLOGICALINNOVATIONOFRECENTYEARS,SOCIALMEDIAAPPLICATIONSHAVERESHAPEDTHENATUREOFDIGITALINFORMATIONSHARINGANDNETWORKINGASPARTOFTHIS,THEYHAVECOMETOFUNCTIONASSPACESWHEREBOTHOFFICIALSANDCITIZENSSEEKTOINTERPRETEMERGENCYSITUATIONSANDINTERVENEACCORDINGLYEGMACIASETAL,2009NEUBAUMETAL,2014PALENETAL,2010THERELEVANCEOFSOCIALMEDIAHASBECOMEEVIDENTINDIFFERENTASPECTSOFCOMMUNICATIONBEFORE,DURINGANDAFTEREMERGENCYEVENTSWITHCOMFORTETAL2012,P547NOTINGTHATCHANNELSLIKETWITTERANDFACEBOOK‘AREBEINGRAPIDLYINTEGRATEDINTODISASTERENVIRONMENTSANDWARRANTSYSTEMATICSTUDYOFTHEIRVIABILITYINSUPPORTOFIMPROVEDPUBLICRESPONSE’COMPAREDTOPREVIOUSWORKININFORMATIONANDKNOWLEDGEMANAGEMENTAPPLICATIONSFOREMERGENCYSUPPORTEGFROMWEATHERRELATEDINCIDENTSEGFLOODS,FIRESTOTRANSPORTATIONACCIDENTS,INTENTIONALEVENTSANDCIVILDISORDERSEMERGENCYMANAGEMENTRESEARCHHASFOCUSEDONISSUESSUCHASINTERORGANISATIONALCOORDINATION,INTEGRATEDPLANNINGRISKMITIGATION,RESPONSEANDRECOVERY,ASWELLASHOWCOMMUNITYRESILIENCECANBEDEVELOPEDANDSUSTAINEDCOMFORTETAL,2012,2010ZULEANANDPRELIPCEAN,2013RELEVANTTOSEVERALOFTHESEAREAS,COMMUNICATINGWITHTHEPUBLICDURINGEMERGENCIESISARESEARCHDOMAININITSOWNRIGHTWHENUNEXPECTEDEVENTSOCCUR,THEREISHIGHDEMANDFORINFORMATIONFROMTHEMEDIA,ANDFROMPUBLICSTHATMAYBEAFFECTED,ENGAGEDORSIMPLYOBSERVINGCHANNELSOFTIMELY,ACTIONABLEANDRELIABLEINFORMATIONAREOFVITALIMPORTANCE,ESPECIALLYINSITUATIONSTHATINVOLVEHIGHFEARANDUNCERTAINTYHORSLEYANDBARKER2002ANSELLETAL2010FORINFORMATIONFLOWSANDHIGHTRANSPARENCYTOBEESTABLISHEDDURINGEMERGENCIES,ANOPENANDFLEXIBLEAPPROACHTOCOMMUNICATIONSISREQUIREDHARRALD2006SOMERSANDSVARA2009HOWEVER,LACKOFTIME,LIMITEDRESOURCES,INTERORGANISATIONALBARRIERSANDCOORDINATIONDIFFICULTIESCOMMONLYHINDERORGANISATIONS’ABILITYTOMEETTHECHALLENGEHALE2005ANSELLETAL2010ALONGSIDEDEALINGWITHTHEACTUALEVENTSOFANEMERGENCY,PUBLICORGANISATIONSAREINCREASINGLYREQUIREDTOEXHIBITTRANSPARENCYINTHEUSEOFRESOURCESANDMANAGEEXPECTATIONSABOUTHOWTHEYAREDEALINGWITHASITUATIONHENSTRA,2010ITISINTHISCONTEXTTHATSOCIALMEDIAHAVEBECOMEINCREASINGLYPARTOFTHEARMOURYOFCOMMUNICATIONPRACTITIONERS21SOCIALAMPLIFICATIONOFRISKORGANISATIONALCOMMUNICATIONINEMERGENCIESINPARTWILLBESHAPEDBYTHEIMAGINEDCHARACTERISTICSANDREQUIREMENTSOFTHOSETOWHOMCOMMUNICATIONSAREDIRECTEDBARNETTETAL,2012SUCHPERCEPTIONSINFLUENCERESPONSESBYAUTHORITIESANDTHEFRAMINGOFRISKMESSAGESFOREXAMPLE,ONECHARACTERISTICOFTENATTRIBUTEDTOTHEPUBLICFORWHICHINFACTTHEREISLITTLEEVIDENCEISTHATPEOPLEARELIKELYTOPANICINRESPONSETOAWARNINGMILETIANDPEEK,2000THESOCIALAMPLIFICATIONOFRISKFRAMEWORKSARFFOCUSESONTHEDISCREPANCIESBETWEENPUBLIC,STAKEHOLDERANDORGANISATIONALAPPRAISALSOFRISKEVENTSTHEFREQUENTLACKOFALIGNMENTBETWEENEXPERTASSESSMENTSOFTHESITUATIONANDTHOSEOFKEYACTORSCONSTITUTEONEOFTHEMAJORCHALLENGESINRISKCOMMUNICATIONTHATSARFSEEKSTOEXPLAINKASPERSONETAL1988PIDGEONETAL2003SARFWASDEVELOPEDINORDERTOSYSTEMATISETHEFINDINGSOFADISPARATERISKPERCEPTIONANDCOMMUNICATIONLITERATUREANDINPARTICULARTOHELPEXPLAINWHYPATTERNSOFSOCIOPOLITICALATTENTIONTHATSURROUNDARISKEVENTAREOFTENOFADIFFERENTORDERBOTHINTERMSOFTHEFOCUSOFTHATATTENTIONANDITSSCALETHANEXPERTSCONSIDERTOBEWARRANTEDTHUS,HAZARDEVENTSMAYATTRACTCONSIDERABLESOCIALATTENTIONANDEXPRESSIONSOFCONCERNBYPUBLICS,MEDIAORSTAKEHOLDERSYETEXPERTSMAYCONSIDERTHEMTOPRESENTALOWRISKRISKINTENSIFICATIONAND,CONVERSELY,HAZARDSDESIGNATEDASSERIOUSBYEXPERTSMIGHTRECEIVECOMPARATIVELYLITTLEATTENTIONRISKATTENUATIONSARFMAKESITCLEARTHATBOTHINDIVIDUALS/EXPERTS,ORGANISATIONSASWELLASINFORMALINTERACTIONSCANSERVEAS‘STATIONSOFAMPLIFICATION’ASTHEYCOMMUNICATEINWAYSTHATMAYINTENSIFYORATTENUATERISKSIGNALSBRENKERTSMITHETAL,2013ORMAYINDEEDSIMPLY‘REPRESENT’THEMBREAKWELLANDBARNETT,2003ALTHOUGHORGANISATIONS,VIEWEDWITHINSARFASSOCIALSTATIONSOFAMPLIFICATION,CANNOTPREDICTTHEIMPACTOFARISKMESSAGEDURINGEMERGENCIES,THEYNEEDTOACCOMMODATEDIVERSECOMMUNICATIONNEEDSTHEYMAYVIEWTHENATUREOFPUBLICCONCERNANDBEHAVIOURTOWARRANTALERTSABOUTWHATARESEENASEMERGINGRISKS,SEE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簡(jiǎn)介:1800英文單詞,英文單詞,9900英文字符,中文英文字符,中文3200字文獻(xiàn)出處文獻(xiàn)出處SIMONHUDSON,KARENTHALTHEIMPACTOFSOCIALMEDIAONTHECONSUMERDECISIONPROCESSIMPLICATIONSFORTOURISMMARKETINGJJOURNALOFTRAVELBEVALUATECBUYANDDENJOY,ADVOCATE,ANDBONDSOCIALMEDIAMAKETHE“EVALUATE”AND“ADVOCATE”STAGESINCREASINGLYRELEVANTTHEMODELHASBEENMODIFIEDINTHISRESEARCHNOTETORECOGNIZETHEIMPORTANCEOFTHE“ZEROMOMENTOFTRUTH”ZMOT,ATERMRECENTLYCOINEDTODESCRIBETHENEWREALITYWHEREMARKETERSHAVETOCOMPETEFORSHOPPERS’ATTENTIONONLINELONGBEFOREAPURCHASEDECISIONISMADELECINSKI,2011SOHOWARETOURISMMARKETERSUSINGSOCIALMEDIATOENGAGEWITHCONSUMERSTHROUGHOUTTHISNEWCONSUMERDECISIONJOURNEYATTHEFIRST“CONSIDER”STAGE,SOCIALMEDIACAMPAIGNSAREINCREASINGLYBEINGUSEDTODRIVETRAFFICTOTOURISMWEBSITESTUSSYADIAHLEE,KIM,KIM,2011AGOODEXAMPLEOFTHISPASSIVEENGAGEMENTINABRANDCOMMUNITYISTHEWALTDISNEYWORLDMOM’SPANELTHISISAFORUMWHEREONLINE“MOMS”ANSWERQUESTIONSANDOFFERADVICEABOUTFAMILYVACATIONSTODISNEYTHE“MOMS”ARESELECTEDTOBEPANELISTSBECAUSETHEYHAVEDEMONSTRATEDANEXCELLENTKNOWLEDGEOFDISNEYPRODUCTSFORTOURISMMARKETERS,THE“BUY”STAGEISOFTENLIKELYTOOCCURONLINE,GIVENTHATTHETRAVELSECTORACCOUNTSFORAROUNDATHIRDOFALLGLOBALECOMMERCEACTIVITYCAREY,KANG,ZEA,2012ITHASBEENSUGGESTEDTHATCOMPANIESSHOULDAVOIDHARDSELLINGONSOCIALMEDIASITESCHANGUILLET,2011,BUTFORSOMETOURISMORGANIZATIONS,SOCIALMEDIAPLATFORMSAREFASTBECOMINGMORETHANACUSTOMERRELATIONSHIPTOOLMANYHOTELSFOREXAMPLE,NOWOFFERROOMBOOKINGTECHNOLOGYONTHEIRFACEBOOKPAGES,WHICHISLEADINGTOINCREMENTALSALESBLANK,2011INTERESTINGLY,AFTERPURCHASE,ADEEPERBRANDCONNECTIONBEGINSASTHECONSUMERINTERACTSWITHTHEPRODUCTANDWITHNEWONLINETOUCHPOINTSFOREXAMPLE,COURTETAL2009FOUNDTHATMORETHAN60OFCONSUMERSWITHFACIALSKINCAREPRODUCTSCONDUCTONLINERESEARCHABOUTTHEPRODUCTSAFTERPURCHASEATOUCHPOINTNOTENTIRELYCAPTUREDINTRADITIONALPURCHASERFUNNELMODELSOFCOMMUNICATIONVAILRESORTSHAVECAPITALIZEDONTHIS“ENJOY,ADVOCATE,ANDBOND”STAGEWITHTHEIRNEWEPICMIXSOCIALMEDIACAMPAIGNFORSKIERSTHEIDEAOFVAIL’SEPICMIXISTOTRACKACTIVITYONANDAROUNDTHEMOUNTAINVIARADIOFREQUENCYSCANNERSINSTALLEDATTHE89LIFTSACROSSVAIL,BEAVERCREEK,BRECKENRIDGE,KEYSTONE,ANDHEAVENLYTHESCANNERSINTERACTWITHTHERFENABLEDCHIPEMBEDDEDINSEASONPASSESANDDAILYTICKETS,LISTINGLIFTRIDES,VERTICALFEETSKIED,ANDDAYSONHILLSPECIALACCOMPLISHMENTSLIKECLOCKINGUP10,000VERTICALFEETARERECOGNIZEDWITHCOLLECTIBLEDIGITALPINS,WHICHCANBEINSTANTLYFLAUNTEDONFACEBOOKAFTERDOWNLOADINGTHEEPICMIXAPPONERELATIVELYNEWSOCIALMEDIAPLATFORMTHATISHELPINGTOURISMANDHOSPITALITYBUSINESSESENGAGEWITHCONSUMERSINTHISENJOY,ADVOCATE,ANDBONDSTAGEISTHEEMERGENCEOFGEOLOCATIONSITESSUCHASFOURSQUARE,GOWALLA,ANDLOOPTFOURSQUAREENCOURAGESCONSUMERSTOBROADCASTTHEIRWHEREABOUTSOR“CHECKIN”INEXCHANGEFORDISCOUNTSORCOUPONS,ETCDUTCHAIRLINEKLMUSEDFOURSQUAREASPARTOFANINNOVATIVESOCIALMEDIACAMPAIGNTHATFOCUSEDONRANDOMACTSOFKINDNESSWHENPASSENGERSCHECKEDINATKLM’SFOURSQUARELOCATIONS,THEKLMSURPRISETEAMUSEDSOCIALNETWORKSSUCHASLINKEDIN,TWITTER,ANDFACEBOOKTOFINDOUTINFORMATIONABOUTTHEPASSENGERTHEKLMSURPRISETEAMTHENUSEDTHISINFORMATIONTOCOMEUPWITHAPERSONALIZEDGIFTTOSURPRISETHEPASSENGERWITHOTHERTOURISMORGANIZATIONSAREUSINGSOCIALMEDIAATTHISFINALSTAGETORESPONDTOCONSUMERCOMPLAINTSSOUTHWESTAIRLINES,FOREXAMPLE,WHICHHAS12MILLIONTWITTERFOLLOWERS,HASATEAMOF10STAFFFROMCOMMUNICATIONSANDCUSTOMERRELATIONSTHATMONITORSTHEACCOUNTFROM5AMTO11PM,HOURSINWHICHTHEAIRLINEOPERATESHOLMES,2011OTHERSAREUSINGSOCIALMEDIAASANOPPORTUNITYTOGATHERINSIGHTSTODRIVECONTINUALINCREMENTALIMPROVEMENTSBARWISEMEEHAN,2010FOREXAMPLE,VIRGINATLANTICAIRWAYSVAA,INRESPONSETOONLINECOMMUNITYSUGGESTIONS,LAUNCHEDASYSTEMTOARRANGETAXISHARINGONARRIVALWITHPASSENGERSFROMTHESAMEFLIGHTFRESHINSIGHTSFROMSOCIALMEDIAALSOREINFORCEDTHEINNOVATIONASPECTOFTHEBRANDFACEBOOKINTERACTIONSHELPEDTHECOMPANYAPPRECIATETHEEXTENSIVEPLANNINGTHATGOESINTOABIGTRIP,SOTHECOMPANYLAUNCHEDVTRAVELLED,ASITEDEDICATEDTOINSPIRATIONALJOURNEYSCUSTOMERSMODERATETHECONVERSATIONANDEXCHANGEINFORMATION,STORIES,ANDADVISETHESITELEADSTOSOMESALES,BUTITSMAINBENEFITTOVAACOMESFROMBRANDREINFORCEMENTANDNEWCUSTOMERINSIGHTS
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簡(jiǎn)介:6500英文單詞,英文單詞,36萬英文字符,中文萬英文字符,中文11萬字萬字文獻(xiàn)出處文獻(xiàn)出處?ZTAMURD,KARAKADILAR?SEXPLORINGTHEROLEOFSOCIALMEDIAFORSMESASANEWMARKETINGSTRATEGYTOOLFORTHEFIRMPERFORMANCEPERSPECTIVEJPROCEDIASOCIALANDBEHAVIORALSCIENCES,2014,150511520EXPLORINGTHEROLEOFSOCIALMEDIAFORSMESASANEWMARKETINGSTRATEGYTOOLFORTHEFIRMPERFORMANCEPERSPECTIVEDILHAN?ZTAMUR,?BRAHIMSARPERKARAKADILARABSTRACTSOCIALMEDIAISNOTONLYACOMMUNICATIONTOOLFORAMUSEMENT,BUTITISALSOANIMPORTANTPARTOFMARKETINGSTRATEGIESINBUSINESSLIFETHISPAPERAIMSATANALYZINGTHEROLEOFSOCIALMEDIAFORSMALLANDMEDIUMSIZEDENTERPRISESSMESASANEWMARKETINGSTRATEGYTOOLFORTHEFIRMPERFORMANCEPERSPECTIVETHISMANUSCRIPTISFOCUSEDONACASESTUDYINCLUDINGTHECOMPARISONANDANALYSISOFTOTALLYFOURAMERICANANDTURKISHCOMPANIES’FACEBOOKANDTWITTERACCOUNTSINTERMSOFTHENUMBEROFLIKESANDFOLLOWERS,RICHNESSOFCONTENT,INTERACTIONWITHCUSTOMERSANDTHEUSEOFLANGUAGEWITHINTHISRESEARCH,THEQUALITATIVEMETHODISUSEDINORDERTOSEEHOWTHESECOMPANIESENGAGEWITHTHEIRCUSTOMERSONLINEANDUSESOCIALMEDIAASASTRATEGICTOOLOFSOCIALNETWORKMARKETINGSNMBRIEFLYFINDINGSOFTHISSTUDYSUGGESTSTHATTHECOMMONPROBLEMSOFTHETURKISHSMESARERELATEDWITHUSINGFORMALLANGUAGEDURINGTHECUSTOMERSCOMMUNICATIONPROCESSANDCREATINGUNATTRACTIVECONTENTLACKINGRICHNESSTOATTRACTTHEIRCUSTOMERSATTENTIONINTHEIRSOCIALMEDIAACTIVITIESANOTHERNOTEWORTHYPOINTISTHATFROMTHEAMERICANSMESPERSPECTIVE,THEYARELESSEFFECTIVEINUSINGTWITTERWHENCOMPAREDTOTHEIRFACEBOOKACCOUNTSKEYWORDSMICROBLOGGINGTOOLSSOCIALNETWORKMARKETINGSNMWORDOFMOUTHMARKETINGWOMQUALITATIVEDESCRIPTIVEANDCONTENTANALYSIS1INTRODUCTIONTHEINTERNETGIVESUSAWIDERANGEOFOPPORTUNITIESSUCHASHAVINGACONNECTIONWITHPEOPLEALLAROUNDTHEWORLD,CREATING,SHARINGANDDISSEMINATINGCONTENTS,GAININGANDSEARCHINGINFORMATIONONUNLIMITEDNUMBEROFSUBJECTSANDSTAYINGUPTODATEMOREORLESS,THEREARESOMEINDISPUTABLEOUTCOMESANDCHANGESDUETOTHEEMERGENCEOFINTERNETBUTESPECIALLYTHEWIDESPREADUSEOFSOCIALMEDIAONEOFTHESECRUCIALCHANGESHAPPENSINBUSINESSMODELS,ASWELLBYTHEBEGINNINGOF21THCENTURY,THEUSEOFINTERNETANDSOCIALMEDIAHASBECOMEAPARTOFBUSINESSSTRATEGIESINADDITIONTOTHIS,THECOMPANIESSTARTEDUSINGUNIQUEQUALITIESOFWEBANDHAVESHIFTEDTHEIRMARKETSTRATEGYTOECOMMERCEWEBHASBECOMEONEOFTHEMOSTPROFITABLETOOLSOFPROMOTINGTHEPRODUCTSANDSERVICESTOATTRACTTHETARGETAUDIENCESOMEOFTHEMGOTINTOTHEMARKETASANERETAILER,SOMEOTHERSBECAMECONTENTPROVIDER,TRANSACTIONBROKER,MARKETCREATORORSERVICEPROVIDERHOWEVER,ONEOFTHEMOSTIMPORTANTREASONSTHATMADETHEMPENETRATEINTOTHEMARKETISLOWBARRIERSTOENTRYTHAT’SWHYMANYSMALLANDMEDIUMSIZEDENTERPRISESSMESPUTTHEIRPRODUCTSONTHEWEBORUSEMULTIPLEBUSINESSMODELSINCLUDINGTHEINTERNETHENCEFORTH,THEFIRMSBEGANADDINGONLINEINFRASTRUCTURETOTHEIRBUSINESSMODELASWELLINADDITIONTOTHIS,THEYCHANGEDTHEREVENUEMODELSBECAUSEOFTHEREMARKABLERETURNONTHEINTERNETANDMODIFIEDANDRENEWEDTHEKEYELEMENTSOFTRADITIONALMARKETINGBYTHETIMEOFTHESEGROUNDBREAKINGDEVELOPMENTSSOCIALMEDIAHASALSOBECOMEATURNINGPOINTDUETOITSREALISTICOPPORTUNITIESFROMTHESTANDPOINTOFBUSINESSSUCHASCOSTEFFECTIVENESS,TIMESAVINGANDENGAGEMENTWITHCUSTOMERSTHEMORECOMPANIES,ESPECIALLYSMESSTARTEDTAKINGTHEADVANTAGEOFSOCIALMEDIATHEMOREITHASBECOMEAPOPULARMARKETINGTOOLUNDERTHETITLEOFSOCIALNETWORK“MINGLERS”THOSEWHOPOSTWITHNOREGULARITYORFREQUENCYAND“EVANGELISTS/INSIDERS”THOSEWHOAREENTHUSIASTIC,EXPERTANDREGULARINTHEIRCONTRIBUTIONSSOMEOTHERRESEARCHERSSPLITUSERSINTOSLIGHTLYDIFFERENTSETS,FOREXAMPLE“SOCIALCLICKERS”USERSWHOCOMMUNICATEWITHFRIENDSANDCREATECONTENTONMESSAGEBOARDSANDREVIEWSITES,“ONLINEINSIDERS”AVIDONLINESHOPPERSWHOVOCALIZEPRODUCTPREFERENCESAND“CONTENTKINGS”YOUNGMENADDICTEDTOONLINEENTERTAINMENTTHESEGROUPINGSDEMONSTRATETHECOMPLEXITYANDLACKOFUNIFORMMEASUREMENTSFORMARKETERSTARGETINGUSERSOFSOCIALMEDIAMILLERANDLAMMAS,20103INORDERTOUSESOCIALMEDIAASAMARKETINGTOOLFIRSTOFALL,ITISCRUCIALTODOTHEMARKETDISCOVERYTHEFIRSTSTEPISTODEFINETHETARGETCUSTOMERSTHEREARESOMEQUESTIONSTHATMIGHTBEHELPFUL,SUCHAS,“WHATARETHEIRDEMOGRAPHICCHARACTERISTICS”,“DOTHEYHAVEASPECIFICLOCATION”,“WHATARETHEIRDESIRES”,AND“WHATDOTHEYCURRENTLYBUY”THESECONDSTEPISTOKNOWWHERETHEYGOONLINEITISSACROSANCTTOKNOWWHICHSOCIALMEDIACHANNELSTHEYPREFER,WHATBLOGSTHEYREGULARLYREADWHATARTICLESINTERESTTHEMANDWHATVIDEOSTHEYWATCHTHELASTSTEPISTODEFINETHECOMPETITIONTHECOMPANYMUSTKNOWTHEMAJORPLAYERSINTHEMARKETWHOISBUYINGADWORDSADSANDWHOHASTHETOPRANKINGSINORDERTOCREATETHECONTENTINASIMILARWAYBESIDES,THEREARESOMEOTHERIMPORTANTCHANNELSCONCERNINGTHEWAYTOFINDTHETARGETCUSTOMERSLIKEDISCUSSIONFORUMSANDPRESSRELEASESTHEYCANGENERATETRAFFICTOCOMPANIES’CONTENTTHROUGHFINDINGCOMMUNITIESANDKEYWORDSTHEYINCLUDEAWARENESS,TRUSTANDREPUTATIONARETHEIMPORTANTBENEFITSOFUSINGSOCIALMEDIAFORCOMPANIESTOREINFORCETHEIRMARKETPOSITIONGLIGORIJEVICANDLEONG,2011SOCIALNETWORKMARKETINGSNMDUETOTECHNOLOGICALINFRASTRUCTUREDRAMATICALLYCHANGESINTHELASTDECADETHATREQUIRESTHESOCIALMEDIAANDMARKETINGWORKSCLOSELYINBUSINESSLIFEMARKETINGTEAMSUSEVARIOUSWAYSOFSOCIALMEDIATHATINCREASESTHESEARCHABILITYOFTHEBRANDORTHECOMPANYANDCREATESTWOWAYCOMMUNICATIONWITHCUSTOMERSTHETERM,SOCIALNETWORKMARKETINGSNM,ARISEOUTOFTHISCONNECTIONCURRENTLY,MOSTPREVALENTSNMPRACTICESINVOLVECREATINGANDOPERATINGACOMPANY’SF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簡(jiǎn)介:CHAPTER19RESEARCHOFINFORMATIONDISSEMINATION’SPUBLICRISKMANAGEMENTINWEMEDIAERASHUAIXUABSTRACTWEMEDIAWHICHSTANDSOUTAMONGMANYNETWORKAPPLICATIONS,HASLARGELYCHANGEDTHEFORMOFINFORMATIONDISSEMINATION’SPUBLICRISKMANAGEMENTTHROUGHSUCHAPERSONALIZEDNETWORKPLATFORMOFINFORMATIONANDDISSEMINATION,USERSCANRELEASETHEWORDS,PICTURES,AUDIO,VIDEOSANDOTHERMULTIMEDIAINFORMATIONBYTHEWBE,MOBILEPHONEANDOTHERDEVELOPINGCLIENTCOMPONENTSATPRESENT,OURCOUNTRYISUNDERGOINGASPECIALPERIODOFECONOMICTRANSITIONANDSOCIALTRANSFORMATIONWHICHCAUSEDFIERCESOCIALCHANGESINTHISPAPER,BASEDONTHEANALYSISOFWEMEDIATECHNOLOGYCHARACTERISTICS,FORMSANDFEATURESOFDISSEMINATION,THEAUTHORWILLFURTHERANALYZEPRESENTSTATEANDPROBLEMSOFINFORMATIONDISSEMINATION’SRISKMANAGEMENTINWEMEDIAERAANDFINALLYTHEAUTHORPUTSFORWARDRISKMANAGEMENTMEASURESOFWEMEDIAINFORMATIONDISSEMINATIONKEYWORDSWEMEDIAINFORMATIONDISSEMINATIONRISKMANAGEMENT191PREFACEASAPOPULARWAYOFINFORMATIONDISSEMINATION,WEMEDIASUCHASMICROBLOG,REPRESENTSTHELATESTTECHNOLOGYANDINFORMATIONFEATURESOFINTERNETERAMICROBLOG,THETYPICALREPRESENTATIVEOFWEMEDIA,WASBORNABROADANDREVOLVEDINTONEWINTERNETDISSEMINATIONMEDIAAFTERBEINGINTRODUCEDTOCHINAACCORDINGTOTHE“SOCIALBLUEBOOK”ISSUEDINDECEMBER2009BYCHINESEACADEMYOFSOCIALSCIENCE,MICROBLOGISCALLED“THEMOSTDESTRUCTIVEPUBLICOPINIONCARRIER”BYRESEARCHERSSOMERESEARCHERSTHINKTHATBASEDONWEB20TECHNOLOGYANDITSMULTIMEDIANATURE,WEMEDIAMULTIPLIESITSDISSEMINATIONSTAGEANDMODE,ANDMAKESORIGINALSXUBSCHOOLOFPOLITICALSCIENCEANDPUBLICADMINISTRATION,UNIVERSITYOFELECTRONICSCIENCEANDTECHNOLOGYOFCHINA,CHENGDU611731,PRCHINAEMAILXUSHUAISHUAI229163COM227JXUETALEDS,PROCEEDINGSOFTHESEVENTHINTERNATIONALCONFERENCEONMANAGEMENTSCIENCEANDENGINEERINGMANAGEMENTVOLUME1LECTURENOTESINELECTRICALENGINEERING241,DOI101007/9783642400780_19,?SPRINGERVERLAGBERLINHEIDELBERG201419RESEARCHOFINFORMATIONDISSEMINATION’SPUBLIC229PUBLICRISKREFERSTOTHERELATEDRISKSOFPROBLEMSARISINGOUTOFPUBLICINTERESTMAINTENANCEANDPUBLICAFFAIRSMEANTHEAFFAIRSRELEVANTTOPROTECTINGINDIVIDUALRIGHTS,BALANCINGINTERESTANDENSURINGJUSTICEOFPOLITICALPROCESSRISKEVALUATIONISCOMPLEX,REQUIRINGTHEANALYSISOFRISKFROMTHEDIFFERENTPERSPECTIVESOFTHEPUBLICANDPRIVATESECTORENTITIES3THEGOVERNMENTOFTENMANAGESPUBLICRISKINDIRECTLY,THATISTOSAY,THROUGHPOLICYMAKINGORCONSIGNINGTOOTHERDEPARTMENTS,THEGOVERNMENTCANMANAGETHEPUBLICRISKTHATISPUBLICITYBUTNOTWITHINTHESCOPEOFDIRECTINTERVENTION41923RISKMANAGEMENTRISKMANAGEMENTISANEWMANAGEMENTDISCIPLINETHATSTUDIESTHEREGULARITYOFRISKSANDRISKCONTROLTECHNOLOGYTHERISKMANAGEMENTPROCESSISMADEUPOFSEVERALPOINTINTIMEASSESSMENTSOFRISKTHATNEEDTOBEREEVALUATEDASRISKSEVOLVE5THROUGHTHERISKIDENTIFICATION,ESTIMATIONANDEVALUATION,ECONOMICENTITIESOPTIMIZEANDREARRANGEVARIOUSRISKMANAGEMENTTECHNOLOGY,SOASTOIMPLEMENTEFFECTIVECONTROLUPONRISKS,PROPERLYHANDLETHECONSEQUENCEOFLOSSCAUSEDTHUSTHEGOALOF“LEASTEXPENSE,MOSTSECURITY”CANBEACHIEVEDRISKMANAGEMENTISANIMPORTANTPARTOFPUBLICAFFAIRSMANAGEMENT,ASTHEMAINRESPONSIBLESUPERVISOR,THEGOVERNMENTINEVITABLYUNDERTAKESTHETASKSOFDEALINGWITHALLKINDSOFDISASTERSANDCRISIS6193RESEARCHSUBJECTDISSEMINATIONMODEOFWEMEDIA1931DISSEMINATIONSTRUCTUREOFBLOGINFORMATIONKNOWLEDGESHARINGMEANSTHATANINDIVIDUAL,TEAMANDORGANIZATIONSHARETHEKNOWLEDGEWITHOTHERMEMBERSOFTHEORGANIZATIONINTHECOURSEOFACTIVITIESTHROUGHTHEVARIOUSWAYS7WEMEDIATRANSMITSINFORMATIONBYINDIVIDUALITYAFTERTHEPOPULARIZATIONOFCOMPUTERSDUETOITSFISSIONLIKESPREAD,WEMEDIAEFFECTISMOREANDMORECLOSETOMASSDISSEMINATIONMIRCROBLOG,FOREXAMPLE,HASCOMPLICATEDNETWORKASTHESOCIALWEBTHROUGHTHECONNECTIONOFEACHNODE,INFORMATIONISABLETODIFFUSEANDSPREADCONSTANTLYINTHISNETWORKPLATFORM,PEOPLEARENOTALWAYSABLETOOBTAININFORMATIONDIRECTLYFROMTHEORIGINALSOURCE,BUTOFTENTRANSFERINFORMATIONBYMESSAGEFORWARDTHEWHOLESTRUCTUREOFMICROBLOGISALSOABINARYTRANSMISSIONSTRUCTUREFORMEDBY“THEKEYNODEANDCOMMONNODE”THUSTHEROLESOFUSERSARENATURALLYDIVIDEDINTOKEYCOMMUNICATORANDORDINARYCOMMUNICATORITSDISSEMINATIONMODEISSHOWSINFIG191
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簡(jiǎn)介:FULLTERMSCONDITIONSOFACCESSANDUSECANBEFOUNDATHTTP//WWWTANDFONLINECOM/ACTION/JOURNALINFORMATIONJOURNALCODEWTTM20JOURNALOFTRAVELTOURISMMARKETINGISSN10548408PRINT15407306ONLINEJOURNALHOMEPAGEHTTP//WWWTANDFONLINECOM/LOI/WTTM20THEIMPACTOFSOCIALMEDIAONTHECONSUMERDECISIONPROCESSIMPLICATIONSFORTOURISMMARKETINGSIMONHUDSONKARENTHALTOCITETHISARTICLESIMONHUDSONKARENTHAL2013THEIMPACTOFSOCIALMEDIAONTHECONSUMERDECISIONPROCESSIMPLICATIONSFORTOURISMMARKETING,JOURNALOFTRAVELTOURISMMARKETING,3012,156160,DOI101080/105484082013751276TOLINKTOTHISARTICLEHTTPS//DOIORG/101080/105484082013751276PUBLISHEDONLINE04MAR2013SUBMITYOURARTICLETOTHISJOURNALARTICLEVIEWS15515VIEWRELATEDARTICLESCITINGARTICLES57VIEWCITINGARTICLESSIMONHUDSONANDKARENTHAL157FIGURE1THECONSUMERDECISIONJOURNEYTODAYBASEDONCOURTETAL,2009ANDBONDSOCIALMEDIAMAKETHE“EVALUATE”AND“ADVOCATE”STAGESINCREASINGLYRELEVANTTHEMODELHASBEENMODIFIEDINTHISRESEARCHNOTETORECOGNIZETHEIMPORTANCEOFTHE“ZEROMOMENTOFTRUTH”ZMOT,ATERMRECENTLYCOINEDTODESCRIBETHENEWREALITYWHEREMARKETERSHAVETOCOMPETEFORSHOPPERS’ATTENTIONONLINELONGBEFOREAPURCHASEDECISIONISMADELECINSKI,2011SOHOWARETOURISMMARKETERSUSINGSOCIALMEDIATOENGAGEWITHCONSUMERSTHROUGHOUTTHISNEWCONSUMERDECISIONJOURNEYATTHEFIRST“CONSIDER”STAGE,SOCIALMEDIACAMPAIGNSAREINCREASINGLYBEINGUSEDTODRIVETRAFFICTOTOURISMWEBSITESTUSSYADIAHFESENMAIER,2009FOREXAMPLE,IN2011,VISITBRITAINTARGETEDTHEGENYAUDIENCEINTHEUNITEDSTATES,CANADA,ANDAUSTRALIAONFACEBOOKTHROUGHITS“UNITETHEINVITE”CAMPAIGNFOLLOWERSOFVISITBRITAIN’SFACEBOOKANDTWITTERPAGES,CALLEDLOVEUK,WEREINVITEDTOREGISTERFORAUNITETHEINVITEAPPEACHAPPLICANTWASASKEDTOUPLOADAPICTUREOFHIMORHERSELFANDTHEYWERETHENSENTTHEPHOTOOFANOTHERRANDOMREGISTRANT,WHICHTHEYWEREASKEDTOUPLOADTOTHEIRFACEBOOKWALLANDENCOURAGEFACEBOOKFRIENDSTOSHARESOTHATTHEYCOULDLOCATETHEIRMATCHONTHESOCIALNETWORKTHEFASTESTPAIRTO“UNITETHEIRINVITE”EACHWONATRIPFORTWOTOTHEUNITEDKINGDOMTHECAMPAIGN’SGOALWASTODRIVETRAFFICTOTHELOVEUKFACEBOOKPAGE,WHEREVISITORSWOULDSEEDIGESTIBLECHUNKSOFINTERESTINGANDQUIRKYNEWSABOUTBRITISHCULTURETWELVETHOUSANDPEOPLEENTEREDUNITETHEINVITE,ANDTHELOVEUKFACEBOOKPAGEGAINED25,000FANSDURINGTHECAMPAIGN,ACCORDINGTOVISITBRITAINBIRKNER,2011ATTHENEXT“EVALUATION”STAGE,CONSUMEROUTREACHTOMARKETERSANDOTHERSOURCESOFINFORMATIONAREMUCHMORELIKELYTOSHAPETHEIRENSUINGCHOICESTHANMARKETERS’EFFORTSTOPERSUADETHEMCOMPANIESARENOLONGERTHEUNRIVALEDEXPERTSONTHEATTRIBUTESORQUALITYOFBRANDSANDPRODUCTSONLINEREVIEWSOFHOTELSORCRUISELINES,FOREXAMPLE,PLAYANIMPORTANTROLEDURINGTHEEVALUATIONSTAGEWHERETHEYAPPEARDIRECTLYONTRAVELCOMPANYWEBSITES,THEYREPRESENTANOPPORTUNITYFORTHECOMPANYTOADDRESSNEGATIVECOMMENTSANDMITIGATETHEIMPACT,WHILEPOSITIVEREVIEWSREPRESENTCOSTFREE,COMPELLING
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簡(jiǎn)介:PROCEDIASOCIALANDBEHAVIORALSCIENCES1502014511–520AVAILABLEONLINEATWWWSCIENCEDIRECTCOMSCIENCEDIRECT18770428?2014THEAUTHORSPUBLISHEDBYELSEVIERLTDTHISISANOPENACCESSARTICLEUNDERTHECCBYNCNDLICENSEHTTP//CREATIVECOMMONSORG/LICENSES/BYNCND/30/PEERREVIEWUNDERRESPONSIBILITYOFTHEINTERNATIONALSTRATEGICMANAGEMENTCONFERENCEDOI101016/JSBSPRO20140906710THINTERNATIONALSTRATEGICMANAGEMENTCONFERENCEEXPLORINGTHEROLEOFSOCIALMEDIAFORSMESASANEWMARKETINGSTRATEGYTOOLFORTHEFIRMPERFORMANCEPERSPECTIVEDILHAN?ZTAMURA,?BRAHIMSARPERKARAKADILARB,B?A,BNI?ANTA?IUNIVERSITY,?STANBUL,34030,TURKEYABSTRACTSOCIALMEDIAISNOTONLYACOMMUNICATIONTOOLFORAMUSEMENT,BUTITISALSOANIMPORTANTPARTOFMARKETINGSTRATEGIESINBUSINESSLIFETHISPAPERAIMSATANALYZINGTHEROLEOFSOCIALMEDIAFORSMALLANDMEDIUMSIZEDENTERPRISESSMESASANEWMARKETINGSTRATEGYTOOLFORTHEFIRMPERFORMANCEPERSPECTIVETHISMANUSCRIPTISFOCUSEDONACASESTUDYINCLUDINGTHECOMPARISONANDANALYSISOFTOTALLYFOURAMERICANANDTURKISHCOMPANIES’FACEBOOKANDTWITTERACCOUNTSINTERMSOFTHENUMBEROFLIKESANDFOLLOWERS,RICHNESSOFCONTENT,INTERACTIONWITHCUSTOMERSANDTHEUSEOFLANGUAGEWITHINTHISRESEARCH,THEQUALITATIVEMETHODISUSEDINORDERTOSEEHOWTHESECOMPANIESENGAGEWITHTHEIRCUSTOMERSONLINEANDUSESOCIALMEDIAASASTRATEGICTOOLOFSOCIALNETWORKMARKETINGSNMBRIEFLYFINDINGSOFTHISSTUDYSUGGESTSTHATTHECOMMONPROBLEMSOFTHETURKISHSMESARERELATEDWITHUSINGFORMALLANGUAGEDURINGTHECUSTOMERSCOMMUNICATIONPROCESSANDCREATINGUNATTRACTIVECONTENTLACKINGRICHNESSTOATTRACTTHEIRCUSTOMERSATTENTIONINTHEIRSOCIALMEDIAACTIVITIESANOTHERNOTEWORTHYPOINTISTHATFROMTHEAMERICANSMESPERSPECTIVE,THEYARELESSEFFECTIVEINUSINGTWITTERWHENCOMPAREDTOTHEIRFACEBOOKACCOUNTS1INTRODUCTIONTHEINTERNETGIVESUSAWIDERANGEOFOPPORTUNITIESSUCHASHAVINGACONNECTIONWITHPEOPLEALLAROUNDTHEWORLD,CREATING,SHARINGANDDISSEMINATINGCONTENTS,GAININGANDSEARCHINGINFORMATIONONUNLIMITEDNUMBEROFSUBJECTSANDSTAYINGUPTODATEMOREORLESS,THEREARESOMEINDISPUTABLEOUTCOMESANDCHANGESDUETOTHEEMERGENCEOFINTERNETBUTESPECIALLYTHEWIDESPREADUSEOFSOCIALMEDIAONEOFTHESECRUCIALCHANGESHAPPENSINBUSINESSMODELS,ASWELLBYTHEBEGINNINGOF21THCENTURY,THEUSEOFINTERNETANDSOCIALMEDIAHASBECOMEAPARTOFBUSINESSSTRATEGIESINADDITIONTOTHIS,THECOMPANIESSTARTEDUSINGUNIQUEQUALITIESOFWEBANDHAVESHIFTEDTHEIRMARKETSTRATEGYTOECOMMERCEWEBHASBECOMEONEOFTHEMOSTPROFITABLETOOLSOFPROMOTINGTHEPRODUCTSANDSERVICESTOATTRACTTHETARGETAUDIENCESOMEOFTHEMGOTINTOTHEMARKETASANERETAILER,SOMEOTHERSBECAMECONTENTPROVIDER,TRANSACTIONBROKER,MARKETCREATORORSERVICEPROVIDERHOWEVER,ONEOFTHEMOSTIMPORTANTREASONSTHATMADETHEMPENETRATEINTOTHEMARKETISLOWBARRIERSTOENTRYTHAT’SWHYMANYSMALLANDMEDIUMSIZEDENTERPRISESSMESPUTTHEIRPRODUCTSON?CORRESPONDINGAUTHORTEL902122101010FAX902122240090EMAILADDRESSIBRAHIMSARPERKARAKADILARNISANTASIEDUTRKEYWORDSMICROBLOGGINGTOOLSSOCIALNETWORKMARKETINGSNMWORDOFMOUTHMARKETINGWOMQUALITATIVEDESCRIPTIVEANDCONTENTANALYSIS?2014THEAUTHORSPUBLISHEDBYELSEVIERLTDTHISISANOPENACCESSARTICLEUNDERTHECCBYNCNDLICENSEHTTP//CREATIVECOMMONSORG/LICENSES/BYNCND/30/PEERREVIEWUNDERRESPONSIBILITYOFTHEINTERNATIONALSTRATEGICMANAGEMENTCONFERENCE513DILHAN?ZTAMURAND?BRAHIMSARPERKARAKADILAR/PROCEDIASOCIALANDBEHAVIORALSCIENCES1502014511–520SOMEOTHERRESEARCHERSSPLITUSERSINTOSLIGHTLYDIFFERENTSETS,FOREXAMPLE?“SOCIALCLICKERS”USERSWHOCOMMUNICATEWITHFRIENDSANDCREATECONTENTONMESSAGEBOARDSANDREVIEWSITES,?“ONLINEINSIDERS”AVIDONLINESHOPPERSWHOVOCALIZEPRODUCTPREFERENCESAND?“CONTENTKINGS”YOUNGMENADDICTEDTOONLINEENTERTAINMENTTHESEGROUPINGSDEMONSTRATETHECOMPLEXITYANDLACKOFUNIFORMMEASUREMENTSFORMARKETERSTARGETINGUSERSOFSOCIALMEDIAMILLERANDLAMMAS,20103INORDERTOUSESOCIALMEDIAASAMARKETINGTOOLFIRSTOFALL,ITISCRUCIALTODOTHEMARKETDISCOVERYTHEFIRSTSTEPISTODEFINETHETARGETCUSTOMERSTHEREARESOMEQUESTIONSTHATMIGHTBEHELPFUL,SUCHAS,“WHATARETHEIRDEMOGRAPHICCHARACTERISTICS”,“DOTHEYHAVEASPECIFICLOCATION”,“WHATARETHEIRDESIRES”,AND“WHATDOTHEYCURRENTLYBUY”THESECONDSTEPISTOKNOWWHERETHEYGOONLINEITISSACROSANCTTOKNOWWHICHSOCIALMEDIACHANNELSTHEYPREFER,WHATBLOGSTHEYREGULARLYREADWHATARTICLESINTERESTTHEMANDWHATVIDEOSTHEYWATCHTHELASTSTEPISTODEFINETHECOMPETITIONTHECOMPANYMUSTKNOWTHEMAJORPLAYERSINTHEMARKETWHOISBUYINGADWORDSADSANDWHOHASTHETOPRANKINGSINORDERTOCREATETHECONTENTINASIMILARWAYBESIDES,THEREARESOMEOTHERIMPORTANTCHANNELSCONCERNINGTHEWAYTOFINDTHETARGETCUSTOMERSLIKEDISCUSSIONFORUMSANDPRESSRELEASESTHEYCANGENERATETRAFFICTOCOMPANIES’CONTENTTHROUGHFINDINGCOMMUNITIESANDKEYWORDSTHEYINCLUDEAWARENESS,TRUSTANDREPUTATIONARETHEIMPORTANTBENEFITSOFUSINGSOCIALMEDIAFORCOMPANIESTOREINFORCETHEIRMARKETPOSITIONGLIGORIJEVICANDLEONG,2011SOCIALNETWORKMARKETINGSNMDUETOTECHNOLOGICALINFRASTRUCTUREDRAMATICALLYCHANGESINTHELASTDECADETHATREQUIRESTHESOCIALMEDIAANDMARKETINGWORKSCLOSELYINBUSINESSLIFEMARKETINGTEAMSUSEVARIOUSWAYSOFSOCIALMEDIATHATINCREASESTHESEARCHABILITYOFTHEBRANDORTHECOMPANYANDCREATESTWOWAYCOMMUNICATIONWITHCUSTOMERSTHETERM,SOCIALNETWORKMARKETINGSNM,ARISEOUTOFTHISCONNECTIONCURRENTLY,MOSTPREVALENTSNMPRACTICESINVOLVECREATINGANDOPERATINGACOMPANY’SFANPAGE,MANAGINGPROMOTIONS,MAINTAININGPUBLICRELATIONS,ANDCONDUCTINGMARKETRESEARCHOTHERACTIVITIESINCLUDEPROVIDINGCUSTOMERSUPPORT,ENC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