高校圖書館數(shù)字資源用戶滿意度測評研究.pdf

1、湘潭大學(xué)碩士學(xué)位論文高校圖書館數(shù)字資源用戶滿意度測評研究姓名：蔣知義申請學(xué)位級別：碩士專業(yè)：公共管理指導(dǎo)教師：成志剛20081015IIAbstractAlongwiththeconstantdevelopmentofinfmationtechnologywktechnologyinfmationresourceshaveplayedanincreasinglyimptantroleinsocialdevelopment.Library

2、asaninfmationserviceinstitutiontheestablishmentofdigitalresourceshasnotonlygraduallybecomeoneoftheimptantwkofallthewksinlibrarybutalsooneoftheimptantsignofevaluatinginfmationresourceconstructionperfmance.Intherecentyears

3、manylibrariesconstructdigitalresourcesmequickly.Especiallyfcollegelibrariesindertosatisfytheneedofscientificresearchstudytheymustgivemeattentiononthedigitalresourcesestablishmentconstructacteristicdigitalresourcessystemt

4、oprovidebetterinfmationservicefscientificresearchteachingstudy.“Theuserhighesttheservicefirst”isthecesenseofwthofthelibraryitislibraries’ultimatelytetoofferinfmationserviceswithhighqualitytheevaluationofuser’ssatisfactio

5、nindexesarethequantitativeevaluationonthispurpose.Thispaperinvestigatespresentsituationofdigitalresourcesestablishmentincollegelibrariescarriesthroughinvestigatedemonstrationstudyofuser’ssatisfactionbasedontheactivityof“

6、ReadingMonth”ofourschool’slibraryaccdingastheiesofsatisfactionindexmodel.Thepaperconsistsfivesectionsinwhichcountermeasuressuggestionstoimproveuser’ssatisfactionaboutcollegelibraries’digitalresourcesconstructionarediscus

7、sed.Inthefistsectionbeginswithresearchesonappraisalindexsystemofcollegelibraries’digitalresourcesinexistencebothabroadathomethepapercomprehensivegeneralizesitInthesecondsectionbasedonreviewingrelativetheiesofcustomersati

8、sfactionitmakesdeepanalysisontheconceptofcollegelibraries’digitalresourcesinfluencingfactsofuser’ssatisfactionsoastotheizefSatisfactionIndexModelconstructionInthethirdsectionthispaperintroducescustomersatisfactionintothe

9、evaluationofcollegelibraries’digitalresourcesestablishesUser’sSatisfactionIndexModelInthefourthsectionademonstrationstudyonIndexModelfcollegelibraries’digitalresourcesuser’ssatisfactionismadeintheresearch.TakingXiangTanU

10、niversityLibrarytheobjectofstudyanalyzesdataonthebaseofquestionnaireinvestigatingInthelastsectionthisarticleputsfwardcountermeasuresaimingatadvanceofcollegelibraries’digitalresourcesuserssatisfactionfromfouraspectsasenha