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1、外文題目Incentiveschemesinqualityculture外文出處WkStudy.Volume411993(42):P25.外文作者HelgaDrummond原文:原文:Incentiveschemesinqualityculture作者:作者:HelgaDrummondArguesthatincentivescanfacilitatethemanagementprocess.Showsthattraditionalpro
2、ductivitybasedincentiveschemesareincompatiblewithnewmanufacturingtechniquesthatemphasisespeedflexibilityresponsivenesstofluctuationsincustomerdem.Claimsthatrewardingoutcomesisunlikelytoproducecommitment.Suggeststhatfurth
3、erresearchidentifyincentiveschemes.Incentiveschemeshavealonghisty.Theyarepartofthecultureofmanufacturingindustryindeedmanyserviceganizations.Theirfuturehoweverseemsuncertaininthesocalled“industrialrevolution“iginatingint
4、otalqualitymanagement(TQM)philosophynewmanufacturingtechniques.DemingoneofTQMsmostinfluentialproponentsurgesganizationstoabonpiecewkotherproductivitybasedincentiveschemesongroundsthattheyaredetrimentaltogoodwkmanship.Pie
5、cewksaysDemingisanincentivetoproducescrap[l].EmpiricalevidencedoesnotsupptDemingsview.Thevalueofproductivitybasedincentivesisthattheylendmeaningtowkbygivingemployeesasenseofcertaintycontrol[2].Anemployeewhocompletestheda
6、ysquotafexampleknowsthatwkis“finished“.Wkhasaclearbeginningaclearend.ContrastthiswithsaytheVDUoperatenteringendlessdata.Howeverfastslowtheoperativewksthereisalwaysme.Theoperativeneverhasthesecurityofknowingthathehas“done
7、enough“.Theabilitytodetermineonesearningsalbeitwithinlimitsprovidestheindividualwithameasureofcontroloverhisenvironment.Controlmitigatesalienationbecauseitmakestheindividualfeelinvolvedineventswhereasalienatedemployeesar
8、eeitherhostileapathetic[34].Hostilityapathy2becomingvariablepay.Iftheteammeetsitstarget(s)teammembersearntheirvariablepaybackiftheteamexceedsitstargetsvariablepaycandoubletriple.Althoughvariablepaypercentagesarethesamefa
9、llteammembersthisdoesnotensurethateachmemberreceivesthesameamountofvariablepay.Thatissometeammembersmayhavehigherbasesalariesthusearningmereward.Similarlyinthecaseofteambonusesteammembersdonotnecessarilyreceiveequalrewar
10、ds.Incentivesinteamskillsystemscanbemoarynonmoary.Teammemberskillincentivesystemsaresimilartotheirteamskillincentivecounterpart.Howevertheteammember’sskillscompetenciesnottheteam’sarethefocusofevaluation.Thatisteammember
11、sarerewardedfacquiringteamrelatedskillsasindicatedbyevaluationsprovidedbyotherteammembers.Someexamplesofsuchskillsareadaptabilityalcommunicationpersonalgrowthproblemsolvingcommitmentinitiationofideasleadership.Suchsystem
12、sareeffectiveinimprovingteamperfmanceastheytargetthewaysinwhichindividualteammemberscontributetoeffectiveteamprocesses.Acommonmoaryrewardinthissystemisasfollows:teammembersarepaid50%oftheirbasesalaryuntiltheyaredeemedtoh
13、avelearnedtheskillsnecessarytobeaneffectiveteammember.Whencompetencyisdemonstratedbasepayincreases.Alternativelydemonstratedskillscompetenciesmayberewardedwithonetimemoarynonmoaryrewards.Teammembergoalbasedmeritincentive
14、systemsarethoughttobeeffectivefbothfulltimeparttimeteams.Withregardtoparttimeteamssuchasystemallowstheganizationtoreinfceitsemphasisonteammemberperfmance.Withregardtofulltimeteamssuchsystemsallowtheganizationtorewarddiff
15、erentialmembercontributionsaverycommonscenariowhenteammembers’tasksaresomewhatindependent.Howeversuchteammemberincentivesystemsmaybeinappropriateffulltimeteamswheresubstantialcooperationamongteammembersisdesirable.Oneoft
16、heprimaryobjectivesofanybusinessistoearnprofits.Thefinishedproductfromamanufacturingganisationisfinallysoldtotheendusersconsumers.Intheprocessofproducingthefinishedgoodstheganisationincurscertaincosts.Intheprocessofselli
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