論禮貌語用策略在領(lǐng)導溝通藝術(shù)中的應(yīng)用.pdf

1、對外經(jīng)濟貿(mào)易大學碩士學位論文論禮貌語用策略在領(lǐng)導溝通藝術(shù)中的應(yīng)用姓名：婁元元申請學位級別：碩士專業(yè)：外國語言學及應(yīng)用語言學指導教師：陳小全20031001PartIGeneralIntroductionIntoday’Sbusinessworld，oneoftheimportantcompetitiveadvantagesanorganizationhasrestswithitspeopleItisatruismthatleadersh

2、ipoftheorganizationl。humancapitalisoneofthemostimportantandchallengingtasksLeadershipistheabilitytoinspirepeopletoworktogetherasateamtoachievecommonobjectivesCommunicationskillsarecoreleadershipcompetenciesandacriticalma

3、nagementfunctionEffectiveleadershipcommunicationhasadirectandpositiveimpactonstaffperformance，productivitysatisfaction，andturnoverOrganizationsthatpayscantregardtomanagerialcommunicationsandtheworkplacerelationshipsrunth

4、eriskofdisadvantageintermsofdiminishedproductivityinferiorgoodsorservices，lesscreativityhigherratesofturnovermoreindustrialunrestandincreasedcosts(ClampittandDowns，1993：30，528)Furthermore，manysurveysrevealpoorleadershipc

5、ommunicationisoneofthemajorreasonsresultinginthetalentloss，whichincursheavycostanddecreasedcompetencyforbusinessHencesuccessfulmanagerialcommunicationisacriticalfactortokeepanorganizationaheadofcompetitionAlthoughwritten

6、communicationisimportant，especiallywhenestablishingformalstatementssuchasmissionsandpolicies，researchshowsthatasignificantamountofcommunicationinorganizationisconductedfacetOface，andonadaytO—daybasispeoplearemorelikelyin

7、fluencedbyaspokenratherthanawrittenmessage(EcclesandNohria，1992)Therefore，inthispaperIfocusondailyoralcommunicationPolitcness，whichcanbeinterpretedasastrategyemployedbythespeakertoachieveavarietyofgoals，isacrucialelement