道歉解釋的歸因對組織內人際信任的影響.pdf

1、中山大學碩士學位論文道歉解釋的歸因對組織內人際信任的影響專業(yè)名稱：應用心理學學位申請人：曹爽斯導師姓名：王飛雪副教授論文答辯委員會成員(簽名)主席：譯眵委員：中山大學心理學系中國廣州TheInfluencesofAttributionStyleinApologyonRepairInterpersonalTrustinOrganizationName：CaoShuangsiSupervisor：WangFeixueAssociatePro

2、fessorAbstractWhenofferingallapologyforrepairinginterpersonaltrustinorganization，doesapologizingwithinternalattributionworkbetterorapologizingwithexternalattributionworkbetterinrepairingtrustEmpiricalstudiescomparingther

3、elativebenefitsofexternalandinternalattributionsforrepairingtrusthavereachedconflictingconclusionsTomakeclearthisquestion，wecardedouttwostudiestoexaminetheinteractionoftrustrepairinglocusandcontrollabilityofcausalityindi

4、fferentperspectivesbyquasiexperimentsof2(competenceVSintegritybasedtrustviolation))2∞temalVSexternalattribution)2(controllableVSnocontrollableattribution)Inthescenariosofquasiexperiments，participantswcrcaskedtoplaytherol

5、eofadepartmentmanagerwhoWasinchargeofhiringanddisplayedhistrustaboutanapplicatorbeforeandaftertheapplicant’sapologywithdifferenceattributiontypeswhichWasmadeforrepairingtrustComparingtheleveloftrustbeforeandafterthisapol

6、ogywecouldunderstandtheinteractionofattributiontypesandtrustrepairingTheresultrevealedth她inrepairingcompetencebasedtrust，apologizingwithinternalattributioncouldrepairthetrustbetterthanapologizingwithexternalattribution；e