重慶民航航班延誤現(xiàn)狀及對策研究.pdf

1、重慶大學碩士學位論文重慶民航航班延誤現(xiàn)狀及對策研究姓名：吳宏程申請學位級別：碩士專業(yè)：項目管理指導教師：胡新平宋永學20091203ABSTRACTTogetherwithitssustainableeconomicdevelopment，airtransportationinChinaalsogoesintoarapiddevelopmentThecivilaviationmarketbecomesincreasinglyopen，w

2、hichembodiesthehi曲efficiencyofairtransportation’SbeingsafeandbeingquickmoreandmoreunderthebusinessenvironmentHowever，becauseofairtransportations’particularities，suchfactorsastheweather’Schange，themachinery’Sfault，theairt

3、rafficcontrollingandthepassengers’problemswillleadtoflightdelaysaswellaseconomicandsociallossesintheprocessoftheflights’operationTherefore，itisveryimportantforthecivilaviationtoadopteffectivemeasures，includingremedymanag

4、ementmeasures，teducethelossescausedbyflightdelaysAtfirst，thisarticleisdevotedtoelaboratingthetheoriesthatarerelevanttoflightdelays，suchastheconceptofservicequalitythescalemodelformeasurigconsumerperceptionsofservicequali

5、tyanditsmethodsofevaluation，all。roundqumitymanagement，theconceptofserviceremedyaswellasitsstepsanditsvarioustheoreticalbasesandSOonMeanwhile，takingChongqingcivilaviationasthesubject，thisarticleisdevotedtoanalyzingthecurr

6、entsituationofflightdelaysinChongqingflightsbyputting4M1EanalyticalmethodintouseConsequentlyproblemscausedbydifferentfactorssuchasthefacilities，thestaffthematerials，themethodsandtheenvironmentarefoundoutInaddition，specif

7、icstrategiesandmeasuresareofferedtoimprovetheharddevices’supplementandexpansion，toincreasetheallocationefficiencyofcurrentresourcesavailable，toreinforcethestaffstrainingSOastopromotetheservices心lls，tostrengthenremedymana

8、gementSOastoreducethelossescausedbyflighdelaysandSOonThearticleiswritteninthehopethatitwillbeusefulforguidingChongqingcivilaviation’SandevenChina’Saviation’Sflights’managementKeywords：airtransportation，flightdelayservice