撫順供電公司同業(yè)對標管理研究.pdf

1、華北電力大學工商管理碩士專業(yè)學位論文摘要標桿管理是旨在借鑒、學習他人的先進經(jīng)驗，改善自身不足，從而提高競爭力，追趕或超越標桿企業(yè)的一種良性循環(huán)的管理方法。對供電企業(yè)而言，在同行業(yè)內(nèi)通過對標可以迅速提升綜合管理水平，在國家電網(wǎng)公司體制變革的今天顯得尤為重要。本文為實踐應用性論文，根據(jù)標桿管理理論知識和國內(nèi)外對標管理實施狀況，結(jié)合當前撫順供電公司同業(yè)對標管理的現(xiàn)狀，分析了存在的問題，完善了同業(yè)對標指標評價體系，采用一維對標與二維對標相結(jié)合的

2、指標分析方法，為撫順供電公司同業(yè)對標管理設(shè)計了改進方案。關(guān)鍵詞:供電公司，同業(yè)對標，二維對標AbstraetBenehmarking15designedtodrawonandlearntheadvaneedexPerieneeofotherstoimProvetheirownand50on，therebyenhaneingeomPetitivenessandeatchuPwithorexeeedthebenchmarkofavirtuo

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4、aPer，thesisforthePracticalaPPlieation，inaeeordaneewiththeoretiealknowledgeofbenehmarkingandmanagementathomeandabroadmarkedthestatusofimPlementation，eombinedwiththeeurrenteleetrieitysuPPlycomPanyinFushunmarkedwiththemanag

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6、reomPanyinFushunwithindustrystandarddesignedtoimProveProgrammanagement.ChenJian(MasterofBusinessAdministration)DireetedbyProf.LiuJiangyanKEYWORDS:PowerSuPPlyComPany，Benchmarking，TWo一DimensionalofStandard華北電力大學工商管理碩士專業(yè)學位論

7、文4.2指標權(quán)重確定及指標評價...................................................................................……204.2.1指標權(quán)重確定.............................................................................................……204.2.2指標評價.

8、......................................................................……，.........................……244.3基于對標指標的方案改進..................................................................................……274.3.1營銷服務改進.......

9、.........................................................................……294.3.2電網(wǎng)運行改進.........……，.......................................................……344.3.3人力資源改進..................................................

10、................，……464.4建立同業(yè)對標長效機制......................................................................................……504.4.1層層落實責任制......................................................................……504.4.2推行績效評

11、估和考核獎懲....................................................................................……514.4.3實行網(wǎng)上報送制度.................................................................................................……514.4.4定期召開專業(yè)會

12、議................................................……514.4.5指標實行預警管理.................................................................................................……524.5同業(yè)對標管理的實施建議.......................................

13、............................................……53第五章結(jié)論................................................................................................................……55參考文獻...............................................

14、............................................................................……56致謝...........................................................................................................................……58在學期間發(fā)表的學術(shù)論文