酒店《客人名字》培訓(xùn)活動(dòng)綱要

1、AHOTELXXX大酒店大酒店TRAININGACTIVITYOUTLINE培訓(xùn)活動(dòng)綱要培訓(xùn)活動(dòng)綱要Task:GuestName任務(wù)任務(wù):客人名字Code序號(hào)序號(hào):RMRESA100Objectives：AttheendofthissessionReservationsSalesassociateswillbeableknowtheproperwayinrecdingthenamesofguestsaccuratelytoavoidco

2、nfusionerrthatwouldinconvenienceclients.目的目的:在課程結(jié)束的時(shí)候預(yù)訂部銷售文員應(yīng)懂得如何在電腦中記錄客人的名字以避免因?yàn)檎也坏筋A(yù)訂而給客人造成不必要的麻煩。Stard：AstardfmatwillbeusedfenteringreservationnamesintoOpreatoavoidduplicatebookingsthatcreatesconfusiondelayatcheckin.By

3、usingthecrectterminologyfmatdelaysinlocatingthebookingfamendmentwillbereduced.s標(biāo)準(zhǔn)標(biāo)準(zhǔn):為避免重復(fù)預(yù)訂在客人登記入住造成不便，可減少尋找預(yù)訂的時(shí)間，要使用標(biāo)準(zhǔn)格式輸入客人姓名。Resources:FliptHoutComputerwithOpreaterminal培訓(xùn)器材培訓(xùn)器材:白板，白板紙，培訓(xùn)資料，帶有Oprea終端的電腦Method培訓(xùn)方式培訓(xùn)方式T

4、rainingSteps培訓(xùn)步驟培訓(xùn)步驟Time時(shí)間時(shí)間Introduction介紹Lecture教學(xué)式PreparedonFliptShow“W.I.F.M”(Objectives)顯示課程目的Prologue:Sometimesweoftenmakeunnecessarytroublefthewronglynamerecdincomputer.開(kāi)場(chǎng)白：我們經(jīng)常會(huì)由于名字輸入不正確而造成不必要的麻煩Sotheobjectivesoft

5、hissessionis:…(RefertoObjectivesofthisTAO)今天這堂課的目的是：（參考標(biāo)準(zhǔn)與程序）5MinutesMethod培訓(xùn)方式培訓(xùn)方式TrainingSteps培訓(xùn)步驟培訓(xùn)步驟Time時(shí)間時(shí)間thestarditsimptance.提問(wèn)并請(qǐng)參與者解釋標(biāo)準(zhǔn)及其重要性2.Summarizecritiquepointsapplicabletoentiregroup總結(jié)評(píng)估過(guò)程中對(duì)整組有用的要點(diǎn)3.Reinfce