2023年全國碩士研究生考試考研英語一試題真題(含答案詳解+作文范文)_第1頁
已閱讀1頁,還剩13頁未讀, 繼續(xù)免費(fèi)閱讀

下載本文檔

版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請進(jìn)行舉報或認(rèn)領(lǐng)

文檔簡介

1、3400 英文單詞, 英文單詞,19500 英文字符,中文 英文字符,中文 5600 字文獻(xiàn)出處: 文獻(xiàn)出處:Kim SeongSeop Kim, S. S. S, Jinsoo L, Prideaux B. Effect of celebrity endorsement on tourists' perception of corporate image, corporate credibility and corporate

2、 loyalty.[J]. International Journal of Hospitality Management, 2014, 37:131-145.Effect of celebrity endorsement on tourists’ perception of corporate image, corporate credibility and corporate loyaltySamuel Seongseop Kim,

3、 Jinsoo Lee, Bruce PrideauxAbstractThis study explores the effectiveness of using Korean celebrities to endorse a Korean hotel in the Japanese market. Specifically, Japanese tourists’ perception of the hotel’s corporate

4、image and corporate credibility were tested along with corporate loyalty. This study found that trust in celebrity endorsers by consumers is transferable to perceptions of image of the hotel, its credibility and loyalty

5、to the hotel. Structural equation modeling was used to explain difference in the relationships between constructs that identified the effectiveness of each celebrity. One important finding was that specific celebrity end

6、orsers may not appeal to the entire target market and for this reason more than one endorser may be required to promote a product.Keywords: Celebrity ;Corporate image; Corporate credibility; Corporate loyalty ; Endorseme

7、nt ; Japanese tourist; Structural equation modeling1. IntroductionCelebrities, defined by Young and Pinsky (2006, p. 464) as ‘. . . individuals who have achieved a significant level of fame that makes them well known in

8、society’ have emerged as a powerful force in 21st Century life and occupy a pivotal position in contemporary culture (Koernig and Boyd, 2009; Lord and Putrevu, 2009). Celebrities are a direct product of the values of the

9、 society they live in, the importance that society places on sports and entertainment, the pervasive power of the media to influence public opinion and the needs of the marketing industry. There is strong evidence of a c

10、onnection between the level of recognition accorded to a specific celebrity and those elements of society that the celebrity represents (Lee et al., 2008; Hsieh and Chang, 2005; van der Veen, 2008).The selling power of c

11、elebrities, and their worth to the firm, product or service they endorse, is a function of the level of appeal they have to specific markets. Because consumers identify with celebrities on many levels, marketers have an

12、 opportunity to link consumers to product quality and/or corporate reputation through celebrity endorsement (Englis and Solomon, 1996; Petty and D’Rozario, 2009) and gain leverage in specific markets (Wee and Ming, 2003

13、) by conveying product imagery to consumers (Erdogan, 1999). As a result, celebrity has been utilized as a pro- motional tool by private and public organizations to achieve their goals.Given that tourism services depend

14、on emotional or hedonic values, celebrity endorsement has emerged as a method of stimulating the interests of tourists through the promise of service quality. In addition celebrity endorsement may help dispel hesitation

15、 about the purchase of tourism related services. A growing number of studies have focused on celebrity endorsement in relation to tourism destinations (Glover, 2009; Lee et al., 2008; van der Veen, 2008; van der Veen and

16、 Song, 2010), travel agents (Chang et al., 2005; Hsieh and Chang, 2005; Lin et al., 2008; Wang et al., 2002), the restaurant industry (Kim et al., 2013; Magnini et al., 2010), and the hotel industry (Herstein and Mit

17、ki, 2008; Magnini et al., 2008; Stephens and Faranda, 1993).Most of these studies have focused on identifying customer responses to the use of celebrity tourists was an effective endorser.To understand the functions of c

18、elebrity endorsement in the hospitality industry it is first necessary to identify the attributes that an effective celebrity endorser should possess. Research into this issue has identified a core group of symbolic dime

19、nsions that determine the level of customer belief in celebrity endorsement including trustworthiness, expertise, personality, appearance, private life management, attractiveness, competency, relationship, likeability, f

20、amiliarity, identification (Amos et al., 2008; Han and Ki, 2010; Ketchen et al., 2008; Lord and Putrevu, 2009; Magnini et al., 2008, 2010; Ohanian, 1990, 1991; Till and Busler, 2000).In relation to celebrity attributes a

21、 number of researchers have identified trustworthiness, expertise, and attractiveness as the most important attributes of celebrity endorsers (Amos et al., 2008; Dholakia and Sternthal, 1977; Han and Ki, 2010; Lord and P

22、utrevu, 2009; Magnini et al., 2008; Ohanian, 1990, 1991; Till and Busler, 2000). Trustworthiness refers to the degree to which the audi- ence perceives that the celebrity is able to convey a sense of integrity, honesty,

23、and believability through the medium of advertising (Tripp et al., 1994).The second celebrity attribute is expertise, defined as the extent to which an individual’s skill or experience, knowledge, or expert- ness is soug

24、ht by others to assist in decision making (Amos et al., 2008; Magnini et al., 2008; Lord and Putrevu, 2009). Expertise is associated with competency, qualification, expertness, expert ability, mastery, and authoritativen

25、ess (Han and Ki, 2010; Ketchen et al., 2008; Magnini et al., 2010). The third attribute is attractiveness defined as the sum of a celebrity’s physical appearance, dress and accessories, beauty, elegance, sexual appeal, m

26、anners, and etiquette (Amos et al., 2008; Gakhal and Senior, 2008; Han and Ki, 2010; Lord and Putrevu, 2009; Magnini et al., 2010). In summary, previous research has found that physical features or images derived from th

27、e celebrity may be transferred to the product or company they endorse and as a consequence, affect corporate image or corporate credibility.2.2. Corporate imageCorporate image is the sum of the public’s beliefs, ideas, a

28、nd impressions of an organization (Bos, 2007). Thus, corporate image represents the unique and individual personality of a company that differentiates it from its competitors. Effective corporate image should also stimul

29、ate interest among customers, generates brand equity, and finally encourages sales (Amini et al., 2012; Kanibir and Nart, 2009). Corporate image is shaped by a company’s actions as well as by factors that have a direct o

30、r indirect impact on public opinion, such as media, labor unions, social organizations, industrial associations, and other entities (Blishak, 2007).Customers’ perceptions of corporate image are formulated by their respon

31、se to a range of multifaceted tangible and intangible interactions with the corporation on a number of levels (Flavian et al., 2004). Tangible aspects include name, interior, exterior, products/services, displayed ambien

32、ces, and cyber communication vehicles. Intangible aspects include credibility, impression of quality, tradition, corporate philosophy, staff education, organization and service culture. Corporate image also reflects the

33、needs or expectations of a diverse range of stakeholders who are directly or indirectly associated with the company (Lemmink et al., 2003). As a consequence, corporate image may have different meanings based on the perce

34、ptions of stakeholders that include stockholders, board members, employees, suppliers, channel members, customers, and the community.Because diverse factors affect how corporate image is perceived by stakeholders, most s

溫馨提示

  • 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請下載最新的WinRAR軟件解壓。
  • 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
  • 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
  • 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
  • 5. 眾賞文庫僅提供信息存儲空間,僅對用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理,對用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對任何下載內(nèi)容負(fù)責(zé)。
  • 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請與我們聯(lián)系,我們立即糾正。
  • 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時也不承擔(dān)用戶因使用這些下載資源對自己和他人造成任何形式的傷害或損失。

最新文檔

評論

0/150

提交評論