滿意度分析方法在公共服務領域中的應用.pdf

1、Y102838：2r筘北舛話犬虧碩士學位論文論文題目：滿愨度分析方法在套共服務領域中的應用學科、專業(yè)：碩士生：指導教師：答辯日期：統(tǒng)計學豫隸j眷就沈忠副教授2006年l0月日ABSTRACTm上hequalityofcitypublicservicehasimportantandprofoundinfluenceonpeople。SdailylifeinacitySince1980smanycountriesintheworldhave

2、developedgovernmentdepartmentreformoneafteranother，inwhichCustomer—Guide—GovernmentIdea，TotalQualityManagementThought，Result—GuidingGovernmentidea，TheMarketableSuppliedPublicServiceaswellasPublic—participatinginWesternad

3、ministrationreform，suchbasicthoughtongovernmentachievementsappraisalsetrequesttoinvestigationofpublicservicesatisfactiondegreeonpublicgoodsandthepublicgoodsprovidedbythegovernmentStateCouncilPremierWenJiabaoalwaysstresse

4、dthatwemustconstructaservicegovernment，andmustexpandthepubli9toparticipateinthegovernmentpublicserviceappraisalPublicsatisfactionshouldbethegovernment’ShigheststandardInthesecondhalfyearof2005，theStateCouncilR&Dcenterand

5、theWorldBank，TsinghuaUniversitycarriedout“theChinesecitypublicserviceandthegovernmentresearch”topictogetherInourcountrytheychoseDalian，Xi’an，Shanghai，ChengduandShenzhenastherepresentativecitytocarry01“1themodelinvestigat

6、ionandstudyTsinghuaUniversity’Ssamplingexpertselected1050householdinhabitantfamiliesof35communitiesin21streetsaccordingtothesciencesamplingdesigninDaliantobethesampleofinvestigationTheoreticallyatpresent，theresearchofsat

7、isfactiondegreewasalreadyquitemature，butthemajorityofsatisfactiondegreerealdiagnosisanalysisallinthebusinessmanagementthemarketmarketingaspectlaunchedtheapplication，werenotmanyinthegovernmentpublicserviceappraisalapplica