酒店《選擇計(jì)劃》培訓(xùn)活動(dòng)綱要

1、AHOTELXXX大酒店大酒店TRAININGACTIVITYOUTLINE培訓(xùn)活動(dòng)綱要培訓(xùn)活動(dòng)綱要Task:ChoiceProgram任務(wù)任務(wù):選擇計(jì)劃Code序號(hào)序號(hào):RMRESS040Objectives:AttheendofthissessionReservationSalesassociatestofamiliarizewithChoiceprogrambeabletopromotethemtoguestscustomersi

2、nthemarketplace.目的目的:在課程結(jié)束的時(shí)候預(yù)訂部銷售文員將應(yīng)該非常熟悉仕達(dá)屋優(yōu)選擇計(jì)劃并能在市場(chǎng)中向客人，客戶作促銷和宣傳。Stard：1.AllReservationSalesassociateswillbeabletofullyexplainthefeaturesmembershipprivilegesofStarChoiceprogramtoguestsoverthetelephonedemonstrateknow

3、ledgeablesellingskillstopromotememberships.2.AllReservationSalesassociateswillbeableknowhowtomakeStarChoiceeligiblebookings標(biāo)準(zhǔn)標(biāo)準(zhǔn):1.所有預(yù)訂部銷售文員應(yīng)能向來電人解釋該項(xiàng)“選擇”項(xiàng)目的特點(diǎn)及會(huì)員能享受到的權(quán)益，并能巧妙地運(yùn)用銷售技巧來推銷該項(xiàng)目。2.所有預(yù)訂部銷售文員應(yīng)懂得如何處理”選擇”會(huì)員的訂房。Resou

4、rces:FliptHoutComputerwithOpreaterminal培訓(xùn)器材培訓(xùn)器材:白板，白板紙，培訓(xùn)資料，帶Oprea終端的電腦Method培訓(xùn)方式培訓(xùn)方式TrainingSteps培訓(xùn)步驟培訓(xùn)步驟Time時(shí)間時(shí)間Method培訓(xùn)方式培訓(xùn)方式TrainingSteps培訓(xùn)步驟培訓(xùn)步驟Time時(shí)間時(shí)間教學(xué)式與講解Summary總結(jié)將所有程序的主要內(nèi)容事先寫在準(zhǔn)備好的白板紙上，逐步作以講解，在講解過程中要不時(shí)請(qǐng)學(xué)員發(fā)表建議并提

5、問。ReviewKeyPoints:回顧要點(diǎn)：1.Askquestionshaveparticipantexplainthestarditsimptance.提問并請(qǐng)參與者解釋標(biāo)準(zhǔn)及其重要性2.Summarizecritiquepointsapplicabletoentiregroup總結(jié)評(píng)估過程中對(duì)整組有用的要點(diǎn)3.Reinfcediscussthepoint:加強(qiáng)并討論以下要點(diǎn)：?Whatischoice什么是選擇計(jì)劃?Hotelo