酒店《信用要求》培訓活動綱要

1、AHOTELXXX大酒店大酒店TRAININGACTIVITYOUTLINE培訓活動綱要培訓活動綱要Task:CreditProcedures任務任務:信用要求Code序號序號:RMRESP050Objectives：AttheendofthissessionReservationSalesassociateswillbeabletoknowtheproperwayinexecutingCreditProceduresprocessin

2、gBillingInstructions.目的目的:在課程結束的時候，預訂部銷售文員應知道處理信貸程序和付款方式的正確方式。Stard：ReservationSalesassociateswillprocessbillinginstructionsasapprovedfromtheReservationSalesfunctionhlereservationswithcreditfacilityinplaceaccdingtotheHot

3、el’sCreditPolicyProcedures.1.WhenacceptingareservationtheReservationSalesassociatewillidentifydeterminethemethodofpayment.2.TheReservationSalesassociatewilladvisethecallerguestofthehotel’spaymenttermsconditions.3.Ifthein

4、tendedmethodofpaymentbytheguestisotherthanbycashavalidcreditcardtheReservationSalesassociatewilladvisethecallerguestofthehotel’screditpolicy.標準標準:當接到預訂時，預訂部銷售文員應按照酒店的信用政策處理由銷售部決定的付賬方式。1.當接到預訂時，預訂部銷售文員應與客人確認付賬方式。2.預訂部銷售文員

5、在給客人作預訂時應通知客人酒店的信貸政策。3.如果客人不用信用卡或現(xiàn)金付費，應通知客人酒店的信貸政策。Resources:FliptHoutComputerwithOpreaterminal培訓器材培訓器材:白板，白板紙，培訓資料，帶有Oprea終端的電腦Method培訓方式培訓方式TrainingSteps培訓步驟培訓步驟Time時間時間Practice練習Critique評估Summary總結每一個學員分別作練習CaseExampl

6、e案例案例：?Allgewillbepaidbycompany所有費用由公司付費?Roomonlywillbepaidbycompanymiscellaneousfeewillbeonguestaccount.房費公司付，雜費自理Accdingtheprocedure.按照程序。ReviewKeyPoints:回顧要點：1.Askquestionshaveparticipantexplainthestarditsimptance.提問并

7、請參與者解釋標準及其重要性2.Summarizecritiquepointsapplicabletoentiregroup總結評估過程中對整組有用的要點3.Reinfcediscussthepoint:加強并討論以下要點：?Howtohlebookingrequirementwhichcompanyisingeback怎樣處理掛帳公司的預訂。?HowtohelpcompanyTAbuildcreditwithourhotel怎樣幫助公司