論禮貌語用策略在領(lǐng)導(dǎo)溝通藝術(shù)中的應(yīng)用.pdf

1、對(duì)外經(jīng)濟(jì)貿(mào)易大學(xué)碩士學(xué)位論文論禮貌語用策略在領(lǐng)導(dǎo)溝通藝術(shù)中的應(yīng)用姓名：婁元元申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：外國語言學(xué)及應(yīng)用語言學(xué)指導(dǎo)教師：陳小全20031001PartIGeneralIntroductionIntoday’Sbusinessworld，oneoftheimportantcompetitiveadvantagesanorganizationhasrestswithitspeopleItisatruismthatleadersh

2、ipoftheorganizationl。humancapitalisoneofthemostimportantandchallengingtasksLeadershipistheabilitytoinspirepeopletoworktogetherasateamtoachievecommonobjectivesCommunicationskillsarecoreleadershipcompetenciesandacriticalma

3、nagementfunctionEffectiveleadershipcommunicationhasadirectandpositiveimpactonstaffperformance，productivitysatisfaction，andturnoverOrganizationsthatpayscantregardtomanagerialcommunicationsandtheworkplacerelationshipsrunth

4、eriskofdisadvantageintermsofdiminishedproductivityinferiorgoodsorservices，lesscreativityhigherratesofturnovermoreindustrialunrestandincreasedcosts(ClampittandDowns，1993：30，528)Furthermore，manysurveysrevealpoorleadershipc

5、ommunicationisoneofthemajorreasonsresultinginthetalentloss，whichincursheavycostanddecreasedcompetencyforbusinessHencesuccessfulmanagerialcommunicationisacriticalfactortokeepanorganizationaheadofcompetitionAlthoughwritten

6、communicationisimportant，especiallywhenestablishingformalstatementssuchasmissionsandpolicies，researchshowsthatasignificantamountofcommunicationinorganizationisconductedfacetOface，andonadaytO—daybasispeoplearemorelikelyin

7、fluencedbyaspokenratherthanawrittenmessage(EcclesandNohria，1992)Therefore，inthispaperIfocusondailyoralcommunicationPolitcness，whichcanbeinterpretedasastrategyemployedbythespeakertoachieveavarietyofgoals，isacrucialelement